Thorgills reviews in Brentford, Chiswick, Ealing and 2 more

★★★★★ 5/5

Google

This feedback is for Haffeeza Rasheed Property Manager. Haffeeza has been managing my properties over the years. She always goes the extra mile to support me with all my queries with prompt responses. Haffeeza keep up the great work and really like your customer centric approach! Best Regards Baljeet

Baljeet · 27 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

We have had a great experience so far with property management services from Gibbs Gillespie (prev Thorgills) provided by our property manager Mr. Louis King. He has always been responsive and proactive in taking actions for any issues that we have faced at our current property that we rented from Thorgills. A big cheers to Louis.

Pankaj · 27 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

We've just sold our house with GG, and in particular, I want to thank Christine (Move Manager) who has been fantastic in making it happen! We've dealt with tough circumstances and she has been relentless in making sure things keep moving whilst always keeping me updated and being helpful in how the process works. Thank you very much for your help!

Chris · 27 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

We've used Thorgills/Gibbs Gillespie for the property management of our house for the last 3 years. During this time we have had the pleasure of working with Haffeeza who has been outstanding in her management of the property ang tenants. Her organistaional skills are second to none, meaning any problems that needed fixing have been completed quickly and professionally. She is a great communicator so we always knew exactly what was going on and even though we live across the Uk we still felt like we were in total control of the property. Without doubt, Haffeeza has made letting our house as effortless as could be possible and we are hugely grateful to het for all her tireless hard work.

Hywel · 27 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

My Wife and I have been with Gibbs Gillespie / Thorgills for over two years now. We have had a very good experience overall. Our property manager, Haffeeza Rasheed, in particular has been brilliant! Highly responsive and very reliable, we have absolutely no complaints. Haffeeza always goes above and beyond for us and we feel much more comfortable in our property for it.

Chase · 27 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

Just wanted to show my appreciation for Louis King, my property manager for over a year now. He has been a great property manager, super responsive and follows through on all concerns raised by my wife and I. Thanks for all your hard work! As for Gibbs, I haven't had much interaction with the agency. Generally, no concerns.

Abdullahi · 27 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

Superb service! Began the process, as a buyer, with Thorgills and completed with Gibbs Gillespie. Must say a huge thank you to Christine Andrews (Move Manager) who was super efficient; she kept in constant contact with the solicitors on both sides and ensured that I understood what was happening, at each stage. Quickly responded to phone calls and emails; whilst actioning any request made. Christine definitely kept the ball rolling! I highly recommend Christine/ Gibbs Gillespie!

C · 27 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

Have moved recently into a property managed by this agency. Very satisfied with their services. We received all the support we needed when going through referencing process. Once moved, we also got a very efficient and prompt property manager - Haffeeza. She handled all our inquiries with lots of patience and professionalism.

Alina · 27 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

I've been a Thorgills customer since 2012 when I first let-out my property. I've always been happy with the service provided by the team in property management. Most recently I have interacted with the Sales and Sales progression team. From a Sales perspective I was highly impressed by the approach to market, the pace at which people were shown the property and how quickly a compelling offer was brought to the table. In fact the team, under Vito Szoma's leadership, were able to bring the initial offer up significantly to match the asking price without even speaking with me! Regrettably the process since then had been anything but smooth due to factors far outside of Thorgill's (now Gibbs Gillespie) control. A special shout-out to Christine Andrews in the Sales Progression team who worked tirelessly on my behalf to ensure everyone was pointing in the same direction. Living overseas meant I had to rely heavily on Christine as my advocate in the process and she did a terrific job of keeping on top of all the moving pieces and keeping me informed. It almost felt like I was Christine's only client, due to how well she communicated with me, even though I know she would have dozens of ongoing transactions. Would recommend Thorgills / Gibbs-Gillespie to anyone in the local Brentford area. Their local knowledge and approach to their customers is unmatched in my experience. Thank you!

Adam · 27 August 2022 · Thorgills Brentford

★★★★★ 1/5

Google

I will never use them again they took 300 plus from me they didn't want to give it back scumbagNegativeQuality, Professionalism, Value

Ot · 24 August 2022 · Thorgills Brentford

★★★★★ 1/5

Google

Was in the process of first time buying with thorgills. The viewings was booked for today and the agent(Ryan)from Brentford branch called me 10 minutes before the viewings and told us that the property is no longer available. I cancelled my work shift today just to view this property and very very disappointed so not being honest and straightforward.NegativeProfessionalism

H · 24 August 2022 · Thorgills Brentford

★★★★★ 4/5

Google

The team at Thorgills did an excellent job of selling our house in challenging conditions. They remained enthusiastic, motivated professional and positive during the whole process from start to finish.PositiveProfessionalism

Mary · 24 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

The whole team at Thorgills have been nothing but amazing for the entire process of buying my first place. Everyone - but especially Christine - has been friendly, responsive, supportive (especially considering the next-level stress that this purchase has endured) and overall just incredible people to keep the process going. I cannot thank them enough and I cannot recommend them enough. Full marks!PositiveResponsiveness, Quality, Professionalism

Gabriel · 24 August 2022 · Thorgills Brentford

★★★★★ 5/5

Google

I have been extremely impressed with the team at Thorgills. Polite, easy to contact and thorough. I’m especially impressed with the team who dealt with the process after a new rental tenant for my property was found. Extremely diligent, thorough and made the whole process simple. I would recommend Thorgills Chiswick to anyone looking to secure new tenants for their property.PositiveResponsiveness, Professionalism

Jo · 24 August 2022 · Thorgills Brentford

★★★★★ 4/5

Google

In my exchandes with Haffeeza i always apprecied her promptitude and good humeur. From Chantal at BrentfordPositiveResponsiveness, Professionalism

Issanaa · 21 June 2022 · Thorgills Brentford

★★★★★ 5/5

Google

Thank u Thorgills for helping through to buy our new flat. Thank you Shoyab and Alice ☺️PositiveResponsiveness, Quality, Value

Madhuri · 21 June 2022 · Thorgills Brentford

★★★★★ 5/5

Google

A lovely company to work with! They were never pushy with us but very responsive and quick to ease any of our worries.PositiveResponsiveness, Professionalism

Charlie · 21 June 2022 · Thorgills Brentford

★★★★★ 5/5

Google

Although they did not end up renting my apartment, they were quick and efficient throughout. Communication was second to none and they will no doubt always dominate the Brentford market.PositiveResponsiveness, Professionalism

Danny · 21 June 2022 · Thorgills Brentford

★★★★★ 5/5

Google

Haffeeza was easy to liaise with, & helped me with any issues or questions I had. She was aware & considerate of my busy work schedule, and made sure that everything was dealt with, no hassle at all.PositiveResponsiveness

Dominic · 21 June 2022 · Thorgills Brentford

★★★★★ 5/5

Google

I want to say a big thank you to Alice Madden from Thorgills for following up so smoothly with all parties during the property purchase process. Alice has been wonderful, always on the case, friendly, proactive and supportive. Thank you Alice!PositiveResponsiveness, Quality, Professionalism, Value

Zofia · 21 June 2022 · Thorgills Brentford

★★★★★ 5/5

Google

We deal with Haffeeza at Thorgills who manages a number of properties at Great west Quarters, Brentford. We can say with great confidence that dealing with Haffeeza is an absolute pleasure as things get done in a professional and in timely manner. What we like most is that she keeps us in the loop at all times. Thank you Haffeeza.PositiveProfessionalism

Mushtak · 21 June 2022 · Thorgills Brentford

★★★★★ 5/5

Google

Haffeeza was fantastic during our dealings with Thorgills. She really went the extra mile to ensure that our requirements were dealt with swiftly without us needing to be at the property. Thanks Haffeeza!PositiveResponsiveness

Simon · 21 June 2022 · Thorgills Brentford

★★★★★ 1/5

Google

Was in the process of first time buying with thorgills. It was an awful first experience. First of all, they flat out lied to us several times. We did our research into the place we were going to buy and found out information from previous estate agents who had listed the property. We posed these questions to thorgills which they would have had the answers to, the responses they gave us were lies, we were quite sceptical from the start which is not what you want from estate agents. Secondly, they did not pass all the information and conditions of our offer to the seller. As standard, our offer was “subject to survey “ and we expressed our concerns regarding specific issues and said that our offer may change subject to survey. I expect that only some of this information was passed onto the seller as once they had accepted our offer, and we had the survey, which confirmed our concerns, we planned to get a quote regarding works necessary to see if our offer needed amending. The sellers were spooked by this and expressed they would not budge with price. At the same time, whilst stringing us along, thorgills actively seeked out other interested parties for offers (despite still being under offer and part of the conditions of our offer was for our property to be taken off the market). Thorgills managed to find another interest/offer, and the seller pulled out and accepted this offer. Thorgills facilitated this. They did not pass on the correct information and they contacted other parties whilst we were in the process of buying and against the conditions of our offer. We lost out on money, paying for a survey for a place that was never going to be in our reach. The sellers knew what issues were there as their previous prospective buyers pulled out for the same reasons. Thorgills fit the stereotype of bad, manipulative, pushy and sneaky estate agents. - response to reply - it is not true that we "did not want to honour the price" we had pledged - we simply said we wanted to get quotes to know how much the works would cost before continuing - this is very reasonable. We were not given the chance to even get a quote - this looks very bad on the sellers part. You asked us if we were going to trying to renegotiate - and we said we couldn't say for sure before getting a quote - you understood this. It was completely unreasonable to expect anyone to stick to an the original offer not knowing the full picture. We do not blame you for the sellers behaviour. However, if you had been transparent from the start, we wouldn't have been put in that position.NegativeProfessionalism

Chelsie · 21 June 2022 · Thorgills Brentford

★★★★★ 5/5

Google

Very happy and pleased with how helpful and responsive our property manager,’’ Haffeeza Rasheed’’, has been to get all sorted for us. She always responds so quickly to my emails and does her best to help and I am very thankful for her kind support and understanding.PositiveResponsiveness

Shahrooz · 21 June 2022 · Thorgills Brentford