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★★★★★
1,092 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,092 reviews on three platforms, rated 4.6 out of 5 overall.
742
Reviews on Google
All 5 offices
345
Reviews on View Agents
All 5 offices
5
Reviews on Trustpilot
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service so far, Natasha has been particular helpful in organising the initial setup for my rental and has been very responsive to my multitude of questions.
Thank you for your review Lee, we're delighted to hear you have had a good experience so far. Natasha is a consummate professional, you have been in very competent hands. We wish you the best in your new home, thanks again.
5/5
GoogleGreat office, super responsive and very accommodating to anything I needed. My property manager Haffeeza was wonderful!!
Thank you for your review Irfan, that's great to hear. We're delighted you had such a good experience with Haffeeza, she's a star! We were glad to work with you and wish you well in your new home. Thanks again!
5/5
GoogleBig shout out to Amy who has been fantastic during the whole process of our new tenants moving into our property. I have been bombarding Amy with emails asking questions and she is always quick to respond in a professional and very helpful manner. Appreciate everything you have done for us, thank you!
Thank you for your review Nicky! We're really pleased you had a good experience with us, and we agree that Amy is super helpful and professional. We wish you all the best in your new home, thanks again!
5/5
GoogleWe contacted Thorgills via GetAgent to sell our flat. At first glance, they seemed the most competitive and had already sold lots of properties in the area. Special thanks to Alice for being responsive, her persistence and commitment in getting us over the line. Thanks also to Daniel, Laura, and TJ for their support throughout the process. Although it's a no-brainer that this is what we appointed Thorgills to do, they were professional, efficient, and transparent through to completion and beyond.
Thank you for your kind review Jonathan! We're pleased to partner with GetAgent to help local homeowners find a reputable agent, and we're glad to have satisfied your expectations. We agree with you, Alice is superb at her job! Thanks again, we hope you're happy in your new home.
5/5
GoogleNatasha Clark, the branch administrator was very helpful from start to end when getting the property. I’ll definitely recommend Thorgills Brentford Pakiza
Thank you for your review Pakiza, that's great to hear. We're really proud to have Natasha in our team, she's fantastic! We hope you are happy in your new home and we look forward to working with your family and friends in future. Thanks again!
5/5
GoogleWe have found our experiences with Thorgills to be extremely positive. Daniel, Laura and Alice have been the stand out staff. I think what we appreciated the most was the realistic expectations from Daniel on what our property would sell for in this market and not what Zoopla said / based on other sales in the area. I understand it’s a business and it’s in Daniels best interest to make sales but he was on hand to take calls after closing and back up his thoughts with actual sale data and what was going on in the area. We felt we could trust his instincts in this current climate. Viewings were always professional when Laura was involved and she understood our thoughts and I didn’t feel I had to repeat the same things over and over to her . Alice is Thorgills secret best weapon you never knew you needed . If you are anxious/ want things done on time and if like me you need assurance that it’s being done well , then Alice is the person who will calm your nerves, chase things up and drive it through . Alice has the skill to make you think you are not being a pain/ her priority when I am sure she has several other pains/ priorities to deal with. Cheers guys!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHighly recommended! A fantastic company with a strong focus on customer service. We were in a complicated situation when we first engaged with Thorgills, however we found them to be professional, flexible and always willing to help. Our main engagement was with Shoyab, Daniel and Alice. Shoyab was very knowledgeable about the area and our home and was very pro-active in providing feedback and chasing potential buyers. Daniel was always very communicative from the start and leads the firm impeccably. Once we had an offer, Alice looked after the process, dealing professionally with our solicitors and buyer to ensure there were no delays in the process and if there were, these were identified and resolved quickly, this was really appreciated. All in all, we had a great experience with Thorgills and would happily recommend them as one of the best agencies in the area.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
GoogleGood, professional service from Natasha and Amy. Patient, understanding and helpful, and quick to respond!
Thank you Kent for your review, that's great to hear! We're pleased you enjoyed working with Natasha and Amy - we certainly enjoy working with them too! Thanks again.
5/5
GoogleAmazing
Thank you for your review Paola! We hope to work with you again.
5/5
GoogleA very pro-active team throughout the process of selling my property. Helpful and responsive to any queries. Honest with feedback. I would highly recommend them.
Thank you for your review Heidi, we're really pleased you had a good experience with us. If we can help any of your friends or relatives please let us know and we'll gladly look after them. Thanks again!
4/5
GoogleRating only, no written review.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRating only, no written review.
4/5
GoogleAlice Madden persevered with major problems down the chain and kept up the pressure on other parties unrelentingly so that after a very lengthy and fraught process we eventually have exchanged. Very professional.
5/5
GoogleI want to praise Kat Felton for her excellent work . All requests were fulfilled very quickly . Thank you for your professionalism
Thank you for your review, Anzelika! It's great to see your praise for Kat, we're big fans of her work too. If there's anything else we can help with please let us know. Thanks again!
5/5
GoogleGreat service from Thorgills in renting our property. We have received a great amount of help from Natasha in particular in the process of getting the tenants into the property.
Hi Micca, thank you for your review! We're glad you had a good experience with us, we agree that Natasha is super helpful. If there's anything we do to help with this tenancy or at other properties please let us know. Thanks again!
5/5
GoogleWe appointed Thorgills to find a tenant for our flat. Although it took a while the lettings team worked really hard to promote the property and get as many viewings as possible. Natasha was extremely helpful and kept us constantly up to date with any progress and, once a tenant was found, made sure that all paperwork was sent out to both parties swiftly in order to complete the tenancy agreement. Our experience with Thorgills was very positive and we would not hesitate to use their services in the future.
Hi Tracey, thank you for your review! We are pleased you were impressed with the service you received from us, and we agree that Natasha is super helpful! We look forward to working with your friends and family in future, and we will be glad to help you with your next tenancy too. Thanks again!
5/5
GoogleI’ve just today exchanged and the service I received from Thorgills Brentford was more than outstanding from beginning to end. Trying to sell and buy a house is stressful enough, add a global pandemic it’s a total nightmare! However the whole team at Thorgills were extremely supportive, attentive and proactive. I’d like to extend a special thank you to Alice Madden. After offer acceptance her sole role is to keep the process running smoothly, updating all relevant parties. At first I thought this strange as many other agents I’ve come across don’t offer this service. I soon came to realise her role is totally critical to this mammoth operation, especially in our case which was a 5 family chain. She worked relentlessly to push things forward I can’t thank her enough. At numerous times I had reached my max stress levels, but once I’d spoken to Alice who was always 10 steps ahead, it was like having a therapy session! I would definitely recommend Thorgills to anyone wanting a platinum service. I would rate more stars if I could - well done Thorgills, I’m a hard person to please 😝
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleKat Felton has been so fantastic in assisting me with the issue on my rental house. Excellent service by the Property Management department in handling problems and immediate response I have received.
Hi Sarah, thank you for your review! We're so pleased you've had a good experience with Kat, in fact we think she's pretty fantastic too! We're proud of our response times and efficient resolutions, so you can be sure of a swift outcome next time you need our help. Thanks again!
5/5
GoogleKat, from the property management department at Thorgills, was able to help deal with our issue swiftly and efficiently.
Hi Shazan, thank you for your review. We're glad you've had a positive experience with Kat, she's a star! Please reconnect with Kat if there's anything else we can support you with. Thanks again!
5/5
Google5 star review for great service and high levels of professionalism. Shout out to Dan Cole and Natasha Clark for their amazing work.
Thank you for your review James! We're pleased you had a good experience with Dan and Natasha recently, we certainly agree they do amazing work! If there's anything we can help you with, be it during this tenancy or with other properties, please let us know. Thanks again!
5/5
GoogleKat Felton has impressed me with how she has tried to save money from the landlords perspective by investigating either the tenants issues and/ or if the work needed to be done could be covered by other guarantees. Looking for the best value solution, not just the cheapest.
Thank you for your review Teresa! We're delighted to hear of your experience with Kat, she's a star. We take pride in how we apply a professional approach to property management in order to deliver value for money and effectiveness. We look forward to supporting you with this tenancy and many more in the future! Thanks again.
5/5
GoogleWe were looking for a flat to move in last minute after a few issues with our last flat and we found a perfect one via Thorgills. We also had e few issues with the house regarding some maintenance and Kat Felton (Senior Property Manager) helped us a lot. She is very polite, quick responding person who is always willing to help you. I highly recommend to ask for her if you look for a new home 🏡 You will have no complaints. Good luck
Hi Kristiana, thank you for your review! We are really pleased you had a great experience with Kat, we think she's brilliant too. Please reconnect with Kat if there's anything else we can help with during your tenancy. Thanks again!
5/5
GoogleRating only, no written review.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleNatasha is a STAR! Very helpful and professional.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 717 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Anastasia wrote: "Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ..."
