5/5
The Trusted AgentNebras Fakhry
Nebras was calm, helpful and professional at all times. Quick to answer every question, she made a stressful process much easier to navigate.
Trusted Agent profile
Verified
Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more
★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
763
Reviews on Google
All 5 offices
345
Reviews on The Trusted Agent
All 5 offices
5
Reviews on Trustpilot
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers42 reviews
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
Buyers35 reviews
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
Landlords76 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Tenants174 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Our offices
Thorgills's five offices, most reviewed first. Each has its own page.
- Thorgills Brentford44 High Street, TW8 0BB738 reviews · 612 on Google (4.6)3 in the last 90 days
- Thorgills Chiswick13-15 Turnham Green Terrace, W4 1RG179 reviews · 114 on Google (4.5)0 in the last 90 days
- Thorgills Ealing27 St Marys Road, W5 5PR122 reviews · 28 on Google (4.6)0 in the last 90 days
- Thorgills Hammersmith88-90 Fulham Palace Road, W6 9PL49 reviews · 11 on Google (4.2)0 in the last 90 days
- Thorgills Isleworth44 High Street, TW8 0BB27 reviews · 0 on Google0 in the last 90 days
Reviews on The Trusted Agent
Showing 344 reviews on The Trusted Agent only. Show every review
The Trusted Agent5/5
The Trusted AgentShoyab Faizi
Shoyab was fantastic - very professional and a pleasure to deal with. Nothing was too much trouble.
5/5
The Trusted AgentTB
My husband and I recently purchased a property through Thorgills. Shoyab Faizi is fantastic !
5/5
The Trusted AgentGreat service
Great service received while selling my property. Would highly recommend agent. Special thanks to Luigi from the Brentford Branch who was very professional and helpful from start to finish.
5/5
The Trusted AgentAlice Carrick
Alice was brilliant with the sale of my property. She was relentless in contacting / chasing both solicitors and she kept me updated daily. It was a very difficult sale but Alice made it happen; she was fantastic.
5/5
The Trusted Agent"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the terminology or the best process people to involve. Karim and Chantelle were very friendly and took time to answer all my questions with patience. They were very helpful in explaining the entire process and really relieved our stress level even though we were on a very tight timeframe. I wouldn’t hesitate to work with Karim and Chantelle again or give them anything but the highest recommendation."
5/5
The Trusted AgentMs. Chantelle Leydon
Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick, easy-going and prompt, which assured us in her great ability in terms of customer service. All the inquiries and problems we had have been solved quickly and on time comparing to competition (agencies), as by phone, so as via email. Thank you for your help and wish you best of luck in your career !
5/5
The Trusted AgentHighly Recommended
Our Company have a lot of dealings with lettings agents and have found Simon and he's team at Thorgills to be one of the best we have dealt with. They are extremely efficient and professional at all levels. We would have no issues to recommend or use them again in the future.
5/5
The Trusted AgentAmazing!
Haffeeza has been absolutely amazing with helping us with our move. Our move wasn't straight forward but Haffeeza was always fast to respond and so helpful. She is a credit to the company and really goes above and beyond to help others. I hope she gets the recognition she deserves for excellent customer service, hard work and for genuinely caring about us. Thank you Haffeeza!
5/5
The Trusted AgentExcellent letting agent
Chantelle is an excellent letting agent who I would recommend to any landlord. Very professional, friendly and efficient. She has made the process of renting my flat very simple and has kept me informed at all times. As a landlord based overseas, I have been particularly impressed with the way communications and tenancy agreements have been managed. 100% recommended.
5/5
The Trusted AgentExcellent service from Chantelle
The service and response to queries has been excellent by all the staff including Chantelle
4/5
The Trusted AgentReview JW
As Landlord I am pleased with the performance of Joanna Czerwinska who has acted responsibly and followed through on all actions on the management of my property
5/5
The Trusted AgentGreat help, very efficient and quick to turn things around with good communication
Rating only, no written review.
5/5
The Trusted AgentExcellent, efficient service.
Recently let through Thorgills (Brentford branch) and Chantelle was excellent throughout. Extremely efficient and prompt communication which made for a smooth letting. Would recommend.
5/5
The Trusted AgentExtremely impressed by the effiency of Chloe Harte
I have had my buy to let with other agents prior to Thorgills- but I have to say, Thorgills have impressed me on a new level. I don't have to chase a thing. They up-date me regularly with everything I need. Keep in contact, and respond within minutes. Big thanks to Chloe Harte- Extremely efficient and very helpful. Please keep her looking after the management side of my property, and I will remain with Thorgills in the future :0)
5/5
The Trusted AgentAlice Carrick
Alice has been very helpful in terms of communicating with the solicitors and helping to move the conveyancing process forward. I have been impressed with all the members of the team at Thorgills that I have been dealing with over the last few months.
5/5
The Trusted AgentHelpful and supportive in my flat research
Thanks a lot to Sean who has been extremely nice and helpful in my flat research. Everything has been very fast and effective and he has empathised with my complicated situation. I really appreciate all your help and kindness.
5/5
The Trusted AgentEfficient, Professional and Proactive
My experience so far with Thorgills has been excellent. A good quality tenant was found the same day as instruction after one viewing, and an asking price offer secured. Chantelle, Leon and Eduard have been helpful and polite, and I hope that the cleaning and check in I have booked through Thorgills will be just as impressive. I have found the paperwork quick and easy to complete, and the whole process has been a breeze, thanks guys!
5/5
The Trusted AgentFlat finding and tenancy arrangements in Brentford, October 2017
I want to thank Torgills team for their excellent service - finding a flat for me in Brentford, the area of choice for me. They were able to propose a range of good options and kindly arranged several viewings at convenient times. - which was helpful to make the right choice. Subsequently, the team arranged all the necessary "paperwork" conveniently delivered through electronic media, paperless, Finally, they e-mailed me a comprehensive welcome pack and the instructions and arranged a move-in procedures, again at a convenient day and time. I'd certainly consider Thorgills for my future needs and would recommend their services to others.
5/5
The Trusted AgentReally good service from the estate agents
Thanks a lot to Sean and Shanice, they have been very nice with both of us. Everything has been very fast and effective and they have empathised with our urgent situation. We really appreciate all your help and kindness
5/5
The Trusted AgentHelp with Deposit
Fantastic company & ALL the staff are well spoken and easy to talk too. Would recommend them to all my friends and family.
5/5
The Trusted AgentLegal Support
Legal Support Alice picked up the legal support of the sale of my property once I had accepted the offer made. She has been an incredible support, keeping me up to date at all times concerning the status of the legal work being done by the solicitors representing both the purchaser and me, in an objective and professional manner. Where there have been challenges, she has doggedly stuck to her objective of ensuring nothing affects the progress of the sale adversely. I so appreciate all she has done, and all she is doing.
5/5
The Trusted AgentExcellent service
Great, professional service from the Thorgills agents, commencing from the first meeting with Daniel, through the viewings with Vishaal and whole selling process. Truly recommended agency if you wish to sell your property stress free. Well done and thank you very much.
5/5
The Trusted AgentShoyab Faizi
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to succeed on their behalf. His exceptional ability is to match the purchaser's needs with the homes he has on his sales list. Watching him at work, I would say the key is his ability to listen to his clients. And then to meet their every requirement re viewing the property, answering questions, submitting an offer and then handing the sale over to the legal team. Shoyab believed that my home was "sellable" at the price listed, and together with my making it available for viewing each time that he had a prospective client and sprucing it up before they got here, it facilitated his determination to present the house as meeting his client's needs. Disappointments did not put him off! He is professional, timeous and courteous, an absolute credit to his company and his clients, both sellers and purchasers. Thank you Shoyab!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Thorgills
Which Thorgills office has the most reviews?
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
Where are the Thorgills offices?
The five Thorgills offices, by town:
- Brentford: 44 High Street, Brentford, TW8 0BB
- Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
- Ealing: 27 St Marys Road, Ealing, W5 5PR
- Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
- Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
What do buyers say about Thorgills?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
What do landlords say about Thorgills?
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
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