Thorgills reviews in Brentford, Chiswick, Ealing and 2 more

★★★★★ 1/5

Google

I have a been a customer with thorgills for almost 3 years. My review is based on the last 6 months with them, when it's about payments they will be on top of it in no time by sending emails and phone calls. I've been compliant with their requests seeing how good the service was on my previous tenancy, but on my last tenancy even though I cover all the expenses as per their requests I ended up being left homeless for a day in the middle of the pandemic cause they couldn't get every tenants signing the new agreement with my name on it. It looks like that for them that didn't seem like a big issue but after endless phone calls I managed to get the new agreement sign 3/4 days after I cover all the expenses by basically paying for those days without me actually having access to what I paid for.NegativeProfessionalism

Guglielmo · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

I manage a number of properties in Kew Bridge which Thorgills have assisted us in finding tenants for. Toby & Tomek are great in getting the properties let and Haffeeza (Property Manager) is fantastic, very knowledgeable and super helpful. I also have to mention, the girls in the administration and renewals team - Amy, Alice and Katie - 5 star service all the way. Thanks guys.PositiveResponsiveness, Professionalism

SaschaRanx · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Thorgills managed the property for more than 2 years now. I've been with multiple property manager through those years. They were all fantastic. My recent one is Kat Felton whom continued the good tradition. She worked diligently on the property issues and extended her help to address the problem. Thanks a bunch Kat.PositiveResponsiveness, Professionalism

Erick · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Can't praise Thorgills enough for their help during a recent property purchase, especially Alice and Laura. Alice has always been responsive and friendly, ensuring things have been moving along, and communicating between both parties. Very grateful for your perseverance! Laura has also been very helpful during viewings and following up with answers to questions I had afterwards. Would highly recommend Thorgills as their service was always very professional and personable. Thanks again!PositiveResponsiveness, Professionalism

Chris · 21 June 2021 · Thorgills Brentford

★★★★★ 4/5

Google

Responsive, professional and efficient to deal with. In particular Natasha has been very helpful and responsive during the initial tenant set up period, with all queries dealt with in a professional and expedient way. Kat as my contact for the tenancy has also been very helpful and all queries dealt with quickly and without fuss. Would recommend.PositiveResponsiveness, Professionalism

Nasir · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

The overall experience selling our flat with Thorgills was very good from start to finish, but the management of the post-sales process was exceptional. Alice made the process transparent, manageable and was in regular communication with me throughout which assuaged any worries I may have had. Her dedication and tenacity are impressive and she regularly went above and beyond what was required. A massive thanks to the team.PositiveResponsiveness, Quality, Professionalism

Vanessa · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

We were looking for a flat to move in last minute after a few issues with our last flat and we found a perfect one via Thorgills. We also had e few issues with the house regarding some maintenance and Kat Felton (Senior Property Manager) helped us a lot. She is very polite, quick responding person who is always willing to help you. I highly recommend to ask for her if you look for a new home 🏡 You will have no complaints. Good luckPositiveResponsiveness, Professionalism

Kristiana · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

I recently used Thorgills for letting out my property in Ealing. I found Thorgills to be very friendly, efficient and professional throughout the whole process. I sincerely appreciate the excellent service I received from Natasha Clark, Kat Felton and Andre Ribeiro. They were very polite, quick to respond and always willing to help. Their communication was always open, honest and very clear. I received regular updates and they addressed my concerns professionally and timeously. The letting process is very stressful and challenging at the best of times. Thanks to Natasha, Kat and Andre’s support, this process was completed to my absolute satisfaction. I highly recommend them when you need to rent out your property, and I would definitely recommend Thorgills Estate Agents for all your property needs.PositiveResponsiveness, Quality, Professionalism

Veenish · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

I first made contact with Thorgills after responding to an advertisement placed on spareroom.com by their HMO services manger, Andre. Andre was very helpful and accommodating for the fact that I was moving from Manchester to London and was able to provide me with a video tour of the flat I was interested in which was very convenient and saved me a lot of time. After I had made an offer to Andre administration duties were transferred to Alice, who was again very accommodating of my need to work through the process remotely. Thorgills use the most up to date technology to ensure that payments are made securely and contracts can be signed securely by remotely operating parties which I found to be very reassuring. I have rented numerous properties from private landlords over the last 15 years at locations all over the country and the standard of professionalism and service provided by this agency really raises the bar beyond previous expectations. I therefore cannot recommend their service highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Ryan · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Fantastic service from start to finish with Thorgills and would highly recommend. Sold my flat very quickly for a price I was extremely happy with and then the support from offer to completion was invaluable. I was very happy with everything that Thorgills offered in regards to the sale of my flat. Special mention to both Daniel and Alice Madden who were both fantastic to deal with.PositiveResponsiveness, Quality, Professionalism, Value

James · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

I found Thorgills to be very friendly, efficient and professional throughout the whole process of selling my property. I appreciated that Daniel and Laura were clear, open and honest from the outset. They gave me regular updates and started viewings quickly and professionally, applying a flexible approach with a third party who were renting the property. Once a buyer was found, I continue to be supported by Alice who approached this next stage in a friendly, professional manner. Although it was a challenging, stressful process at times, without her regular updates and support, I am not sure I would have got to completion in one piece! I would highly recommend Thorgills Estate Agents for all your property needs.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Our experience with Thorgills has been excellent throughout the sales process. We've been impressed with their professionalism and friendly nature. Ryan and Elisard got straight on with booking viewings, before the photos had even been published online! They were flexible to work around the needs of our young family and good at giving feedback. Once the offer was accepted Alice did a great job following through between all parties leading to a successful exchange of contracts. Thank you team Thorgills!PositiveProfessionalism

Jacki · 21 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Thanks to Kat for her help and her professional and positive attitude! We’ve had a very pleasant experience with Thorgills ☺️

Héloïse · 19 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Great experience buying our first place through Thorgills. Alice's customer service was incredible and really helped smooth the process out, she was always honest, efficient and professional and we're really grateful for all her help.

Ella · 19 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

I really like Thorngills. I had bad experiences with other agencies before and after signing the tenancy contract. While looking for a flat their agents were always nice. While in the process of signing the contract they help a lot with all the checks, specially Amy, she's awesome. Once our tenancy started, they were always quick to answer our questions and they make a real effort to contact the landlord and get things done. Kat is brilliant!

Dante · 19 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

"Very very pleased with the service of Thorgills! Kat and Andre are super helpful, totally out of expectation.  We have experienced a few incidents since we moved in, water leaking, boiler issues.  They were so patient and responded very quickly.  The master who came to fix our house's issues (Mirek) was the best in town. Super efficient and professional.   I highly recommend their service !!!!"

Michelle · 19 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Excellent service. Alice was always really helpful and very quick to respond with any questions I had. Would definitely recommend using Thorgills

Mark · 12 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

I’m very happy with how dedicated and professional Amy has been to help me and my family to get all sorted before we move to the new place.

Igor · 9 June 2021 · Thorgills Brentford

★★★★★ 1/5

Trustpilot

Avoid at all costs

Be very, very carefully when dealing with Thorgills. My experience as a buyer was horrible. We were persuaded to offer 10K above asking price for the property. We were promised the staircase carpet, or what was left of it, will be replaced with the new. Upon getting the keys from the property we were shocked. Rubish everywhere, holes in the walls, carpet not replaced on staircase. Our solicitors advised, costs to raise the case to take seller/agent to the court will be higher than replacing the carpet... Estate agent did now want to know...

Andriy · 8 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

We've had a very swift and easy process using Thorgills. Amy in particular, has been fantastic with providing us with all the information we need, quick to respond and very professional. Great service, highly recommend!

Lawrence · 5 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

The most professional, efficient, effective estate agents I have ever worked with, highly recommended. The buzz in the office, the dedication of all their staff, and their unwavering customer centricity makes this family run estate agency a force to be reckoned with. Whether you’re buying, selling, renting or leasing, use Thorgills!

Oliver · 1 June 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Rating only, no written review.

Olliejames108 · 28 May 2021 · Thorgills Brentford

★★★★★ 1/5

Google

Rating only, no written review.

Andriy · 28 May 2021 · Thorgills Brentford

★★★★★ 5/5

Google

Professional, responsive and know the market. Liaise with Dan, Amy, Chloe and Louis who are all excellent to work with due to their strong customer service.

Simon · 28 May 2021 · Thorgills Brentford