Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
1,565 reviews across 5 offices and 3 platforms
Moginie James Estate Agents has five offices, in Roath, Pontcanna, Cyncoed, Beck Court and Cathays (Cardiff, Wales and Cardiff Gate). Together they have 1,565 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ...Read all 114 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 89 from buyers
We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ...Read all 73 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 91 from tenants
Moginie James Estate Agents's five offices, most reviewed first. Each has its own page.
Moginie James Estate Agents and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2022, 2020.
2022 3 Gold across three branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a very pleasant phone call with Ellie May this morning. Looking for some advice on whether to continue selling my property or to test the rental market. As this is all new to me, Ellie took the time to explain to me what the process would be and any costs involved whilst also being very polite and friendly. Very positive experience.
5/5
GoogleDylan was extremely helpful. Quick to reply to questions, phoning or emailing promptly, and explained any processes to us clearly. Would definitely recommend!
Dear Carina Retter Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs everyone knows moving can be extremely stressful and confusing, however with Elli, I couldn’t have asked for a better person to help transition into finding and getting our new property! Elli was extremely helpful, kept us informed through all the stages and just made the whole situation one easy journey. I’m extremely grateful for all her help and support and will definitely be turning to Elli when I’m in need of moving again! Thank you! 😊
5/5
GoogleThe quickest and easiest experience me and my partner have had since we started searching for a flat a couple of months ago. We viewed, and got, a lovely little flat in all within a few hours with Moginie James. Dylan Burberry was really informative and friendly and the communication has been great. Thoroughly recommend.
Dear Skye Sibthorpe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful and reliable company. Always friendly staff, especially Dylan Burberry from the first time we met, he was very helpful, he found a perfect house for us in 2 days. Excellent job, thanks a lot, happy to stay with this company 😉 …
Dear Hajnalka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDylan has been fab to work with! The process has been smooth, efficient, professional and he's been super approachable on all questions we've had. Highly recommend!
Dear Caitlin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs a young student from Germany, it was not easy to find an apartment. Moginie James helped me very reliably and professionally so that in the end it was easier than I thought. I would definitely recommend Moginie James.
Dear Totøro Xy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRecently rented through Morginie James and it's been a very positive experience. We were able to walk in to the Roath branch, immediately view a property and secure it by the end of the day! Our lettings consultant Dylan Burberry was very helpful in taking us to view a lovely property right away, answering our questions promptly, and helping us get our offer accepted!
Dear Eleonora Parrag Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently rented a property through Moginie James, and I must say that my experience was absolutely delightful. Dylan Burberry ( the letting consultant) was extremely kind and polite throughout the entire process. He demonstrated exceptional professionalism by introducing me to a wide range of properties that met my requirements and went above and beyond to help me find the perfect home for me and my pet. As a pet owner, finding a pet-friendly property can be quite a challenge, but the agent's expertise and dedication made the process much easier for me. I am incredibly grateful for his help, without which I would have been at a loss in my search for a new home. Overall, I cannot recommend this letting agency enough. The customer service was outstanding, and I would recommend them to anyone looking to rent in Cardiff.
Dear Alex Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt was a great Experience , Very Helpful , answering all my questions and I was so worried , but I was guided and helped by you , Special thanks to Ellie Mai Collins , She was amazing , very supportive .
5/5
GoogleI viewed with the cyncoed office and team ..wonderful service so pleasant and efficient without making you feel stressed or under pressure to compete against each other .
Dear Susan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAlways helpful very good experience would recommend them thanks
Dear Sandra Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust wanted to extend my thanks to Michelle, Neil and the whole Moginie James team for getting this done. I really appreciate your patience and dedication to making sure everything went as smoothly as it could have.
Dear Luke Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSold first viewing in 4 days. Excellant professional and friendly 5 star service. Chris does excellent photos and Claire has fantastic sales person skills. Thank you guys.
Dear Maria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI viewed with the cyncoed office and team ..wonderful service so pleasant and efficient without making you feel stressed or under pressure to compete against each other .
Dear Susan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMyself and my boyfriend (both tenants) looked after our 2 bedroom flat as if it were our own - it was left in immaculate condition. The landlord wanted to charge us £380 for cleaning and decorating (£35 of this was for replacing the bath seal, which was mouldy before we moved in!). I understand that this is the landlord and not Moginie James but the communication from them has been shocking since day one. They were quick to communicate over payments (we owed £1.80 on our No Deposit Option) and they hounded us for that. But when you need to discuss things like this with them they were difficult to get a hold of. Chantelle Bailey was our property manager and we didn't manage to speak to her once! We lived there for 12 months. Every time I tried to call her there was always a silly excuse - one time it was 'her bus was late, she will call you later'. She would never call me back. She would always be too busy to speak to me, always promising to call me back and never did. Never responded to any of my emails in regard to the property. At one point I questioned whether she still worked there! I would like to say that Jessica was lovely, took the time to speak to me on the phone when I was in tears over the landlord's end of tenancy fees. She redeemed Moginie James at the last moment as she gave me an ounce of hope for us to reduce the fee. We managed to reduce the fee to £280. As much as this was a good thing, this was still far too much. The flat was immaculate, in a better condition after we had left than before we had moved in. And in a cost of living crisis, you'd think there would be some sympathy for tenants. We paid £975 exc. bills for a 2 bedroom flat in Roath. We never missed a payment even though my partner has been out of work on sick. There was no understanding from them whatsoever, just wanted money. I understand that Moginie James were the middle man between tenant and landlord but it's absolutely broken my heart at what we have been through. We have had to pay this fee just because we know we aren't going to win the adjudication. The landlord has taken pictures of tiny parts of the carpet and skirting boards. Absolutely trivial and pathetic - but we can't fight that as my photos aren't to that scale. I feel like Moginie James could have and should have provided a much better customer service for tenants as I didn't even get a chance to voice my opinion. I couldn't talk to Chantelle about my options, I just felt bullied by the landlord and I couldn't do anything about it. I would like to point out that I have rented multiple times in the past and this is the first time I have ever had any dispute over my deposit and/or my standard at end of tenancy. Also, one thing I would advise any new tenant is do not go for the NDO (No Deposit Option). We were pushed into doing it as we were sold the idea of it being a good thing. YOU WILL NEVER SEE THAT MONEY AGAIN!!! But at least you get some offers on random stuff now and again! - not worth it.
Dear Lucy Gray, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
1/5
GoogleI had a terrible and stressful time dealing with Moginie James. I was a tenant for a year in a property that they managed, and during that time they: Pressured me MULTIPLE TIMES to get me to buy overpriced home insurance from an associated provider. Didn't send me an inventory upon occupancy. Did not respond to or acknowledge my complaint about the (poor) state of the property. Would not deal with a rat issue. It eventually only got dealt with because one property managers offered to buy one of their maintenance workers a pint to remove the decomposing rat from my kitchen??? Seemingly lost the spare key to my property, requiring me to be present for all property visits and maintenance visits. Insisted they were allowed to increase my rent above the 5% outlined in my contract. Passed me around from property manager to property manager without any explanation or clarity as to who I should contact. Hadn't responded to me about my rent negotiations despite my contract ending in less than 10 days. Wouldn't provide the landlord reference for my new property in a timely manner, despite the time-sensitive nature being predominantly their fault (due to aforementioned lack of communication about negotiations). When I chased them on this issue, I was disregarded, and was forced to get my new estate agency to chase them for a reference. They eventually completed the landlord reference the day before I needed to move out, thus making my new estate agency work incredibly hard that day to ensure all aspects (guarantor documents/security deposit/inventory/tenancy agreement) were sorted by the next day. Tried to blame me for damages "not in line with the original inventory" (the original inventory that I had never seen?). I received no response when I sent evidence that I was not responsible for these faults, despite asking multiple times for them to acknowledge this. When I phoned to chase it I was disregarded and told a property manager would deal with it. I was then forced to raise a dispute with the Tenancy Deposit Scheme as it was 8 weeks since leaving the property and there was no sign of my deposit. Less than 24 hours later they agreed to release the full amount (even though it took them ANOTHER 2 weeks to do that). I think 90% of the problems I had with Moginie James was due to a bad, unresponsive landlord. However, their communication was incredibly poor. How hard would it have been for Moginie James to send an email that says "we've forwarded this onto the landlord and will get back to you once they reply"? I will be avoiding Moginie James for the rest of my time in Cardiff. I now am with a different estate agency and it's unbelievable what a difference a competent estate agency can make.
Dear Hannah Baird, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHelpful and professionals team. Thank you
5/5
GoogleThe Moginie James team was very helpful, so much thanks to everyone specially Ellie.
5/5
GoogleHad a viewing with Elli-Mai, she was so polite and friendly - answered any questions I had. (Lots as a first time renter). Would definitely recommend Moginie James. Especially the Cynoced Branch and Elli-Mai.
5/5
GoogleWe had a great customer service, swift response and helpful staff in getting our first home in Cardiff.All thanks to Elli Mai Collins, thank you for being sensitive, understanding and empathetic.I also want to appreciate Cat Deeley for going extra miles on our getting the property.
5/5
GoogleElli was massively helpful. Submitted our application on Friday, got offered the house on Saturday, picked up the keys less than a month later having passed through all the check without any issues. 5*s well deserved :)
5/5
GoogleEli from Moginie James was super helpful and friendly! She talked us through the whole process as was always quick to respond. It was the easiest experience I've ever had with renting a new property and we're very happy with the place we got 😊 …
5/5
GoogleMy family and I have been looking for a house for ages when Moginie James found us a house that is very much suitable for us in the same area that we lived in previously so we won’t have to move away further than necessary. The service was amazing, all calls were respectable and compassionate. They had some of the nicest staff members of any agency especially Elle-may and Katt and Karolina. Would definitely recommend!!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Roath has the most, with 638 reviews rated 4.6 out of 5, followed by Pontcanna with 498.
The five Moginie James Estate Agents offices, by town:
114 reviews from sellers, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
89 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
73 reviews from landlords, rated 5.0 out of 5 on average. For example, Chloe wrote: "We found using Sarah and Moginie James absolutely amazing for helping us to rent our house out. I could not have asked for better support from the start to the ..."
91 reviews from tenants, rated 4.8 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Yes. At EA Masters 2022 its branches won 3 Gold awards. The group and its branches have also won 1 other industry award since 2020.
