Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotDO NOT RENT WITH REEDS RAINS!
DO NOT RENT WITH REEDS RAINS!When you first find a property to rent with Reeds Rains they are incredibly polite and very friendly. Throughout the full tenancy they were helpful but a bit slow at times. The reason for this bad review is that their end of lease process is an utter nightmare. The moment you decide to hand your keys in, they no longer act on your behalf and instead decide to take the landlord's side on all issues and disputes, as they are the people paying the bills. The end of lease co-ordinator they assigned to me is rude, aggressive and regularly makes me feel stupid at every possible opportunity. They deal with hundreds of people at a time and their approach is not personal or understanding, it is as if they are reading off a script full of corporate language. The photos they take on the final inspection are not indicative of what it actually looks like and it felt like they did everything possible to try and take money off our deposit.To top it all off, if they do detect an issue with the condition of your property, you have no choice but to accept the cost quoted by their preferred contractor, which is charging us nearly £200 to clean a mark off a carpet. I will never again consider renting through Reeds Rains and feel absolutely betrayed by them.
Thomas · 20 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello Tom,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotSalford Quays branch - A pillar of support
Thanks to the wonderful sales team at the Salford Quays branch, we completed our first-time home purchase.Because of my own mistake, the purchase took longer than normal. However, our sales agent Laura had been caring and professional throughout the process. She did a good job resolving conflicts between the buyer and the seller. No matter how petty the issue is, she listens, reassures me and follows up properly. Especially as a first-time buyer, I could’t thank her enough for her effort and insights. Special mention to Jozeph and Todd, the teamwork at Salford Quays is as apparant as their service quality.In short, great communication and impressive response time to calls and emails. We are so happy with our new first home. I would definitely consider using this branch's service again in the future!
Amelia · 19 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotI’d like to say I am very happy with…
I’d like to say I am very happy with the great service recently provided by Claudia Tarr in the Wilmslow branch, she has been very professional, hard working and patient when finding tenants for my property. She’s an excellent communicator too: she’s willing to talk to you, she keeps you well informed, and takes on board your wishes and opinions. If you are looking for a reputable estate agent, look no further than ReedsRains Wilmslow.
Ms · 19 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 4/5
TrustpilotBamberBridge apartment sale…
The apartment sale was lengthy but Alison at the BamberBridge branch of Reeds Rains was brilliant - helpful, on the ball keeping us updated and always ready with a smile!
Mario · 17 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotReally helpful from start too finish…
Really helpful from start too finish with the whole process of buying. Was happy too answer any questions and offer any guidance along the way.
Lennard · 14 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotAbsolutely wonderful experience working…
Absolutely wonderful experience working with Reed Rains. I even got a moving present. Best move, lovely house we love it.
Rejoice · 13 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotJane Kerrigan at Reeds Rains
Jane Kerrigan at Reeds Rains, St Helens is probably the most helpful and friendly person I have ever met. The purchase and sale was lengthy and troublesome to say the least. However, Jane was always there to guide me through the process and give me advice. The quality of customer service that I received was exceptional right from making an offer until completion. I would highly recommend Reeds Rains, St Helens and in particular Jane. Thank you
Matt · 13 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotBlowing the myth out of the water
RR blow the myth that most estate agents are hapless out of the water! The company culture is remarkable, truly putting the client's needs first and above their own. At the Didsbury branch Connor took the initiative to refer my query to David who sought additional advice from Peter. As a great team they swifly helped me to a happy conclusion on my house sale - despite my not being their client. I am so grateful.
Sam · 12 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotPeter G
Peter G. Libertine | Financial ConsultantWhat a pleasure it was to have Peter advising me with my mortgage not only was his attention to detail spot on he also helped me with advice and suggestions with my Solicitor and help drive things forward, he made me feel relaxed and worry free throughout the process and made everything an absolute pleasure. I can’t say this enough…. If anyone is after help and wants someone who makes you feel relaxed and makes everything feel personal then Peter is your man. Thanks for everything Peter Regards Mike garry
Mike · 11 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
In the last six months, I have rented and sold a property through Reeds Rains in Macclesfield and I feel that they are the best agent in the area bar none!They are proactive, highly proficient, friendly and will go the extra mile to provide the best service. Special mention must go to James, Zoe, Jaya and Sue who form the excellent sales team who have gone the extra mile to get the best price possible for my property - giving regular feedback and negotiating offers effectively. I would highly recommend the team to anybody looking to sell or rent property.
Karen · 11 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotReed Rains ( West Derby Village)
Reed Rains ( West Derby Village)Made the process of moving homes as easy as it could be. They helped us so much helping to make the transition so easy! I can not speak highly enough of them!Thank you to you all, for all your help
Emma · 9 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotMaria
Maria - the lady that makes things happen.From the get go to now, it just seemed like we were both working towards thesame goal. Sometimes it seemed like she was the one buying the house and not me.She was persistent and made sure it happened as quick as possible. Her names Maria, she makes it happen!
Frank · 7 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotExceptional Throughout .....
The team at Reeds Rains were exceptional throughout and made the process absolutely pain free. Ash in particular was there every step of the way and couldn't do enough to help from the word go. The sale was seamless with glowing reports from the buyers on the way in which Elise conducted the viewings. Would 100% recommend
N · 7 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotReeds Rains - St Helens TEN STARS🌟
Cannot recommend them enough! From start to finish I was completely looked after. Do not listen to other reviews do your research into the agent you use! Do not I repeat DO NOT be fooled with lower fees. You pay for what you get! I've had local agents trying to undervalue my house for tens of thousands of pounds cheaper because they will sell it to their mate or know an investor buying up all the property and wanted me to put it on low to get me a sale. not here. They work for you to get you the best price and offer the best customer service. I was updated regularly, and achieved OVER the asking price. Thank you for all your hard work. Ben ( on behalf of my mum and dad )
Ben · 6 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotOnly interested when it's time to…
Only interested when it's time to collect their money!
Unkown · 5 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotExcellent service
Reeds Rains Woodseats Sheffield have just sold my house, and I would definitely recommend them. They have expert knowledge of the local housing market, and helpful, efficient staff. In particular, Angela Reeves went the extra mile to keep my sale progressing, helpfully keeping me informed every step of the way. Thank you!
Consumer · 4 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 4/5
TrustpilotExcellent Service
Renting a property can be daunting but Reeds Rains helped us every step of the way, nothing too much trouble. The Burnley team were excellent and so efficient. Particular thanks to Leanne and Andrea. We signed up one day and had four viewings in four days with one signing up as a tenant. Amazing! With their help we are now legal and have a happy tenant, with no worries, because Reed Rains take care of problems under their fully managed package. Many thanks guys!!
Keith · 4 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotGreat service
Currently looking for a house to rent in the Didsbury area and Reeds Rains have been amazing. There are literally no rental places available at the minute and the team has been trying hard to find something that fits my budget and requirements. Hopefully, I will find something soon with Reeds Rains
Harriet · 1 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotThe team at Didsbury Reeds Rains were…
The team at Didsbury Reeds Rains were so friendly and approachable. They helped me and my new husband find a new house recently and a rental property last year. I have recommended them to my friends and colleagues!
Sarah · 1 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotThe housing market.
I enjoyed all the time and help from Reeds Rains staff in Rye in selling my house in Rye. Lovely people who gave me help and advice all the way through both selling and buying. They were very patient with me when occasionally I had a few problems in the process. I can recommend them to anyone in the housing market.
Jenny · 1 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotThe experience I received from Ben at…
The experience I received from Ben at reeds rains was 5 star. The service he gave was amazing and I would highly recommend him and reeds rains because of this service. Thank you for helping with my new house Ben, you are a legend.
Katie · 31 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotI have recently completed a power of…
I have recently completed a power of attorney sale of my mother’s house with the Pontefract Team of Reads Rains. The whole process with the Agent was easy and straightforward, I was updated with all viewing appointments and provided with feedback after every viewing. The property sold very quickly and when I was unhappy with the lack of updates and information from my solicitor; the Team, in particular Ash, chased up my solicitor, the buyer’s solicitor and the buyer, providing me with regular updates alleviating my concerns.
Ann · 31 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotThe estate agent is so untrustworthy
The estate agent is so untrustworthy. The house we purchases with many problem, bad boulder, broken bathtub and broken faucets. Estate agent said they have no obligation to ask the seller to fix the problem before they hand over the house to the new buyer, and teased us we had learn from a lesson and never make any mistake when we purchase a house next time. I want to say is that, no one have many chances to buy a dream house in their lifetime.
Windsor · 30 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Macclesfield
Reeds Rains Macclesfield Sue managed the sale of a parents property for us, she kept us well informed throughout the process and has continued to push through to exchange of contracts. Excellent service!Thank you
Daniel · 30 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
