Thorgills reviews from landlords

★★★★★ 4/5

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Good service

The service from Chantelle has been good, and professional throughout. She has dealt well with some difficult tenants. Initially, there was a disconnect between the Ealing lettings branch and the Brentford management team- ie information that I'd originally provided to Ealing was not passed on to the management side and as the management team have never visited the flat they weren't aware of the property specifics e.g. which the allocated parking space was. Probably also worth noting that, when I instructed the Ealing meetings team, I wasn't actually told that they wouldn't also be managing it.

Helen · 17 February 2017 · Thorgills

★★★★★ 5/5

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Very helpful service

Chloe has been very helpful in helping me sort out some complicated queries - she didnt just send me an email but followed up on the phone to make sure everything was completely clear...the kind of service you hope for as a landlord

GR · 5 February 2017 · Thorgills

★★★★★ 4/5

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Letting / managing agents who are always very willing to help

I have been pleased with the service I have received from Thorgills over the last year, and have always received prompt, helpful responses from Chantelle and other members of the Brentford office. If there was an area for Thorgills to focus on, it would be around the tracking of their contractor's work and timely billing for additional works, which have once or twice become a little confused. But what is clear is that when issues do arise, Thorgills will always do their best to get it resolved!

Oliver · 2 February 2017 · Thorgills

★★★★★ 5/5

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what great people to work with

They are on the ball, keep you informed and relate to you as people. very happy with them and would not change a thing. thank you for everything and making my life so much easier

Minesh · 31 January 2017 · Thorgills

★★★★★ 5/5

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Rating only, no written review.

JIE · 20 January 2017 · Thorgills

★★★★★ 5/5

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A very well handled changeover of tenants

Alice Carrick at the Brentford office dealt very efficiently with a quick change-over of tenants, responding promptly to every enquiry and generally going the extra mile for us. It was much appreciated, as I hope you will communicate to Alice.

Paul · 13 January 2017 · Thorgills

★★★★★ 5/5

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Excellent service from Alice Carrick

It was a pleasure dealing with Alice. She was very efficient and speedy at every stage of the tenancy completion process and always very friendly and polite. She constantly kept me updated of the progress, but most important of all, my emails and phone calls were always responded to promptly.

Danuta · 12 January 2017 · Thorgills

★★★★★ 5/5

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Very helpful service

Rachel has provided me with an excellent service - she was very supportive when there were difficulties with the tenant and was endlessly helpful and co-operative when there were hurdles to overcome. Thanks to her attention to detail and diligence i was able to recover 100% of the tenant's deposit. She does her job extremely well!

Gay · 7 January 2017 · Thorgills

★★★★★ 5/5

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Great customer service!

Chloe Harte at Thorgill's Brentford has been great in keeping me informed at all times and kept me up to date with any progress regarding rent payments going into my account. Thank you Chloe - excellent customer service!

SK · 6 January 2017 · Thorgills

★★★★★ 5/5

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Really Happy with end to end Process

I am very impressed with the professional attitude of Thorgills Brentford Team.. they kept me updated on all the issues and really helpful in resolving every aspect of the tenant searching,.documentation,escalations etc From my personal experience I shall definitely recommend them.

MI · 6 January 2017 · Thorgills

★★★★★ 5/5

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Buy to let lease

The Thorghills Team were very friendly and approachable. They understood our needs and were able to find the right tenant for our property. They have been very helpful and efficient throughout the whole process.

Amir · 17 December 2016 · Thorgills

★★★★★ 5/5

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Pleasure dealing with Leon

Leon came across very professional. He was attentive, polite, clear and knowledgeable.. There were some issues with the previous tenants, Leon was very helpful and efficient in resolving these. Most important, he found a good tenant for us..

Shaheen · 17 December 2016 · Thorgills

★★★★★ 5/5

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A prompt response is always reassuring

Rachel is always quick to respond in a friendly and helpful manner when we have any issue at the flat. I am very happy to count on her efficient service.

Patricia · 2 December 2016 · Thorgills

★★★★★ 5/5

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Trustworthy, Helpful and Professional

As a landlady, I do not really worry about anything at all since all the staffs who deal with my property are very professional, friendly and helpful. I am very happy with the service they have provided to me. I would like to take this chance to say many thanks to all of them at Brentford branch: Rachel Flynn, Rachel Webb, Paulina Madden,Alice Carrick… …

Chuan · 1 December 2016 · Thorgills

★★★★★ 5/5

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Professional and friendly service - Special Thanks to Alice Carrick, Tomek Cole and Leon Sood.

Overall I have had a very satisfying experience when I decided to rent my flat with Thorgills, Ealing Branch. Leon Sood came to check and assess the property and he was very thorough, kind and clear in explaining the whole process to a first-time landlord like me. Letting agent Tomek Cole took over and managed to rent my flat very quickly, finding an excellent tenant and helping out to ensure a smooth transaction in every way he could. Last but in no way least I would like to provide feedback about Senior Client Support Consultant Alice Carrick. Alice had already been involved with the purchase of the property I am now renting out and therefore I was already aware of her professionalism, efficiency and ability to work remotely using technology such as electronic signing of documents and keeping the client informed at all times. Alice's help was also invaluable in terms of organising and providing extra services in record time - furniture, professional cleaning and inventory. The nature of my work means that some days I can't even answer the phone or check my emails and without the help and can-do attitude of the staff at Thorgills I wouldn't have been able to rent my property quickly and successfully.

Ernesto · 12 November 2016 · Thorgills

★★★★★ 5/5

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Quick turnaround

I had been trying to rent out my apartment in Chiswick for over a month with a different agency. Once I got in touch with Thorgills, Regan McSweeny managed to rent it out in one day at a great price, and the whole process was very smooth. Thanks!

AC · 7 November 2016 · Thorgills

★★★★★ 5/5

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Professional and Friendly Service!

I am very impressed with the professional service Thorgills provided me after I approached them to help me prepare to potentially rent out my flat. They have made the prospect of renting out my flat appear far less daunting.

Duncan · 6 November 2016 · Thorgills

★★★★★ 5/5

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Thorgills have been great, professional and on the ball

Our experience has been great. as soon as we signed we had viewing they kept us updated. when we had a tenant they sent out all the paper straight away and helped us get everything arranged. they where very clear and patient with us and took the time to explains things to us. very impressed with their service and approach.

Minesh · 2 November 2016 · Thorgills

★★★★★ 5/5

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Very clear and detailed in his knowledge

Simon was able to spend time with me to clearly explain how they operate, what services they could provide, and what I needed to do. He was always very polite, organised and helpful. They managed to find a tenant in record time, before the property was even marketed, and the tenant moved in less than a week after I first showed Simon the property. The whole team worked well together, so well done!

Joel · 29 October 2016 · Thorgills

★★★★★ 5/5

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Regan was very efficient with all the arrangements

Regan was efficient and organised in helping me get a tenant into my flat in record time. We only had about three full days, and everything went remarkably smoothly. Thank you!

Joel · 29 October 2016 · Thorgills

★★★★★ 5/5

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Excellent and efficient as usual

Having rented out property as a landlord for over 30 years, I have to say that none have come close to Thorgills in service and performance! Well done..... And thanks - you make my life far easier. All your tenants have been great. Guy

Guy · 27 September 2016 · Thorgills

★★★★★ 5/5

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Hammersmith Office

The Hammersmith Office have been fantastic at letting our flat for us. The whole team were extremely professional and efficient. I will be using there services again.

Rory · 23 September 2016 · Thorgills

★★★★★ 5/5

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Letting flat with Thorgills

Excellent service Thorough with their procedures and pro-active with finding tenants easy to work with Professional throughout Easy to contact and quick to reply with paperwork and letting procedure Overall highly recommend Thorgills!

Percy · 21 September 2016 · Thorgills

★★★★★ 5/5

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Fantastic service for landlords and great customer service

A special thanks to Emma for finding us the tenants. I would definitely recommend.

Sanjeet · 20 September 2016 · Thorgills