Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 1/5

Trustpilot

Stay well away, uneducated, unqualified, the worst of customer service.

At the start these guys seemed just like any other Estate Agent, extremely keen to get you signed up, saying all the right things and being very positive to get you on board. Yes they did get the house sold, but given the current market any other agent could have done the same. That's when the problems began, lack of chasing, lack of communication, lack of relevant and important information, constantly having to call them to then be told often inaccurate information or information they had to hand days ago but neglected to pass on. Constant excuses include we're really busy at the moment from the most useless of them all Hayley. Whatever you do avoid these at all costs. I could rant more and make derogatory remarks about most of them but at then end of the day they are just very inept individuals with very little experience or qualification unable to deliver any semblance of customer service. I am still waiting on them providing relevant information, which has been holding up completion for over a week now. They are refusing to chase the information and are seem to actually be taking great pleasure in causing us more and more problems every day. I would recommend that you look elsewhere when it comes to an estate agent, don't be fooled by the positive attitude to get you signed up, it soon degrades into downright stupidity.

Ian · 28 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Raines Rye - Lettings Manager

What a great team - over the last few years ( 3 at least ) I’ve used Reeds Raine for my rental properties and the sale of my home. The team works really well together, giving a seamless joint between “Lettings” and “Sales”. Lydia has been a constant, contactable touch point - her assured and local knowledge is a real benefit, providing insights and contacts that have made the “landlord” role easy and hassle free. Lydia has personally formed an invaluable bridge to the Sales team. It was Lydia’s high levels of customer service that formed my decision to use the Rye Reeds Raines Team to sell my house. Stuart pulled out “all of the stops” to get the sale of my property across the line to my set deadlines - leaving me free to focus on the purchase of my new home. I recently visited my old “home town” and was given a warm welcome by Lydia in the Rye office. I would highly recommend the Lettings (Lydia) and Sales team ( Stuart). Jim Creavin

Jim · 23 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

I have been helping a friend who has…

I have been helping a friend who has lost his son recently and his wife has now been admitted to hospital. There is a personal matter relating to a letting which is managed by Reeds Rains which required a sympathetic consideration. The matter was handled by Megan both sympathetically and professionally. In a hard business world sometimes decency and empathy shine through.

John · 22 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Very helpful in every way

Rating only, no written review.

Rosemary · 22 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

This company employs complete…

This company employs complete imbasiles. In my opinion, avoid like the plague.

Graham · 22 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Amazing service

Amazing team, helped us to buy a house, they were really kind and helpful, I felt always welcomed to have any questions. I really appreciate their hard work.

Judit · 17 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Alaysha at the Hazel Grove branch has…

Alaysha at the Hazel Grove branch has been very helpful. She is a credit to your team.

Mr · 17 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Very efficient letting agents

As a first-time landlord, l can highly recommend Reeds Rains as a letting agency. The staff were, without exception, friendly, professional and reassuring. I have full confidence in their managed service.

Debra · 16 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Stress free move

What can be one of the most stressful events in life, selling a house and moving home was made much easier with the help of the staff at Reeds Rains (Bamber Bridge)Their expertise and advice was invaluable, from getting the house valued and on the market, to organising viewings and working with the solicitors and buyers as the sale progressed. We had a sale agreed within 3 days of our house hitting the market.All the staff are so professional and friendly and were there to answer any queries and support us throughout the process. I can't thank Rebecca enough for keeping everything under control, which really made this move stress free for myself and my family.I wouldn't hesitate to recommend Reeds Rains to family and friends.

Deborah · 15 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Sam and Tony were excellent and got me…

Sam and Tony were excellent and got me a great house in trying circumstances. Top service.

Liam · 14 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Casey Jones

Would definitely recommend the team at Reed Rains in Rhyl. Great communication, and a personal level of attention when dealing with my property purchase. The team delivered an excellent service, and went the extra mile in ensuring the purchase went through smoothly.

Casey · 14 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Dealt with William Clayton upon…

Dealt with William Clayton upon vacating a property that had huge amounts of black mould all throughout. He argued back and forth when we tried to get our deposit back even though we left the property in perfect condition. We took videos before and after we left the property. Will never rent or buy a property with Prescot Reeds Rains again.

Tenore85 · 12 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

So pleased i chose Reeds Rains to help…

So pleased i chose Reeds Rains to help me get my first own home. Staff were so professional. I could not be happier. Thank you all so much.

Larry · 11 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

St. Helens branch

Dealt with by Ellie From the St. Helens branch, Ellie has been great from the second I enquired about the property, she’s answered any questions I’ve needed answering, was very patient and understanding regarding how available I was to talk. She even went the extra mile to try and get myself a better price pcm. Thankyou Ellie.

Oren · 11 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Excellent service from Reeds Rains Hyde Branch

Fantastic customer service from Reeds Hyde Branch. Dealing with Wendy, Gaynor and the team was so easy. Always helpful and very professional! They were so patient with our sale and truly did what was required to ensure everything went through as smoothly as possible. Highly recommended!

Danny · 4 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Absolutely fabulous service

Absolutely fabulous service throughout my property sale by Reeds Rains GrimsbySophie worked amazingly to help speed up the sale and to finally exchangeI would wholeheartedly recommend their service

Nic · 4 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Conveyance Apartment in Whitby

Good efficient advertising of the property with excellent photos and clear descriptions.Good communication throughout the process.Most importantly a suitable buyer was found within days. James handled communication very efficiently.

Lilyvan · 4 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Landlords beware

Landlords beware: Avoid Liverpool lettings branch at all cost. They are unprofessional and take no responsibility for their role in managing a landlord's property. On terminating them they had a change of management. The manager is even worse than the previous one and said there was no record of a set of keys held by the office so they were not responsible for replacing them! Rather than accepting their incompetence and trying to put things right they deny they held a set! I changed the locks but they said they would only pay for new keys. If tenants lose keys they have to pay for a new lock but the same rule does not apply to the Management agent!!They also held onto the £200 cash float for months after I terminated them as my agent. The service for the year they managed the property was appalling and they would not let me change to an unmanaged tenure. READ THE SMALL PRINT: in fact once they manage your property you can never change to finder's fee only. I had to terminate completely at the end of the let and not renew with the same tenant!It has been a ghastly experience dealing with Reeds Rains. They are constantly covering their backs and take no responsibility for anything that goes wrong.AVOID

Consumer · 4 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Estate Agency Management at its best

The whole team at the Widnes Branch are friendly, polite, communicative and super helpful, which as I’m based in Bristol has been a welcome relief.Stephen has also helped with closing checks from the previous tenant, along with arranging repairs to be made that have certainly helped with the overall sale of the property.Would highly recommend their service!

Katie · 3 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Our experience with Reeds Rains Grimsby

Our experience with Reeds Rains was second to none. We had a private sale before marketing with Dave which fell through right when we found a property we wanted to buy, this meant either pulling out of our purchase or finding a buyer quickly (which usually comes with a great financial loss). Dave managed not only to find us a buyer before hitting the market, but get us THREE full asking price offers and one £10k over asking price too. Our property wasn’t in the best of conditions or the easiest location to sell so this kind of service really stood out from the crowd. Well done Dave and team 👏🏼

Zoe · 3 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Avoid as a landlord. They are useless and you will never get the support you need.

On a fully managed service, they found me difficult tenants and then did not support through the tenancy or after the tenancy. Despite explaining that I was pregnant at the time and wanted a stress free tenant, they knowingly gave me a tenant who had failed referencing (and did not inform me of this but instead pulled the wool over my eyes saying everything was fine). A multitude of issues then stemmed from this tenancy and the various departments at Reeds Rains have failed to support me throughout and after the tenancy.I am now out of pocket financially paying for issues this tenant created in my property as I was assured by Reeds Rains that they had started a claim with ZDG. Having spoken with ZDG directly, this claim was not on their system. Generally speaking, if you ask them for something/their help on something/an update, you will be met with silence. You can keep chasing, but you will never get an answer to your question. Even if you call, they'll say they'll get back to you, but they won't. Even if you call multiple times with the same questions.Reeds Rains have caused me, and continue to cause me (even after I have moved my property away from them), an incredible amount of stress.Please avoid them.

Deepaah · 2 March 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

I received great service by Elliot…

I received great service by Elliot Robson during the processing after viewing and the property was just beyond my expectations, I am glad with the property and service I received.

Chinedu · 28 February 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Excellent service by Niamh…

Excellent service by Niamh Titterington! Following a couple of months of searching for the right rental property, I have come into contact with Niamh a few times now. Each time she has been friendly and accommodating, even staying late to ensure I was able to view a property I liked. Very much appreciated.

Leonie · 28 February 2022 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Worst service ever

I wouldn’t recommend renting from this estate agent as they are a nightmare to get your security deposit back from. My landlord agreed to return my full security deposit and 18 days and numerous excuses later from advisors in the moving out team and I still am without my deposit. They wouldn’t know good customer service if it smacked them in the face.And their response says to email that address I have and I’ve emailed a complaint but yet can respond to trust pilot but not my emails

Louise · 28 February 2022 · Your Move & Reeds Rains Rogers Stewart Durham