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★★★★★
76 reviews from landlords across 5 offices
76 reviews of Thorgills come from landlords, rated 4.8 out of 5 on average, across five offices. Checked 9 October 2026.
76 reviews from landlords, newest first, with the office each one is about.
5/5
View AgentsExcellent letting agent
Chantelle is an excellent letting agent who I would recommend to any landlord. Very professional, friendly and efficient. She has made the process of renting my flat very simple and has kept me informed at all times. As a landlord based overseas, I have been particularly impressed with the way communications and tenancy agreements have been managed. 100% recommended.
4/5
View AgentsReview JW
As Landlord I am pleased with the performance of Joanna Czerwinska who has acted responsibly and followed through on all actions on the management of my property
5/5
View AgentsExcellent, efficient service.
Recently let through Thorgills (Brentford branch) and Chantelle was excellent throughout. Extremely efficient and prompt communication which made for a smooth letting. Would recommend.
5/5
View AgentsExtremely impressed by the effiency of Chloe Harte
I have had my buy to let with other agents prior to Thorgills- but I have to say, Thorgills have impressed me on a new level. I don't have to chase a thing. They up-date me regularly with everything I need. Keep in contact, and respond within minutes. Big thanks to Chloe Harte- Extremely efficient and very helpful. Please keep her looking after the management side of my property, and I will remain with Thorgills in the future :0)
5/5
View AgentsEfficient, Professional and Proactive
My experience so far with Thorgills has been excellent. A good quality tenant was found the same day as instruction after one viewing, and an asking price offer secured. Chantelle, Leon and Eduard have been helpful and polite, and I hope that the cleaning and check in I have booked through Thorgills will be just as impressive. I have found the paperwork quick and easy to complete, and the whole process has been a breeze, thanks guys!
5/5
View AgentsHelp with Deposit
Fantastic company & ALL the staff are well spoken and easy to talk too. Would recommend them to all my friends and family.
5/5
View AgentsOutstanding professionalism and customer service, discretion and a great manner
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for us to meet the tenants at very short notice (we made the request Saturday morning and met them that evening). She gave us a great recommendation on British Heart Foundation for some unwanted furniture and was helpful at every point. New beds and the gas safety certificate were in pace by Monday with a moving in date of Tuesday. At every point I felt Chantelle was reliable and in control, on top of detail and looking out for BOTH the tenants and ourselves as landlords. This is our second experience using Thorgills to find tenants and our first experience working with Chantelle. I would definitely recommend both the agency in marketing and identifying tenants and Chantelle in helping us manage every aspect of the process once provisional tenants had been identified.
5/5
View AgentsHappy Landlord
Sean T and his team delivered full asking price and a good tenant. They beat their competitors and produced a great service throughout the process.
5/5
View AgentsGreat service - nothing was too much trouble!
From the very outset Chantelle and indeed the whole Thorgills team have been excellent! Great service - nothing has been too much trouble! I highly recommend them. I have one observation that will help reduce the whole team's workload. i would emphasise that this is not a criticism. There has been a lot of duplication of requests, emails and work, which I think could be avoided with some means of cross-referencing or centralising client communication. This would certainly save everyone a lot of time and reduce the potential for errors or confusion. I hope this helps. Many thanks again for such great service. All the best ' Duncan
4/5
View AgentsFast and professional
Alice Carrick was particular useful and efficient in dealing with my queries and concerns during the course of the re-let of my property. Whilst i was disappointed with Thorgills that i was going to be paying another 12 months of fees at the initial starting rate plus i lost 14 days of rent, Alice escalated the concerns swiftly in order to keep the momentum and ultimately I progressed with the deal primarily due to her at a point when i was about to pull out due to the fees. Thanks Ed
5/5
View AgentsFantastic effieciency and thorough care from start to finish
Chantelle worked tirelessly to make sure the contract went through on time. She arranged furniture and other services for us we required with great care and full attention. We had a few hurdles to overcome getting the deal over the line but nothing was too much for Chantelle to handle. I would highly recommend Chantelle and Thorgills based on my experience, which was handled with true professionalism throughout.
5/5
View AgentsThorgils Review
I would highly recommend Thorgils Letting Agency - they have been thoroughly professional and amenable from start to finish.
5/5
View AgentsGreat, efficient and friendly service
My experience with Thorgills was very positive. All the staff were very friendly and efficient. Andy Glowacki carried out a lot of property visits and all the results were promptly communicated to me as a landlord. I had very specific requirements for a tenant, so I suppose I was a difficult client to please, but I'm very happy with how it all worked out.
5/5
View AgentsGood service
Alice has been super efficient during the arrangements for agreeing a new tenancy and Tomek was very understanding when we didn't like the 1st tenants they found for us and just set about to find some others (whom we found more suitable) Good service all round so far!
4/5
View AgentsGood service from Chantelle
Once Chantelle took over it was easy to organise all the necessary paperwork and get the new tenants moved in. There was slight confusion about duplicated forms but I think that was due to different departments getting involved. Thanks for your help Chantelle!
1/5
View AgentsFriendly Property Agent but Terrible Property Management !!
LandLords and potential Tenants, Stay away from this well named* agency, extremely friendly when dealing with the letting process but when it comes to property magament, OMG, I wonder why the keep changing the stuff every few weeks, Im 100% sure the problem comes from the Management Manager/Director, which when we complained the just told us how good she is and how many awards she's won !! After we spoke with a very nice lady that was trying to get things sorted she mentioned that the major issue was the manager.. but when anyone complains, goes to the first & less experienced person without awards.. what a pity !! Read a few complains and all is about the same.. What a Regret !!
5/5
View AgentsGreat Support!
Chantelle and her team have been very efficient in finding, processing and selecting new tenant. On personal note, Chantelle has been always here to help and provide support. She is truly a great example of excellent customer service. Many thanks. for all your efforts!
5/5
View AgentsGreat agent!
5 stars for all the work done!!! Rented out my property in under a week!
5/5
View AgentsExcellent, Efficient, and Friendly Service
I'd like to thank Thorgills for their highly professional, efficient and friendly service during the process of renting out my flat. They definately put my mind at ease during the process. Many thanks, Duncan
5/5
View AgentsEfficient and on the ball
Alice and the team worked hard to achieve the best rental & tenant and were always quick to respond to queries and provide updates until quite late at night sometimes. Many thanks for the continued professional service. D
5/5
View AgentsNew tenancy Agreement
This is the first time that I have used Thorgills and I am delighted with the service. Once the tenants had been identified, Alice kept me informed on a regular basis as to the position with completing the necessary paperwork, which I appreciated very much
5/5
View AgentsA great professional service from start to finish
Leon and Alice and the whole Thorgill's have been effortlessly superb throughout the process to value, market, negotiate, let our flat as well as overseeing the move in of new tennants. Having been a central London based agent for over 10 years my expectations are high and they were met by Thorgill's in every respect. I highly recommend them in the Isleworth/Brentford and surrounding areas. The Brentford office were superb.
5/5
View AgentsMany thanks for excellent support
I wish to thank Alice and Adriana of Thorgills Client Support team who made sure that all issues were resolved satisfactorily after Leon and his team found me exactly the right tenant.
5/5
View AgentsRachel Flynn
Rachel has been nothing short of world class in terms of managing the re letting of my flat. The last tenant left it in a terrible state, i was very upset as 9 months earlier the flat was in pristine condition. Together Rachel has managed to get the flat re decorated to a high standard, arranged delivery of new furniture needed as the last tenant stole and broke fixtures and furniture and always answers mails promptly and has kept me informed during the entire process. I let a number of properties and Rachel is truly the best person I've dealt with in over 12 years of letting.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
76 reviews from landlords across five offices, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.