5/5
GoogleRating only, no written review.
Agent replied
Thank you Daniel!
Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more
★★★★★
1,565 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers114 reviews
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
Buyers89 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
Landlords73 reviews
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
Tenants91 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Our offices
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
- Moginie James Estate Agents Roath92 Albany Road, CF24 3RS638 reviews · 471 on Google (4.5)15 in the last 90 days
- Moginie James Estate Agents Pontcanna12 Sneyd Street, CF11 9DL498 reviews · 338 on Google (4.7)7 in the last 90 days
- Moginie James Estate Agents Cyncoed293 Cyncoed Road, CF23 6PA415 reviews · 310 on Google (4.7)5 in the last 90 days
- Moginie James Estate Agents Beck CourtUnit 3, Thorens House, CF23 8RP126 reviews · 6 on Google (4.3)0 in the last 90 days
- Moginie James Estate Agents Cathays51 Cathays Terrace, CF24 4HS40 reviews · 3 on Google (2.7)0 in the last 90 days
Latest reviews from every Moginie James Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery helpful and professional
1/5
GoogleVery bad esperience we rented house and after 6 months was mould every where and when we left the house the didn t give back our bond for the mould
5/5
GoogleGreat service. Karen kept us update at each step.
5/5
GoogleMoginie James have managed property for me now for a number of years, during which time I have had a really good service, both for lettings and maintenance. The team are professional and reliable.
5/5
GoogleVery attentive, proactive, professional and friendly service!
5/5
GoogleWe had big issues with the Vendor attitude but Moginie J. helped us greatly and did sve us litterally from hell. Arigato!
5/5
GoogleBrilliant service from Karen and the team at Moginie James. Always felt like they were listening and it’s made the testing process of moving very simple.
5/5
GoogleJust want to say a big thank you to Karen, Aaron, Gemma and the team for selling our home, from the first introduction through to the offer and sale you have been professional and offered a 1st class service. Many thanks !!
5/5
GoogleThank you. The service was excellent. We were pleased with the valuation the presentation and the eventual offers received.
5/5
GoogleExcellent service from Karon and the team, found our first home after seeing a selection of different properties, even used the mortgage advisor (Robert) who was very helpful.. Would definitely recommend.
Agent replied
Thank you so much for your kind review Luke. Karen and Rob will be absolutely delighted!
5/5
GoogleExcellent service from all the staff .I would highy recomand using this company .
5/5
GoogleDelighted. Set realistic expectations, flexible, secured tenant within a week. Great customer service
5/5
GoogleHelen Nash was great ! She was very helpful and nice. Upto now im having no problems with the agency, they are proffessional.
5/5
GoogleHad been using an estate agent who had managed 3 viewings in 3 months, Switched to Moginie James and they managed 3 in the first week, had an offer within 3 weeks. Very good service and very professional. Have to add some more here. As time is progressing with the house sale they touch base at least once a week with any updates or if anything is due to happen, makes one feel a proper valued part of the selling process. Can't recommend them enough!
5/5
GoogleI'm very impressed with Aaron and his team, they are friendly and professional. At every point I'm kept informed and feel fully supported during my sale. I would definitely recommend them.
5/5
GoogleWe put our house on the market with MJ who were fantastic throughout the whole process of the house going on. Professional, not intrusive and listened to what we wanted and gave honest advice. If we put our house on the market again, we'll go straight to MJ.
5/5
GoogleMy partner and I were very nicely attended by Moginie James throughout the whole process of renting the lovely house we now live in. Helen was fantastic and really helpful every time we needed to sort things out. Definitely recommended!
Agent replied
Hi Pablo, Thank you for your lovely review! We take great pride in our customer service levels, so to see you thought so highly of our team in Cyncoed makes us very happy! We hope you are enjoying the new home, you know where to find us if you need anything at all. All the best, The Moginie James Team.
5/5
GoogleA professional service from all the team from start to finish. I would highly recommend them to anyone thinking of selling their house.
5/5
GoogleKaren was incredibly helpful at Moginie James. Multiple phone calls, questions and emails all answered quickly and without fuss. It made the experience of dealing with Moginie James a stress free one. Thank you Karen!
5/5
GoogleOne of the best viewings I have ever experienced. James' enthusiasm and professionalism was exceptional and really guided me to make a decision to rent with Moginie James. The aftercare was excellent with Rebecca and I couldn't have asked for a better service. I won't hesitate to come back to James when I am in the market for a new rental property.
5/5
GoogleRented a house in Cyncoed from MJ, after looking around for over a week with little success. Moved in within 2 days of signing a contract. Also, any issues the maintenance dept came within 24 hours to resolve the issue. 5* service & would use again without a doubt! BR
5/5
GoogleSold our house with Moginie James - first viewing as well! They were brilliant. Communication was great and everything went smoothly. Highly recommend them.
Agent replied
Thank you for your recommendation, Becky! We were so happy that we were able to achieve success for you so quickly. Thank you for choosing us to represent you, you were a true delight! All the best, the Moginie James team.
5/5
GoogleFriendly, efficient, knowledgeable, helpful and professional. Highly recommend top class estate agents.
Agent replied
Thank you Lucy, what kind words! We are so pleased that you thought so highly of the service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Moginie James Estate Agents and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2022, 2020.
EA Masters by year, 2022 to 2020
2022 3 Gold across three branches EA Masters 2022 winners
- Branch Gold Award (3)EA Masters 2022
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- Wales Lettings
Source: EA Masters winners lists, as published, linked by year.
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Questions about Moginie James Estate Agents
Which Moginie James Estate Agents office has the most reviews?
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.
Where are the Moginie James Estate Agents offices?
The five Moginie James Estate Agents offices, by town:
- Beck Court: Unit 3, Thorens House, Beck Court, Cardiff Gate, CF23 8RP
- Cathays: 51 Cathays Terrace, Cardiff, CF24 4HS
- Cyncoed: 293 Cyncoed Road, Wales, CF23 6PA
- Pontcanna: 12 Sneyd Street, Pontcanna, Cardiff, CF11 9DL
- Roath: 92 Albany Road, Roath, Cardiff, CF24 3RS
What do sellers say about Moginie James Estate Agents?
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
What do buyers say about Moginie James Estate Agents?
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents?
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
What do tenants say about Moginie James Estate Agents?
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Has Moginie James Estate Agents won any awards?
Yes. At EA Masters 2022 its branches won 3 Gold awards. The group and its branches have also won 1 other industry award since 2020.
