Thorgills reviews from tenants

★★★★★ 5/5

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"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the terminology or the best process people to involve. Karim and Chantelle were very friendly and took time to answer all my questions with patience. They were very helpful in explaining the entire process and really relieved our stress level even though we were on a very tight timeframe. I wouldn’t hesitate to work with Karim and Chantelle again or give them anything but the highest recommendation."

Asli · 8 March 2018 · Thorgills

★★★★★ 5/5

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Ms. Chantelle Leydon

Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick, easy-going and prompt, which assured us in her great ability in terms of customer service. All the inquiries and problems we had have been solved quickly and on time comparing to competition (agencies), as by phone, so as via email. Thank you for your help and wish you best of luck in your career !

Anastasia · 28 February 2018 · Thorgills

★★★★★ 5/5

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Highly Recommended

Our Company have a lot of dealings with lettings agents and have found Simon and he's team at Thorgills to be one of the best we have dealt with. They are extremely efficient and professional at all levels. We would have no issues to recommend or use them again in the future.

Michelle · 14 February 2018 · Thorgills

★★★★★ 5/5

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Amazing!

Haffeeza has been absolutely amazing with helping us with our move. Our move wasn't straight forward but Haffeeza was always fast to respond and so helpful. She is a credit to the company and really goes above and beyond to help others. I hope she gets the recognition she deserves for excellent customer service, hard work and for genuinely caring about us. Thank you Haffeeza!

CB · 6 February 2018 · Thorgills

★★★★★ 5/5

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Excellent service from Chantelle

The service and response to queries has been excellent by all the staff including Chantelle

Roy · 2 February 2018 · Thorgills

★★★★★ 5/5

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Great help, very efficient and quick to turn things around with good communication

Rating only, no written review.

Jonathan · 22 January 2018 · Thorgills

★★★★★ 5/5

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Helpful and supportive in my flat research

Thanks a lot to Sean who has been extremely nice and helpful in my flat research. Everything has been very fast and effective and he has empathised with my complicated situation. I really appreciate all your help and kindness.

Alexandra · 27 November 2017 · Thorgills

★★★★★ 5/5

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Really good service from the estate agents

Thanks a lot to Sean and Shanice, they have been very nice with both of us. Everything has been very fast and effective and they have empathised with our urgent situation. We really appreciate all your help and kindness

Sara · 12 October 2017 · Thorgills

★★★★★ 4/5

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House Lease near Baron's Court

I recently secured a tenancy near Baron's Court with a friend and we were assisted throughout the process by Sean Hannington and Shanice Cresham. Both Sean and Shanice were very responsive and attentive to points of detail, which made for a relatively smooth process overall. Our tenancy process was complicated by both my friend and I travelling overseas at the time, but Shanice was highly accommodating and ensured that unnecessary delays were avoided. We are very pleased with the service received and would happily deal with the team at Thorgills Hammersmith again in the future.

Philippe · 12 September 2017 · Thorgills

★★★★★ 5/5

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Exceptional support to secure our flat rental

Shanice was incredibly diligent through the process of obtaining references and generally advising what was needed and when. She set the expectations and timelines very clearly so we knew exactly what was going on. I always felt like Shanice had us front of mind, which was a good feeling and helped minimise the panic of moving in so quickly. Would definitely work with Thorgills again for our next rental. Thanks Shanice!

Reena · 11 September 2017 · Thorgills

★★★★★ 5/5

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Thorgills Review

Max (of Thorgills) has performed exceptionally well with the handling of my case and has demonstrated excellent customer service. His attention to his clients and willingness to go above and beyond has only served to promote his capabilities and Thorgills reputation. He is a credit to the organisation and should be held in esteem by his colleagues alike. I would highly recommend Thorgills as an agency.

Akib · 4 September 2017 · Thorgills

★★★★★ 5/5

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Always courteous, professional and quick to respond

I genuinely couldn't be happier with my experience with Haffeeza. She responded quickly to all my enquiries, wrote clear and concise instructions in her emails and always kept me up to date with how my letting was progressing.

Kevin · 24 August 2017 · Thorgills

★★★★★ 5/5

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Haffeezza was very knowledgeable and easy to deal with

Rating only, no written review.

Harry · 24 August 2017 · Thorgills

★★★★★ 4/5

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Very friendly

Rating only, no written review.

Meg · 24 August 2017 · Thorgills

★★★★★ 5/5

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5 star agency

Toby Sturgess and Max Woods were so helpful! Thank you guys for all your great job

KC · 18 August 2017 · Thorgills

★★★★★ 5/5

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Great service!

We've received outstanding service from all the staff who dealt with us. Andre was particularly helpful and accommodating in helping us secure our first rental property as a couple. Thank you for providing sound advice and meeting all our needs.

Jaspreet · 15 July 2017 · Thorgills

★★★★★ 5/5

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V. Good

I would highly recommend this agent as they made the renting process incredibly easy. In contrast to other agents I have used in the past they were incredibly response via SMS and email to any questions I had. Would highly recommend. The agents I was with were Emma and Haffeeza and both were incredible.

Robert · 14 July 2017 · Thorgills

★★★★★ 5/5

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Excellent service.. could not fault them!

Andy at Thorgills was excellent! From the moment we had a viewing til the moment we had finalised our offer for our new property. Andy was contactable at all times. If he missed my call he would get back straight to me. He was also patient and took his time to show us a few properties which was also useful. Haffeeza did our referencing and was also excellent! After using a different agent last year and it was nothing but stress I was dreading this stage! I was wrong! Haffeeza made it clear what we needed to do at each stage making it easy to finish our referencing within about 5 days. She also was contactable at all times and very professional. I would 100% recommend thorgills in the future and will use them again if I need too.

Imogene · 13 July 2017 · Thorgills

★★★★★ 5/5

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Excellent service, fast communication

We dealt with Thorgills to negotiate renting a property in the Chiswick area. All staff were extremely prompt and helpful throughout the process. The communication was super fast, which meant all queries were dealt with super efficiently. Haffeeza did a great job enabling the contract sign and paperwork, overall we were really happy with our choice!

Charlotte · 13 July 2017 · Thorgills

★★★★★ 5/5

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Helpful under difficult circumstances

Shanice was the one ray of sunshine in our dealings with Thorgills. Helpful, friendly and quick to respond to emails, she kept as informed and updated on the chaos that seemed to be seizing the rest of Thorgills. They could stand to hire a few more like her.

Heather · 30 June 2017 · Thorgills

★★★★★ 5/5

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Flexible and helpfull

Karim was out point of contact for our property searches with Thorgrills. We did not have the classic set of viewings several hundred pounds over our budget and we took a property through Karim. Karim also sorted out a second viewing very quickly and this was much appreciated. Karim was contactable and facilitated our negotiations with the landlord smoothly,

Thomas · 30 June 2017 · Thorgills

★★★★★ 5/5

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Really Really Good

Really friendly, helpful and nice people. Would definitely recommend to anyone who is looking to rent around that area!

Kai · 30 June 2017 · Thorgills

★★★★★ 5/5

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Excellent Service

Excellent service. It was a very smooth and easy to move to my new property and to finish all the checks and papers required. I would like also to rate Ms Haffeeza Rasheed "six" stars if I can give more than five. She is professional , polite and so accurate and meticulous about replying her customer in the quickest way. She helped me so much in my move. All the team was amazing

Ihab · 29 June 2017 · Thorgills

★★★★★ 5/5

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Most helpful agent I've ever worked with.

Most of the letting agents I worked with, when I say I didn't really liked the property, instead of asking why they would say okay as if they didn't really want to help if they were not paid to do so. But with Andre it was completely different, he kept asking questions to understand what I really was looking for (which also made me realise what I'm really looking for). Every property he showed me was more suitable for me than the previous one. I'm pretty sure he could show me a lot of properties in a very short time with help of his colleagues, which tells me how good the branch is. Thanks a lot Andre, and next time I look for a property I'll make sure to talk to you and work with Thorgills first!

Husrev · 26 June 2017 · Thorgills