★★★★★ 5/5
GoogleA huge thanks to Nicole from Brentford for helping me find a really nice apartment. She went through detailed explanation throughout the tour. Would definitely recommend.
Suraj · 12 October 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Dear Suraj,
Thank you for your lovely 5-star review! We’re delighted to hear that Nicole provided a helpful and informative viewing and helped you find a lovely apartment. We’ll be sure to pass on your kind words to her.
Thank you for recommending Gibbs Gillespie Brentford, and we wish you all the best in your new home!
Kind regards,
The Gibbs Gillespie Brentford Team
★★★★★ 5/5
GoogleNicole was extremely helpful in our house search. Incredibly responsive, explained things clearly and very accommodating to us when we had a change of circumstances. Would recommend her to anyone!
Edward · 6 October 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Thank you, Edward, for your fantastic 5-star review and for recommending Nicole.
We’re delighted to hear that Nicole was so helpful throughout your house search. Her responsiveness, clear communication and willingness to accommodate your changing circumstances are exactly the qualities we value in our service, so it’s wonderful to know that she made such a positive difference to your experience.
We’ll be sure to share your kind feedback with Nicole. Thank you for choosing Gibbs Gillespie Brentford, and we wish you all the very best in your new home!
★★★★★ 5/5
GoogleI had the pleasure of meeting Nicole during the process of renting our new home, and I couldn’t have asked for a better experience.
Nicole is not only a true professional, but also an incredibly kind, thoughtful and understanding person. She was always willing to help, answered all of my questions patiently, and even took the time to reply outside of normal working hours whenever I needed assistance. Throughout the whole process, she treated me with kindness, respect and genuine understanding.
What impressed me the most was how much she cared about making everything as smooth and stress-free as possible for my family. When we came to collect the keys to our new home, Nicole had even prepared a lovely welcome gift for our family on behalf of herself and the agency. It was completely unexpected and such a thoughtful gesture that made us feel truly welcome.
Thank you, Nicole, for all your support, professionalism and kindness. It was a real pleasure working with you, and I would happily recommend you to anyone looking for a reliable and caring letting consultant.
⭐⭐⭐⭐⭐
Тарас · 13 August 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Thank you, for your wonderful 5-star review.
We're delighted to hear about your experience with Nicole and how much her professionalism, kindness and support helped throughout the letting process. It's fantastic to know that she was able to make the journey as smooth and stress-free as possible for you and your family.
Nicole takes great pride in providing a personal and caring service, so your kind words and recognition of her efforts will mean a great deal to her. We'll be sure to share your feedback with her.
Thank you again for your recommendation, and we wish you and your family every happiness in your new home.
Kind regards,
The Gibbs Gillespie Brentford Team
★★★★★ 5/5
GoogleI would like to thank Zoe Lynch for managing the work at my property. The services was very professional !!
Mike · 13 July 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Thank you for your 5-star review. We are delighted to hear that Zoe provided a professional service while managing the work at your property. Ensuring our clients receive efficient, reliable support is a key priority, and it's wonderful to know that Zoe's efforts made such a positive impression. We will be sure to pass on your kind feedback to her.
Best wishes,
The Gibbs Gillespie Brentford Team
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
Zoe was incredibly helpful, professional, and polite throughout my experience. Her friendly attitude and excellent customer service made a real difference. I truly appreciate kindness, and willingness to help. Thank you, Zoe, for providing such outstanding service!
Parisa · 13 July 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Thank you for your fantastic 5-star review. We are delighted to hear about your positive experience with Zoe at Gibbs Gillespie Brentford. It's wonderful to know that her helpful, professional and polite approach, combined with her excellent customer service, made such a positive impression.
Providing a friendly and supportive experience is something we strive for, and we are pleased that Zoe's kindness and willingness to help stood out throughout your journey. We will be sure to share your lovely feedback with her.
Best wishes,
The Gibbs Gillespie Brentford Team
★★★★★ 5/5
GoogleMany thanks zoe for everything
Melek · 13 July 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Dear Melek,
Thank you for your 5-star review.
We’re delighted to hear your kind thanks to Zoe. She will be very pleased to know her support was appreciated.
Thank you again for choosing Gibbs Gillespie Brentford.
The Team at Gibbs Gillespie Brentford
★★★★★ 5/5
GoogleSeamless transaction! From arranging a viewing to securing a second viewing to move in support, Nicole helped us navigate this ultra challenging rental market and find us a house.
Lakshay · 13 July 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Thank you for your wonderful review. We are delighted to hear that Nicole was able to support you throughout your rental journey, from arranging viewings through to helping you secure your new home. Navigating the rental market can be challenging, so it's fantastic to know that Nicole's guidance and support helped make the process as seamless as possible. We wish you every happiness in your new home and thank you for choosing Gibbs Gillespie Brentford.
Best wishes,
The Gibbs Gillespie Brentford Team
★★★★★ 5/5
GoogleYes, i'm giving 5 stars to this Agency and especially to Mrs Zoe Lynch who is allways there to give hand with issues and happy to help!
Dubravko · 13 June 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Dear Dubravko Galic
We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleZoe Lynch is awesome! Always had great service, and Zoe taken over and excelled it. Well done Zoe (& all)
Jono · 13 June 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Dear Jono Openshaw
We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleZoe Lynch was very helpful and supportive, assisting me in finding a rental in a very short time. I highly recommend her if you're looking for new properties
Artur · 13 June 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Dear Artur Sienko
We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDushali is a wonderful person and happy for all her help and knowledge.
Keep up the good work
Haffeeza · 13 June 2026 · Thorgills Brentford
Agent replied · 13 October 2026
Thank you for your wonderful review. We are delighted to hear that Dushali's knowledge, support and positive approach made such a great impression. Providing helpful and professional service is something we pride ourselves on, and it's fantastic to know that Dushali was able to assist you throughout your experience. We will be sure to pass on your kind comments and encouragement.
Best wishes,
The Gibbs Gillespie Brentford Team
★★★★★ 5/5
GoogleGreat service from Zoe! She was very helpful, answered all my questions, and made everything clear. Really appreciate her support.
Rahaf · 8 April 2026 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Rahaf Fahad
We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleReally happy with the service we received from this agency. Jasmine was friendly, responsive, and made the whole renting process much easier than expected.
Everything was handled professionally and on time, and we felt supported throughout. Communication was excellent, and jasmine was always available when we needed help.
Would definitely recommend
AHORA · 30 March 2026 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Ahora Driving School London
We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleVery disappointed with the new property manager Zoe Lynch. After 6 years of great service with Louis king. the communication has completely dropped off.i have sent emails and called twice over the past week with zero response. Unacceptable service for a long-standing tenant.
Syed · 23 March 2026 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Syed Murtaza,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleNicole did an excellent job in finding suitable tenants for my property. She met all my needs and was very communicative throughout the process. Everything was handled smoothly and efficiently. Thank you!
Tony · 16 March 2026 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Tony Burley
We greatly appreciate your 5-star review and the time you took to share your experience with Nicole. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleNicole has been absolutely fantastic throughout our property search. From the very beginning she was professional, friendly, and incredibly responsive, always taking the time to explain every step clearly and making the whole process feel smooth and stress-free. Her prompt communication and willingness to help with all our queries really stood out and made a lasting impression.
Although we eventually moved forward with another property, our experience with Nicole was genuinely excellent and we’re very grateful for the time, effort, and support she gave us. We would highly recommend her to anyone looking for a reliable and approachable letting professional.
Thank you again, Nicole, and wishing you all the very best! 😊
Bijay · 13 March 2026 · Thorgills Brentford
Agent replied · 13 April 2026
Dear, Bijay Ojha! Thanks for the great review! All the best, Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Shilpi · 13 March 2026 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Shilpi Mittal, Thank you for taking the time to review your recent experience with our Gibbs Gillespie Estate Agents Brentford branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
★★★★★ 5/5
GoogleDear Jasmine,
I hope you are well. I am writing this note a little late, but I just wanted to pass on my heartfelt gratitude to you.
You helped me during a very difficult time, and I truly appreciate your support. Throughout the process, you were extremely professional, patient, and genuinely helpful. You guided me through every step clearly, which made things much easier for me.
I am really thankful to you from the bottom of my heart for all your help and understanding. It truly meant a lot to me.
Regards
Ritu
Ritu · 13 January 2026 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Ritu Chaudhary
We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJasmine was very helpful and supportive, assisting me in finding a rental in a very short time. I highly recommend her if you're looking for new properties
Andy · 13 January 2026 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Andy
We greatly appreciate your 5-star review and the time you took to share your experience with Jasmine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy previous Account was very good and iv not been let with down since he moved on..big shout out to Dushali at the Brentford office. She has been simply on point with all my queries..delay with very promptly and with the right information... keep doing what you do Dushali and hope you become my account manager at some point
Vijay · 13 January 2026 · Thorgills Brentford
Agent replied · 27 August 2023
Vijay Mistry, thank you for your kind review; we are happy to pass along your comments to Louis
If you're ever in need of more help, please let us know!
Kind regards
Property Management
★★★★★ 5/5
GoogleLuca has been absolutely helpful, responsive and processed things in time. Really appreciated.
Monder · 13 December 2025 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Monder Hassan
We greatly appreciate your 5-star review and the time you took to share your experience with Luca. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleOur experience with this letting agent was quite frustrating and disappointing. We viewed a property, made an offer, and it was accepted by the landlord, gave the holding deposit. Everything seemed to be moving forward, but then the referencing process through Goodlord became a major issue. Their criteria felt extremely rigid, and despite providing all the information requested and trying every possible way to resolve things, the referencing kept getting rejected.
Goodlord kept saying the agent needed to decide, while the agent said it was up to Goodlord, leaving us stuck in the middle with no clear answers. We were even willing to pay six months’ rent upfront, as suggested by the agent.
Then the landlord suddenly delayed the move-in date. We had already given notice to our current landlord, so this put us in a very difficult position. After several follow-ups, we were finally told that the landlord no longer wanted to proceed because there might be “another delay,” yet no proper explanation or direction was ever given.
Overall, the whole experience was handled very poorly. We’re still not sure who was responsible, Goodlord, the agent, or the landlord, but the lack of clarity, communication, and support made the process incredibly stressful. This is not how things should be managed.
Varsha · 13 December 2025 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Varsha
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards,
Customer Care Team
★★★★★ 5/5
GoogleZoe was very proactive and efficient
Margaret · 13 December 2025 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Margaret Bailey
We greatly appreciate your 5-star review and the time you took to share your experience with Zoe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOur experience with Nicole has been outstanding from start to finish. Her communication is clear, prompt and always helpful. She made the entire letting process smooth and stress-free, handling every detail with professionalism and genuine care. It’s rare to find a team so dedicated to their clients, and we’re incredibly grateful for their support. Highly recommended!
Khulangaa · 13 December 2025 · Thorgills Brentford
Agent replied · 13 April 2026
Dear Khulangaa Bayarpurev
We greatly appreciate your 5-star review and the time you took to share your experience with Nicole. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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