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★★★★★
1,092 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,092 reviews on three platforms, rated 4.6 out of 5 overall.
742
Reviews on Google
All 5 offices
345
Reviews on View Agents
All 5 offices
5
Reviews on Trustpilot
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have worked with the Thorgills property management department for a few years and have always found them extremely helpful and polite. Over the years we have built up a good relationships with Kat, Temi and Andre, who tend to be the favourites amongst our office staff. As a contractor, it’s always a delight working with clients, who are down to earth and easy to liaise with.
1/5
GoogleI’m personally asking to get few repairs in our house: door lock broken, handle of the sink broken, fridge shelf broken and loo’s seat broken all these stuff need to be changed, I probably sent them more than 7/8 mail since March (now we’re in August) still nothing happen, one of the worst services I ever had!
1/5
GoogleNot a great Experience with Thorgills when renting. Tried to change £70 for a brief room clean and charged £120 to fix an already broken fire alarm. They also had the tendency to neglect their responisbility as landlords. Several times the house had no heating, Electric and wifi.
5/5
GoogleGreat experience, Alice was very helpful and played a big part in getting us from placing an offer to moving in within a few days.
5/5
GoogleOverall I've been really impressed, from the quality photography, to the ongoing communication, right up to getting our property exchanged. So many members of staff that clearly care about what they are doing and helping clients. highly recommended.
5/5
GoogleGreat experience, Alice was very helpful and played a big part in getting us from placing an offer to moving in within a few days.
1/5
GoogleAlways takes an eternity to get anything done...unless it's rent day then bombarded with automated emails......once you rent a place and part with your money it's over for customer service
5/5
GoogleVery helpful and resourceful. The last few months have been pretty tricky by all accounts but the guys at Thorgills have really helped steer the ship. Forever grateful.
5/5
GoogleThese guys have got to be the most thorough agent I have ever worked with. I have bought and sold a couple times, these are the only agents that have ever called me to tell me what other agents in the area were listing, that might be of interest to me. They genuinely try and help people move forward, even if it doesnt immediately benefit them.
5/5
GoogleThorgills it's highly recommended to everyone. It was a pleasure interact with Alice Madden, she is a really kind and reliable person. She help us in the way to rent our home. It was a pleasure even speak with Sara, who guide us to view the flat. All the best. Daniele & Klaudia
5/5
GoogleI have been working with Alice Madden in Administration and it has been an absolute pleasure working with her. She ensured everything was taken care very smoothly and all the paperwork done promptly and diligently. She ensure I was kept up to date consistently. It has been an overall pleasant experience working with Thorgylls.
1/5
GoogleRating only, no written review.
5/5
GoogleI have worked with Thorgills for years and am impressed every time my property needs renting. they are pro-active in contacting me months before the tenancy is due to end, they always source strong tenants and every tenancy has seen me achieve improved terms.
5/5
GoogleAmazing support to get our sale over the line thourhgout the pandemic, really caraing people and their experience proved vital.
5/5
GoogleI have worked with Thorgills for a number of years now. I have found them to be on the ball, always pro-active in sourcing new tenants, providing exceptional referencing and structuring suitbale rent increases that are fair to everybody. Easily Brentford's best agent, perhaps thats underselling just how goo they are though...
5/5
GoogleReally efficient, friendly and not 'estate agent' like at all!
1/5
GoogleRating only, no written review.
5/5
GoogleExcellent customer service, very helpful and dedicated team who will do all they can to meet your requirements. Special mention for Amy and Toby who are very professional and they have been really amazing helping me secure the flat I loved. Thanks so much guys.
1/5
GoogleStaff are very friendly but .....Be careful and ensure anything agreed over the phone is backed up in writing. A lot of the agreed details were changed in the contract, which required my eagle eyes to keep pick up and get changed. IMHO- This was very disingenuous. Unfortunately- i didn’t pickup all the agreed details that somehow got swapped in the contract.
3/5
GoogleRating only, no written review.
5/5
GoogleWe had a good experience Elizard. He was friendly, helpful and reactive. I recommend him.
1/5
GoogleRating only, no written review.
1/5
GoogleLack of full support, left on my own to address issues in the house I rented through them and for which I explicitly ask to be solved in advance.
1/5
GoogleReally hard to find out how to contact them at the local branch.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 717 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Anastasia wrote: "Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ..."
