Trusted Agent profile
Verified
★★★★★
1,092 reviews across 5 offices and 3 platforms
Thorgills has 1,092 reviews across five offices (Brentford, Chiswick, Ealing, Hammersmith and Isleworth) and three platforms, rated 4.6 out of 5 overall. Thorgills has the most, 717. Checked 9 October 2026.
742
Reviews on Google
All 5 offices
345
Reviews on View Agents
All 5 offices
5
Reviews on Trustpilot
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from Zoe! She was very helpful, answered all my questions, and made everything clear. Really appreciate her support.
Dear Rahaf Fahad We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleReally happy with the service we received from this agency. Jasmine was friendly, responsive, and made the whole renting process much easier than expected. Everything was handled professionally and on time, and we felt supported throughout. Communication was excellent, and jasmine was always available when we needed help. Would definitely recommend
Dear Ahora Driving School London We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleVery disappointed with the new property manager Zoe Lynch. After 6 years of great service with Louis king. the communication has completely dropped off.i have sent emails and called twice over the past week with zero response. Unacceptable service for a long-standing tenant.
Dear Syed Murtaza, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleNicole did an excellent job in finding suitable tenants for my property. She met all my needs and was very communicative throughout the process. Everything was handled smoothly and efficiently. Thank you!
Dear Tony Burley We greatly appreciate your 5-star review and the time you took to share your experience with Nicole. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleNicole has been absolutely fantastic throughout our property search. From the very beginning she was professional, friendly, and incredibly responsive, always taking the time to explain every step clearly and making the whole process feel smooth and stress-free. Her prompt communication and willingness to help with all our queries really stood out and made a lasting impression. Although we eventually moved forward with another property, our experience with Nicole was genuinely excellent and we’re very grateful for the time, effort, and support she gave us. We would highly recommend her to anyone looking for a reliable and approachable letting professional. Thank you again, Nicole, and wishing you all the very best! 😊
Dear, Bijay Ojha! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Shilpi Mittal, Thank you for taking the time to review your recent experience with our Gibbs Gillespie Estate Agents Brentford branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleDear Jasmine, I hope you are well. I am writing this note a little late, but I just wanted to pass on my heartfelt gratitude to you. You helped me during a very difficult time, and I truly appreciate your support. Throughout the process, you were extremely professional, patient, and genuinely helpful. You guided me through every step clearly, which made things much easier for me. I am really thankful to you from the bottom of my heart for all your help and understanding. It truly meant a lot to me. Regards Ritu
Dear Ritu Chaudhary We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJasmine was very helpful and supportive, assisting me in finding a rental in a very short time. I highly recommend her if you're looking for new properties
Dear Andy We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMy previous Account was very good and iv not been let with down since he moved on..big shout out to Dushali at the Brentford office. She has been simply on point with all my queries..delay with very promptly and with the right information... keep doing what you do Dushali and hope you become my account manager at some point
Vijay Mistry, thank you for your kind review; we are happy to pass along your comments to Louis If you're ever in need of more help, please let us know! Kind regards Property Management
5/5
GoogleLuca has been absolutely helpful, responsive and processed things in time. Really appreciated.
Dear Monder Hassan We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleOur experience with this letting agent was quite frustrating and disappointing. We viewed a property, made an offer, and it was accepted by the landlord, gave the holding deposit. Everything seemed to be moving forward, but then the referencing process through Goodlord became a major issue. Their criteria felt extremely rigid, and despite providing all the information requested and trying every possible way to resolve things, the referencing kept getting rejected. Goodlord kept saying the agent needed to decide, while the agent said it was up to Goodlord, leaving us stuck in the middle with no clear answers. We were even willing to pay six months’ rent upfront, as suggested by the agent. Then the landlord suddenly delayed the move-in date. We had already given notice to our current landlord, so this put us in a very difficult position. After several follow-ups, we were finally told that the landlord no longer wanted to proceed because there might be “another delay,” yet no proper explanation or direction was ever given. Overall, the whole experience was handled very poorly. We’re still not sure who was responsible, Goodlord, the agent, or the landlord, but the lack of clarity, communication, and support made the process incredibly stressful. This is not how things should be managed.
Dear Varsha We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleZoe was very proactive and efficient
Dear Margaret Bailey We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleOur experience with Nicole has been outstanding from start to finish. Her communication is clear, prompt and always helpful. She made the entire letting process smooth and stress-free, handling every detail with professionalism and genuine care. It’s rare to find a team so dedicated to their clients, and we’re incredibly grateful for their support. Highly recommended!
Dear Khulangaa Bayarpurev We greatly appreciate your 5-star review and the time you took to share your experience with Nicole. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleZoe has been extremely helpful sorting out my queries.
Dear Aisha We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleJasmine was a really helpful, efficient, friendly and understanding agent who really understood what I needed and did everything within her means to secure the property for me. Karam was also equally understanding and professional following up on the final steps before moving in.
Dear Sarah El Miniawy We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleBooked in viewing for a flat with the lovely Jasmine and she was amazing with the preparation and detail she showed towards the property. Happily housed. Definitely recommend!!
Dear Simdalhi Jatt We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleThe team were friendly, professional and quick to respond to any questions. The whole process was clear and straightforward, and move-in day went smoothly with the property exactly as expected. I’d happily recommend them to anyone looking to rent, especially Dushali Joshi - thank you.
Dear Kiran Sanghera-Perkins We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleJasmine was incredibly helpful in finding me a rented property that matched exactly what I was looking for. She made the entire process smooth and stress-free, always keeping me updated and answering any questions I had along the way. Her …
Dear Esha S We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleGreat experience with this agency. A great big shout out to Jasmine who was an absolute darling from beginning to end.she was always quick to respond and made the whole letting experience easy and smooth. Thank you again Jasmine!
Dear Thi Nguyen We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI had an amazing experience with Jasmine! She was incredibly helpful, patient, and professional throughout the entire property viewing process. Jasmine went above and beyond to make sure I had all the information I needed and made me feel …
Dear Ahmad Shakir Said We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleJasmine was absolutely fantastic from start to finish! She made the whole viewing experience so easy and enjoyable. Her professionalism, warmth, and clear communication really stood out. She took the time to answer every question and made …
Dear Spojimyee E We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleJasmine was very helpful throughout my search for a new property. She had all the answers to my questions and even left me a very nice move in box at the property. If anyone is searching for a property I definitely recommend her as she will always keep you in the loop and calls with regular updates :)
Dear Ishaan Bancil We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI had a great experience working with Jasmine. She made the property search straightforward and handled everything with such efficiency that the process felt easy from start to finish.
Dear Meghna Pathak We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleKaitlyn Young was extremely helpful and sorted the issue with our deposit within the day. If it was not for Kaitlyn I would have rated this company only 1 STAR. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Thorgills has 1,092 reviews across its five offices, rated 4.6 out of 5 overall: 742 on Google, 345 on View Agents, 5 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Thorgills has the most, with 717 reviews rated 4.6 out of 5, followed by Thorgills with 179.
Thorgills, 44 High Street TW8 0BB; Thorgills, 13-15 Turnham Green Terrace W4 1RG; Thorgills, 27 St Marys Road W5 5PR; Thorgills, 88-90 Fulham Palace Road W6 9PL; Thorgills, 44 High Street TW8 0BB.
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.