Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMy experience with them was great. Their Cathays office representative, Mercedes was very punctual for the viewing and really hands on with the necessary information. She was approachable and listens actively. She made the whole experience commendable.
Romeo · 20 November 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Romeo Oluwafemi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMoginie James have provided us with a simple, professional, friendly, cost-effective lettings service for the best part of a decade.
From finding suitable tenants to taking all the hassle out of sorting contacts, deposits, inventories, maintenances issues during and between tenancies.
All the staff in every office are knowledgeable and helpful resolving any quieries or issues either over the phone or via email.
We wouldn't dream of using any other lettings agent and would recommend the fully managed service for true peace of mind that your property is in safe hands!
Josey & Pablo
Cardiff - Roath & Pontcanna properties.
Josey · 20 November 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Josey Evans
We greatly appreciate your 5-star review and the time you took to share your experience with Josey and Pablo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a wonderful experience with Moginie James.
Bradley was super helpful when I called to show my interest in a property.
Albina · 20 November 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Albina Badzova
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleElli was extremely helpful to me from the beginning till move in. Thank you. 100%recommended
Mahmut · 20 November 2025 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleVery impressed with the staff, James, Zoe and Elli, all very professional and helpful, especially when we had a few teething problems initially, but all sorted, thankyou
Julie · 20 November 2025 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleVery prompt, efficient, professional service provided by Zoe and the team at Cyncoed. They made clear the application process for rental and communicated effectively throughout the process, being quick to answer any queries.
Kiera · 20 November 2025 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleSafiyah was fantastic to deal with. She is friendly, professional, and very approachable both over the phone and in person. She made the whole process really easy and was a pleasure to meet. Highly recommend!
Madhuri · 13 November 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 13 April 2026
Dear Madhuri Sugand
We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSafiyah was really helpful and I would definitely recommend her.
Sophia · 13 November 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 13 April 2026
Dear Sophia Kier-Byfield
We greatly appreciate your 5-star review and the time you took to share your experience with Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to thank Safiyah for showing us around our soon to be new home. She was very pleasant and helpful and I could not have asked for a better viewing. Really appreciated your professionalism. Thank you x
Sharon · 13 November 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 13 April 2026
Dear Sharon Sullings
We greatly appreciate your 5-star review and the time you took to share your experience with Safiya. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSafiyah was great showing me around on a viewing, very helpful and answered any questions I had. Would definitely recommend!
J · 13 November 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 13 April 2026
Dear Jasmin Afshar
We greatly appreciate your 5-star review for Safiyah and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSafiyah Evans-Aziz was professional and helpful throughout the rental process as our Lettings Consultant. A big thank you to her for everything!
Dan · 13 November 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 13 April 2026
Dear Dan
We greatly appreciate your 5-star review for Safiyah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSmooth and easy process when arranging a let with Safiyah - had suitable paperwork arranged within 24 hours of our viewing, and clear communication along the way!
Jordan · 31 October 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 30 December 2025
Dear Jordan Dennison
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI approached this agency to find a room, and from the very first conversation, Bradley struck the right balance of professionalism and friendliness, making our interactions easy and comfortable. He consistently followed up on time and patiently answered all my queries, which made the process straightforward and reassuring. Even when I decided not to go ahead with the first property due to distance issues, he immediately narrowed down the options to help me find the most suitable home. Thank you, Bradley, for your friendly and professional support throughout.
Rinu · 20 October 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Rinu Mary George
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMoginie James letting &este agency are fantastic they help me out to get a new place / home to stay. Bradley did the maximum with professional service and am thankful for that.
Mega · 20 October 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Mega Teamclean Services Ltd, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI recently had a problem with the lighting, but it was resolved quickly. The communication was excellent, and everything is now working perfectly. Special thanks to Mollie for her help and for making the whole process so easy, I really appreciate it!
Andreas · 20 October 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Andreas Giorgallis
We greatly appreciate your 5-star review and the time you took to share your experience with Mollie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI needed advice about how to prepare a property for the market and had the pleasure of meeting with Graham. He was professional, incredibly helpful and encouraging. He clearly knows the industry, the area and the market. I could not have asked for better guidance. He is the reason that I will be using Moginie James Roath to handle the sale. Thank you Graham.
Peter · 20 October 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Peter Knight
We greatly appreciate your 5-star review and the time you took to share your experience with Graham. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a great experience with Moginie James. Mercedes was friendly, helpful, and always quick to respond. Even when I decided not to go ahead with the first property, she remained supportive and helped arrange a second viewing for a bigger house. Thank you for making the whole process smooth and easy.
Abdulrahman · 20 October 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Abdulrahman Elkashef
We greatly appreciate your 5-star review and the time you took to share your experience with Mercedes. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBradley was excellent, very professional, friendly, and helpful throughout the viewing process. He explained everything clearly and made the experience easy. Highly recommend!
Madhuri · 20 October 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Madhuri Sugand
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBradley was fantastic. Arranged a viewing of a suitable property for me within 24 hours.
All staff I dealt with at the branch were very professional.
Mrs · 20 October 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Mrs Edge
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe whole team is informative and professional. Great service. Proper follow up with the clients. On time feedbacks. Great team work. Very helpful and kind. Good luck.
Siddharth · 20 October 2025 · Moginie James Estate Agents Roath
Agent replied · 20 March 2026
Dear Siddharth Rajaasokan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI would like to express my sincere appreciation for the excellent service provided by Mogine James. From the very beginning, Mogine has been exceptionally professional, approachable, and efficient.communicates clearly, responds promptly to any queries, and always ensures that any issues are resolved quickly and smoothly.
Her friendly and supportive attitude makes the whole letting process stress-free and pleasant. It’s truly reassuring to work with someone who genuinely cares about tenants’ comfort and satisfaction.
Thank you, Mogine, for your outstanding assistance and dedication, you are a credit to your agency and an absolute pleasure to work with. Specially thankful to Miss:Elli. For the great support.
ANOOP · 20 October 2025 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleFirst of all, we would like to express our sincere gratitude to Moginie James pontcanna branch for helping us buy our home through such a smooth process. We were fed up with some high street estate agents. One of our previous attempts fell through even after a memorandum of sale was issued, and we had already started searches. It collapsed at the last moment, and we only found out then. I won’t mention names, but we experienced poor communication and a lack of clarity.
Once we approached Moginie James, especially the Pontcanna branch manager Mr Neil Jones and assistant manager Mr Aaron sullivan , we immediately felt their straightforward approach and prompt action. We started the process on 09/05/2025 and completed on 07/07/2025.
They also assigned us a move manager, Michelle Lloyd, and the experience was amazing. Whenever any issues came up, they helped resolve them quickly and kept in regular contact with both the seller and us. This helped avoid any miscommunication and sped up the whole process.
My wife and I are so happy with the entire sales process through the Moginie James team, especially Neil, Aron, and Michelle. I’m sure we wouldn’t have been able to complete everything within this time frame without their help and guidance.
Viswajith · 17 October 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 11 October 2026
Dear Viswajith Gangadharan Nair, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleGreat communication
Really happy with the service I got from Moginie James Pontcanna. I had a fantastic experience working with my lettings consultant, Safiyah Evans Aziz, during my recent property search. From the very beginning, they were professional, quick to respond, and genuinely committed.
I’m very grateful for their help and would absolutely recommend Safiyah and the team to anyone looking to rent.
Mervick · 17 October 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 11 October 2026
Dear Mervick Salamat
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLandlord Review- I let out my flat with Monginie James in Pontcanna and I was very happy with the service and management. Jessica and Seirian in lettings were particularly amazing. Both these ladies are very experienced and helpful, with a wealth of knowledge that gave me the peace of mind and confidence to go ahead with letting out my home on two separate tenancies. I was extremely impressed with how they conduced the viewings and found perfect tenants every time. I would very happily use this agent again.
Liz · 17 October 2025 · Moginie James Estate Agents Pontcanna
Agent replied · 19 June 2024
Dear Liz Pearce
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
