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★★★★★
1,092 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,092 reviews on three platforms, rated 4.6 out of 5 overall.
742
Reviews on Google
All 5 offices
345
Reviews on View Agents
All 5 offices
5
Reviews on Trustpilot
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExceptional service provided by the entire team of Thorgills Brentford. But a special mention to Haffeeza Rasheed who helped with all the issues during our stay in the rented apartment. I will definitely recommend Thorgills to my near and dear ones.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleGreat experience buying our first place through Thorgills. Alice's customer service was incredible and really helped smooth the process out, she was always honest, efficient and professional and we're really grateful for all her help.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
GoogleThey are not the cheapest Estate Agents in my area but get results like many others. I'm also convinced they have an internal team of Sales people who's sole task is to get Clients on board from other Estate Agents, and are relentless in their job. The hard Sale is not to everyone's liking. When I did finally succumb, Marketing my property was efficient and well executed. Once the property was sold the after Sales and follow through to Exchange and Completion was second to none. Well done.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThe team is amazing but would certainly like to outline the support that Haffeeza has bee giving to me and my partner during this initial period. It was great to have such support from her during this time. The entire team is very on top of everything specially when it comes to speediness in response and caring for the client. Thank you Hafeeza and the Thorgills team for the amazing support with our new property.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleEvery person I worked with here through the process of finding a flat was professional, friendly and very responsive to questions. Highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleWe have to thanks so much to Amy for her professional assistance . She was very friendly and patient with as . Amy thank you very much! Laid regards Angel and GalinaPositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleI found Thorgills very professional and in particular appreciated Natasha Clark's attentiveness throughout the administrative process.PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleI am very pleased with Thorgills. Special thanks to Haffeeza Rasheed who has handle with professionalism all the issues occurred at my current rented property.PositiveResponsiveness
5/5
GoogleA great process from start to finish. Extremely hard working to get the deal done and I can only highly recommend. Always kept me up to date and very helpful and supportive throughout. They know the area extremely well so would say the first and best choice for selling or buying.PositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe rented a property in Chiswick through Thorgills and the service was quick, friendly, and efficient. We dealt with a lovely lady called Amy who was a pleasure to work with.PositiveProfessionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleI rent a flat and the property is managed by Thorgills, I have reported a stain on the bathroom ceilings and the property manager Kat responded very quickly and professionally. I am very pleased with the approach. BarbaraPositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleKat Felton has been so fantastic in assisting me with the issue on my rental house. Excellent service by the Property Management department in handling problems and immediate response I have received.PositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThorgills have done a great job letting and managing our property for us. In particular, Haffeeza Rasheed is a star. On the ball and sorting out issues promptly and efficiently. Highly recommendPositiveResponsiveness, Quality, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleMy experience with this company was excellent, I am really happy with the service I received. I wanted to give an especial acknowledgement to Haffeeza Rasheed who always gave me an excellent support and kept me informed from the start to finish about all the important matters. She is quite professional, diligent and responsive person, and went above and beyond of what was required. Once again Haffeeza, many thanks for your extraordinary service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWhen my tenants decided to leave last month I had the pleasure once again to deal with the lettings department at Thorgills in Brentford. I would like to express my gratitude and satisfaction to Alice Madden, Dan Cole and Natasha Clark for their professionalism, kindness and can-do attitude. While all these qualities are appreciated at any time, they become even more crucial during a pandemic and a lockdown.PositiveResponsiveness, Quality, Professionalism
1/5
Google4 Months later I am still waiting for deposit to be returned. They simply say that the landlord is not responding to their mails. This is a managed unit and based on this fact you get ZERO stars from me. I will never rent with Thorgills again. Updated. Further to the delays they use the lowest rated deposit protection company. Dps should be closed down by regulators. I had now been 6 months since I moved and still no deposit.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleThorgills have been managing our flat for over 1 year. Haffeeza Rasheed at Thorgills has been highly responsive, a problem solver and a pleasure to work with. She is courteous and quick to address any issue. I highly recommend Haffeeza and the property management team at Thorgills.PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThey were very helpful during the search and later with the documentation. As a non-British tenant, I felt thoroughly informed and taken care of at every step. Specially grateful to Ms. Clark, who gave me confidence during the process and provided every bit of advise and guidance I could need.PositiveProfessionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleHaffeeza has been our property manager for the last 2 months and, from the start, she has been responsive and happy to assist with any questions we have had since moving into our flat (even the most ridiculous questions). She has always answered emails in a timely manner and provided the best assistance possible. Thank you Haffeeza for making this process so much easier!PositiveResponsiveness, Quality, Professionalism, Value
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleChristine and the whole team at Thorgills have been amazing! Always in communication, keeping us up to date with the process and pushing on our behalf. Having been through this process a few times, I can safely say they have been a breath of fresh air and couldn’t recommend them any more!PositiveResponsiveness, Quality, Professionalism, Value
Dear Sinead Murtagh, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have lived in a shared Thorgills property for over a year. We had some problems to start with, and some surrounding a problem housemate, the majority of this was out of Thorgills control. Thorgills were always quick to help us out and sort any problems that we had. In particular, Andre Ribeiro and Haffeeza Rasheed were always very helpful. I would recommend Thorgills to someone looking to rent a property in west London.PositiveResponsiveness, Professionalism
1/5
GoogleI am a 51 year male and over many years I has rented several properties in three different countries. I have always had a wonderful relationship with my landlords and/or agents. In 2019 I rented a property that was managed by Thorgills Brentford. In 2020 I became unemployed due to Covid-19 lockdown. I started having rent arrears so had to give notice on my property and place everything in storage. Before my move out date I had to go away to care for someone who had recently come out of ICU and needed a carer in isolation. Thorgills were aware I was away so entered my property without informing me and handled my personal belongings. They were not aware I had CCTV recording them in my property. After I vacated the house the landlord contacted me to thank me for looking after his property. He said that the rent arrears were covered by his insurance. I was to contact the insurance company to discuss repayment of my arrears. The landlord also said he had contacted Thorgills and instructed them to release the deposit back to me. Subsequently the insurance company has refused to discuss a payment plan from me for the arrears. They insist my deposit be handed over to them. Thorgills have chosen to bloke the refund of the deposit to me. They said I have to hand it over to the insurance company. This is against the instructions of their client, the landlord.NegativeProfessionalism
5/5
GoogleMy main point of contact at Thorgills has been Hafeeza and she had been brilliant. She always responds to my emails quickly and resolves my queries in a quick and efficient manner. She's always polite and professional. A great member of the team!PositiveResponsiveness, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleThorgills have beautifully handled every aspect of managing the first letting of my property. All of the staff and especially Amy Love kept in regular contact and quickly took care of every one of my requests. I hope they remain my letting agent for many years to come.PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 717 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Anastasia wrote: "Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ..."
