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Thorgills reviews in Brentford, Chiswick, Ealing and 2 more

4.6

★★★★★ Excellent

1,092 reviews across 5 offices and 3 platforms

www.thorgills.com

Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,092 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.5 / 5

742

Reviews on Google

All 5 offices

View Agents logo

4.8 / 5

345

Reviews on View Agents

All 5 offices

Trustpilot logo

5

Reviews on Trustpilot

All 5 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Thorgills's five offices, most reviewed first. Each has its own page.

Latest reviews from every Thorgills office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Haffeeza has been very much the person you want handling your interest in one’s absence . She has secured the best options for my choices and have always been ready to go the extra distance to secure my interest and preserve the integrity of Thorgills. Thorgills has a welcoming and professional staff and I am most happy that I made the decision to associate my self with this Company . Thanks again RahinPositiveResponsiveness, Quality, Professionalism, Value

Rahin · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Very thorough job. Very professional and on the ball at all times. My sale was lengthly as I struggled to find anywhere but they managed the whole process and my buyer extremely well. Super stressful time to make the stamp duty but their attention to detail ensured we all knew what was happening in the chain every step of the way. i would go as far to say that in terms of moving things along, they had their finger on the pulse. Great in terms of market advice and quick response in handling queries. Thanks to the team across the board, from attending viewings, to helping me understand the house buying process (has been 25 years) to keeping on top of things.PositiveResponsiveness, Professionalism

Angelina · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Angelina Thompson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

So, where to start from? From the first call we made to Thorgills Brentford after we spot our potential Home, the agents took it from there swiftly and professionally. We were impressed with how our queries were dealt with, viewing arrangements, and case handling afterwards. No phone call was unreturned, no email was ignored. We were warmly looked after till the moment we got our first home keys. Special thanks go to Christine who followed up with us from A to Z, liaising extensively with all parties to secure a smooth purchase process. And we also thanks Alice, Laura and Mat, whose help and energy added a lot to us. Thank You Thorgills Brentford! Can’t recommend you enough!PositiveResponsiveness, Quality, Professionalism

Basheer · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Basheer Al-zaidi, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Have used Thorgills for a few years now and through numerous repair jobs and tenancy renewals with my property, my property manager Haffeeza has done an amazing job keeping on top of things and responding to my requests. Especially as I’m overseas and this can be challenging at the best of times. Would definitely recommend. Thanks guysPositiveResponsiveness, Professionalism

Shiraz · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Alice and her team provided a fantastic service throughout the process. Alice was always calm, professional and proactive and responded to all of our queries immediately. We strongly recommend Thorgills to anyone who is looking to sell their property and look forward to reconnecting with them in the future.PositiveResponsiveness, Quality, Professionalism, Value

Sunil · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Excellent service. We have just completed the sale of our property using Thorgills Agency. The whole process from the moment of signing contract with them to the day of completion was so smooth and straightforward. Every agent working at Brentford branch we came across, was very polite, helpful and professional. So, we would love to say huge thank you to everyone who was dealing with our case. Amazing job, we really appreciate your service. It would be difficult and risky to mention everyone, simply because we would not like to miss and upset someone, but there are two people we have to say thank you to in particular. Daniel, Managing Director, great negotiator and Christine, our Sales Progressor. Christine was always available to talk to, keeping us updated of our case progress. I like your sense of humor as well Christine :-) Once more, THANK YOU VERY MUCH THORGILLS BRENTFORD TEAM FOR YOUR GREAT JOB. Best wishes. Agnieszka & Robert WPositiveResponsiveness, Quality, Professionalism, Value

Robert · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Robert W, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Since the 1st time I moved to the UK last year and was looking for rental options, I was able to finalize my current place of stay virtually all the way from Dubai with the outstanding help provided by Thorgills. They went out of the way to conduct more than one video calls with me, so that I can really have a hard look at the house. I was able to therefore finalize by sitting miles away. While that was the 1st part, the other chapter was when I moved into the house. This is where Haffeeza went out of the way to help ous family settle into the new house. She was always available and supportive. She was able to solve my queries and provide an appropriate solution to my problems. Personally I very happy with their services and would recommend to others.PositiveResponsiveness, Professionalism

Partha · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Originally engaged Thorgills to sell our house, completed with Gibbs Gillespie excellent professional service. Every member of the team we interacted with performed to a high standard, management, negotiators and office based staff. Stressful experience made easier with their support.PositiveProfessionalism

Owen · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Owen Mcmanus, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have lived in London 7 years and moved five times for various reasons. Thorgills has been head and shoulders above any of the other agents I have used. No hidden fees, helping with all manor of requests, extremely helpful and friendly staff. Special mention to Natasha and Toby whom both have made a very stressful move much much easier. With ever changing requests and multiple viewings of the same property they have been entirely supportive and so helpful. Would massively recommend.PositiveResponsiveness, Quality, Professionalism, Value

Terry · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

I rented with Thorgills for over a year and they were great! Incredibly responsive, understanding and informative. It's a shame that we've now moved but I will always remember them as the best agency I've been with. Andre Ribeiro was my contact at Thorgills and he is absolutely fantastic! Thank you Andre!!!PositiveResponsiveness, Quality, Professionalism, Value

Anita · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Anita Lan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I interviewed five estate agents before deciding which one to go with. Thorgills were by far the most genuine and most caring. Daniel went above and beyond all of my expectations and is just a really nice guy! They brought prospective buyers that were actually interested in my house, not just to get people through the door! And actually the first person they showed it to bought it!! Once the offer was accepted I was put in the very capable hands of Alice (Daniels wife!). Alice was very honest and also very genuine, she didn’t tell me what I wanted to hear but what I needed to hear!! She was on everything and worked extremely hard to get everything in place, even emailing me back and forth at 9pm! I know that the buyer was also very impressed with her and the service that was offered. I can’t speak highly enough of Thorgill’s, definitely not your normal estate agent!! Highly recommended!!!!PositiveProfessionalism

ASHLEY · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

We really appreciate the guidance we have received from the outset with Thorgills - from initiating a search for a place to buy right up until completion on our purchase. Alice was the voice of calm reason when we've felt worried and was incredibly efficient. So reassuring! We would definitely want to work with Thorgills again in the future - although we're hoping to stay put for a little while now!PositiveProfessionalism

Eleanor · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

4/5

Google

In general our experience with Thorgills was positive. It was a rocky start with an agent showing up 20-25 minutes late to a viewing without any warning (sorry can't remember name), which is the reason for not giving 5 stars, but when dealing with Matt & Natasha the experience was much better. Can't fault how responsive they were, we were kept up to date with progress of our application and they both responded to any emails & queries very quickly. They were also great in getting us round the property in short notice and helping fight our corner in the offer process. A few errors in the documentation which required correction was probably the only minor fault I could find, if I was being particularly picky, otherwise very happy with our experience and importantly with the property we ended up with.PositiveResponsiveness

Stephen · 21 June 2022 · Thorgills Brentford

Agent replied · 20 June 2024

Dear Stephen Woodford, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Special thanks to Amy and Sara. They are professional and efficient. I do recommend to anyone who looking for property.

Thom · 25 March 2022 · Thorgills Brentford

Agent replied · 24 March 2024

Dear Thomas F-t Ho, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Alice has dealt with my sale for the past 6 months. She responds within 24 hours of my emails and has really helped soothe out the bumps I have encountered with my purchase. I am very grateful for her support and constant chasing of solicitors to ensure deadlines were met. Thank you to Thorgills.PositiveResponsiveness, Professionalism

Rachel · 9 January 2022 · Thorgills Brentford

Agent replied

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Really great with our recent purchase, Christine was really proactive and helpful and made sure everything went smoothly

Stephen · 22 September 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Dear Stephen Hampson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My husband and I have recently moved out so are not with Thorgills anymore. However, we still think about how great Thorgills was, mainly because of Haffeeza who was our property manager more than a year. She responded to us promptly and tried her best to solve our problems until very the end of our tenancy. Also, she always kept us up to date so that we knew what's happening and made every process smooth by doing things so professionally. We sincerely appreciate everything she has done for us. It's still such a shame that we had to leave Thorgills but their service was really the best...!!!

Hyung · 30 August 2021 · Thorgills Brentford

Agent replied

Dear Hyung Chul Lee, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would say is the top agency in the UK. 10/10

Brovo · 27 August 2021 · Thorgills Brentford

5/5

Google

Absolutely amazing and attentive. Thorgills and especially Natasha Clark are amazing. High recommended!!!

Laura · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

We completed our flat purchase yesterday & Alice and the team helped to guide us through every step of the process! Thank you

Anita · 27 August 2021 · Thorgills Brentford

Agent replied

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Would like to say thank you to Natasha and Hafeeza! Very helpful, professional, nothing is too much for them! Any issues, questions or requests were dealt with so quick, always willing to help! Thank you so much!

Mia · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Happy with the service that Thorgills provides. Got to call out Haffeeza in particular, she's always super helpful and proactive, when she's on the case I know it's in good hands. 👍 …

William · 27 August 2021 · Thorgills Brentford

Agent replied

Thank you William for your review, that's great to hear. We're really pleased you enjoyed the service Haffeeza gave you, she's a star. If there's ever anything you need, just let us know. Thanks again.

5/5

Google

"Very very pleased with the service of Thorgills! Kat and Andre are super helpful, totally out of expectation.  We have experienced a few incidents since we moved in, water leaking, boiler issues.  They were so patient and responded very quickly.  The master who came to fix our house's issues (Mirek) was the best in town. Super efficient and professional.   I highly recommend their service !!!!"

Mrs · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

Hafeeza has been superhelpful and professional in her help with us moving out. All the responses have always been fair as well as prompt. At times, she has gone out of her way to help us. Our experience has therefore been very smooth. Thank you!

Zoya · 27 August 2021 · Thorgills Brentford

Agent replied · 27 August 2023

Thank you again for taking the time to let us know how we did. We hope you have a great day!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Thorgills

Which Thorgills office has the most reviews?

Brentford has the most, with 717 reviews rated 4.6 out of 5, followed by Chiswick with 179.

Where are the Thorgills offices?

The five Thorgills offices, by town:

  • Brentford: 44 High Street, Brentford, TW8 0BB
  • Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
  • Ealing: 27 St Marys Road, Ealing, W5 5PR
  • Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
  • Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?

42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."

What do buyers say about Thorgills?

35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."

What do landlords say about Thorgills?

76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."

What do tenants say about Thorgills?

174 reviews from tenants, rated 4.8 out of 5 on average. For example, Anastasia wrote: "Ms. Chantelle Leydon was the most helpful of the team in Hammersmith by helping us to rent the property we found via this agency. She made this process quick ..."

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