Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
GoogleWe moved in here summer ‘22 and house builds are of a pleasingly high standard compared with general new build market and horror stories but it is not all smooth sailing.
Very few snags but does take months to sort them between staff availability and delays in materials which everywhere suffers right now. We gave up on waiting for the second built in wardrobe we ordered from TW. It was over two months before the round plastic finishing seals for toilet waste pipe and door for integrared w/m were sorted but better to be in house and wait. Note that as with all new builds the walls need time to dry so you have to hold off a lot of decorating for first year at least.
Many of us have had to have vinyl and carpet up because the flooring fitters are not paid to prepare floor and are told is signed off but actually are nails or glue lumps etc. Very inconvenient when your furniture is in to tackle this and a process they need to fix.
Most jobs on snag list we did not get calls to book appts for til several weeks in as they were dealing still with houses moved into weeks before us. Exterior issues still not even scheduled in and we have been in 3 months already.
They have a good Site Manager that takes pride in the work of the house builds. Landscaping you cannot say the same from TW - it is on par with most new builds with usual issues of either poor drainage or ridiculous amount of stones and rubble in top soil which is what we got which is not in line with what NHBC standard is. They sent some groundworkers for a few hours but was tip of the iceberg (they never came back to finish it) and then said NHBC had signed off the house so that was it. We have had to pay extra labour time from landscaping companies to get rid of stones as we tackle each piece turning it into a garden. Half of it you need a pickaxe to plant anything as a serrated pointed spade is not enough. Where turf was laid at front there are lots of stones underneath as I discovered where one quarter of the time the aerator could not get in.
The patios are always too small to be properly useable to sit out on in summer. I do wish TW would not be so stingy. The gravel around house is very thin layer and no weed membrane.
Very helpful sales office but as with many things once they have your money is when customer service is less enthralling. Darren the fixer has been very helpful but is hard to get hold of. If there is nobody at home full time or you are working from home can be hard as TW just turn up unscheduled to do things or to schedule things in because there is no contact facilitated between us and the fixer.
Had to fight with TW repeatedly to get frosted window changed to clear. After three months window company turned up today as planned to do it which I was so looking forward to but he was told it was a different window so now must wait again for a joiner. Sigh!
We have bought on Merricks Avenue, Roslin, EH25 9AX - no road name signs are up and not on Google maps so deliveries are difficult - we add directions to second line of address n Sinclair Gardens to first line.
Brilliant location if you appreciate nature and woodland walks. Roslin even more so if you appreciate history. We are over the moon with the house and new location. TW could be better and their top soil definitely. Neighbours and locals in village are wonderful - very welcoming. Great place to live but there is nothing easy about buying a new build and a huge amount to do to turn your box into a home and have places to store your stuff. Having a garage saved our sanity.
You will only get two weeks notice that the house is ready for sure and that means you might need to be living in rented or with friends/family. To be honest we managed to tie up moving out of flat and into house same day but I would not recommend it as was super stressful.
Expect to be tearing your hair out and angry faced at times fighting to get your snags seen to or being fobbed off with ridiculous reasons or told everyone’s is like that (is not), even on this site where the standard is high.
Marta · 26 April 2024 · Taylor Wimpey Bilston (Roslin)
★★★★★ 3/5
GoogleRating only, no written review.
Aunty · 26 April 2024 · Taylor Wimpey Topsham
★★★★★ 5/5
GoogleRating only, no written review.
Robin · 26 April 2024 · Taylor Wimpey Topsham
★★★★★ 5/5
GoogleDelivery
Duncandouglas · 24 April 2024 · Taylor Wimpey Blyth
★★★★★ 5/5
GoogleRating only, no written review.
Craig · 24 April 2024 · Taylor Wimpey Blyth
★★★★★ 5/5
GoogleClean and tidy great for viewing houses.
Pearl · 24 April 2024 · Taylor Wimpey Blyth
★★★★★ 5/5
GoogleRating only, no written review.
Ryszard · 24 April 2024 · Taylor Wimpey Wantage
★★★★★ 5/5
GoogleLiked it. I would love to buy there but the cost of living is putting us off. I'm afraid if they did a part exchange, we will seriously look at it
John · 24 April 2024 · Taylor Wimpey Nuneaton
★★★★★ 1/5
GoogleI moved into a house here in July 2022. The service received from the sales team through to options selection and final move in was absolutely fantastic.
Unfortunately the after sales care is non existent. No interest at all in closing out snags with TW ignoring correspondence or conveniently forgetting that snags have not been completed and closing them off at the TW end so you have to chase again and again and again. Despite escalations and complaints to TW I still have a list of snags that are just not being addressed and I cannot even get an answer from TW. While some snags have been closed out there are often new issues created by the 'repair' that TW then try and ignore or claim that it is 'fit for purpose' - see pictures for fencing that is apparently fit for purpose.
TW will take your money and then forget about you, as has happened with myself and others on this estate. Avoid and spend your hard earned money elsewhere.
Update: having escalated my fencing issues with TW three times now their response is that it is cosmetic only and therefore they won't correct it. Apparently their expectation is for you to spend hundreds of thousands on a new home and live with poor quality workmanship.NegativeProfessionalism
Ashley · 24 April 2024 · Taylor Wimpey Nuneaton
★★★★★ 3/5
GoogleRating only, no written review.
Jammie · 24 April 2024 · Taylor Wimpey Nuneaton
★★★★★ 4/5
GoogleRating only, no written review.
Adam · 24 April 2024 · Taylor Wimpey Nuneaton
★★★★★ 5/5
GoogleI'm the beekeeper of the site
Daniel · 24 April 2024 · Taylor Wimpey Uckfield
★★★★★ 5/5
GoogleNew housing part building site
Collin · 24 April 2024 · Taylor Wimpey Uckfield
★★★★★ 5/5
GoogleA well thought out development. A good selection of plots and house choices.
The site is kept clean and tidy during the build process. Staff on site helpful and customer focused. Ashley is recommended for his honesty and integrity a credit to the company.
Chas · 17 April 2024 · Taylor Wimpey Stevenage
★★★★★ 5/5
GoogleThe best
Costel · 17 April 2024 · Taylor Wimpey Dartford
★★★★★ 1/5
GoogleJed at Boundary Moor Derby is quite a nice honest man however her majesty Tiana tends to lie and be underhanded towards potential clients promising plots to potential clients very craftily and most unprofessional
Perhaps some extra training from her peers is required to improve the client experience
Perhaps Jed who has more customer liaison skills would be better as the senior salesperson rather than Tiana
Katie · 17 April 2024 · Taylor Wimpey Derby
★★★★★ 1/5
GooglePost-purchase customer care has been abysmal - with complete unresponsiveness with regard to severe and potentially structural issues. Still not getting anywhere with the customer service teams almost 1 year after purchase.
Cameron · 17 April 2024 · Taylor Wimpey Chelmsford
★★★★★ 5/5
GoogleFirst class experience buying a home here. The site and sales team together deliver a flawless service. Highly recommended.
Pat · 16 April 2024 · Taylor Wimpey Uttoxeter
★★★★★ 1/5
GoogleThe worst after care I have ever received, waited 6 months for a window sill to be touched up. When pointing out the excessive snags in my property the customer relations manager Lyndsay Throwers response was that I’m fussy. Avoid this development and avoid disappointment.
Jack · 16 April 2024 · Taylor Wimpey Newcastle Upon Tyne
★★★★★ 1/5
GoogleWater leaking through the ceiling into electricals and triggered smoke alarms
Praveen · 16 April 2024 · Taylor Wimpey Warrington
★★★★★ 1/5
GoogleRating only, no written review.
Kieron · 16 April 2024 · Taylor Wimpey Golborne
★★★★★ 5/5
GoogleLovely development. Helpful sales manager.
Wojciech · 16 April 2024 · Taylor Wimpey Golborne
★★★★★ 1/5
GoogleViewing appointment cancelled with 10 minutes notice. We had driven 75 miles for this. No reason given. Very poor.
Peter · 16 April 2024 · Taylor Wimpey Codicote (Heath Lane)
★★★★★ 5/5
GoogleMy children bought a 3-bedroom house, where they received excellent service and support throughout their purchase. The property has a good finish. They provided all the necessary support to ensure everything was in order, offering cordiality whenever requested. They are certainly sought after by many clients, given their excellent reputation in the market.
Liza · 16 April 2024 · Taylor Wimpey Ely
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
