Trusted Agent profile
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★★★★★
1,092 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,092 reviews on three platforms, rated 4.6 out of 5 overall.
742
Reviews on Google
All 5 offices
345
Reviews on View Agents
All 5 offices
5
Reviews on Trustpilot
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks to Natasha we found our dream place, she is fast and professional, extremely dedicated and attentive to details.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleVery helpful people; especially a lady called natasha Clarke and a gentleman called Andre. Stand out people and professionals.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleExcellent service from the letting agent and out assigned property manager Kat Felton. She went above and beyond to help us out with everything that needed to be done as new tenants.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleKat Felton has been amazing and went above and beyond throughout dealing with her. She made everything so easy, was so polite and very friendly. Thanks for all your help Kat :)
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleI was looking for a flat to move in and I found a perfect one via Thorgills. I needed a help to settle in and set up all bills and Kat Felton (Senior Property Manager) helped me a lot. She is very polite, quick responding person who is always willing to help you. I highly recommend to ask for her if you look for a new home 🏡 Good luck 🍀
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRating only, no written review.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe recently sold our property through Thorgills and could not be more pleased with the excellent service received from Daniel and his team. Particular shout out to Alice - her hard work and support throughout our sale was consistent. If you have a property that you are looking to rent out or sell in their catchment area, don't waste your time with other agents...
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleAmy was very polite, professional and responsive, always available to answer any questions we had, making the whole process very smooth and stress-free. We would 100% recommend Thorgills.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleProfessional and friendly staff who treats all their customers well. A special thank you to Toby for finding us a property we like and Natasha who was always available to answer any questions we had. I would 100% recommend.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotThe rise and fall of Thorgills Estate Agents
Thorgills used to be a great estate agency. Years ago, when they focused on tenancies only, they offered a personal tailored service that was second to none in London. It is a true shame that corporate greed has corrupted them, and caused them to become too big for their boots. They are all about the money now, and no different (or possibly worse) than most other Estate Agents in London. I personally will never use them again after their unreasonable failed attempts to take me to court, yearly, over disagreements about fees. I want the time wasted dealing with these criminals back when I am dead.
1/5
TrustpilotBe careful about hidden charge nasty…
Be careful about hidden charge nasty term& conditions , They are professional to rip you off and send the invoice (!
1/5
GoogleRating only, no written review.
1/5
Googlereally sad they just tell lies non stop. Beware. Arrogant, opinionated and nasty. Please avoid.
1/5
GoogleI had the misfortune of dealing with thorgills when I chose them to rent out and manage my property. I have never used an agency where I have had so many issues with certain members of staff. Thorgills did not represent my interests as a landlord at all, I was left to chase up unpaid rent myself and dealing with them as a whole was a huge challenge as a landlord. In particular Chloe and Shan in the chiswick office were quite possibly 2 of the most incompetent and unprofessional people I have dealt with in my life. At one point it was as if they had a personal vendetta against me. I strongly recommend if you’re a landlord to not use them for management services. I must say though that Timour and Andre were both helpful, unfortunately not enough for me to ever consider using this shockingly poorly run company again.
5/5
GoogleAlice,Daniel & the Brentford Thorgills team have been invaluable in supporting us and achieving a successful sale in these difficult times of Brexit & Covid . They have given us clear & concise information on a regular basis and have always been proactive in advancing the sale and looking after our interests throughout
1/5
GoogleRating only, no written review.
5/5
GoogleVery good agency with professional services. Recently moved into one of their house and I am very much satisfied with it.
5/5
GoogleI have been so happy with my experience with Thorgills. After my initial enquiry I was contacted really quickly by Peter and was shown round a property the next day by Karam, who was really friendly and made the viewing experience very relaxed and comfortable, despite social distancing and the restrictions. I'd like to give a special thanks to Natasha who has gone above and beyond to make sure we understood everything and were kept up to date every step of the way! I would highly recommend using Thorgills, such a stress free and easy experience.
5/5
GoogleI would highly recommend Thorgills' services for selling a property. We have just completed on our flat sale and have been really impressed with the professionalism and efficiency throughout. We accepted an offer within a few days of deciding to put the flat on the market. Great advice on the asking price and clear communication throughout the process.
5/5
GoogleI have been very impressed with the service provided by Thorgills. They have taken all the worry out of renting out my flat. I highly recommend Thorgills to anyone wishing to rent out their flat. I'd like to give a special mention to Haffeeza Rasheed (a property manager at Thorgills), who's response time, efficiency, friendly service and quality of work has consistently impressed me.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
5/5
GoogleI would say is the top agency in the UK. 10/10
5/5
GoogleWe have recently moved in and after a rocky start Thorgills Brentford have be great, especially Property Manager Haffeeza who has been extreamly helpful in sorting everything out in an efficient and professional manner. She has gone above and beyond for us.
5/5
GoogleVery consistent, professional and thorough. Excellent in all aspects
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 717 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Anastasia wrote: "Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ..."
