5/5
GoogleEasy Set up. Sam S was extremely helpful and quick to answer any questions I had
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)40 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)31 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)33 in the last 90 days
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleNauriane was very accommodating and helpful, and setup was easy and swift.
5/5
GoogleVery quick and efficient process. Will use this service in the future. Keep up the good work
5/5
GoogleSam Snelling was amazing yesterday. I am new to renting, and he made my life so easy on the call. He was brilliant.
5/5
GoogleIt was a seamless and great experience with setting up my utilities with Homebox. Sam S talked me through the various options and I was able to make an informed choice. I was generally satisfied.
5/5
GoogleRating only, no written review.
5/5
GoogleServices were excellent
4/5
GoogleLovely talking to Wael. Good customer service, easy to talk to and answered all my questions.
5/5
GoogleGreat personal service. Kept ahead of all aspects of the purchase. Shout out to Leanne.
5/5
GoogleAmazing experience from start to finish. Liaising with Marion and working with Kathryn for conveyancing was the perfect time. I appreciated their updates and help making buying a property seamless.
5/5
GoogleWe had a wonderful experience working with this agency while purchasing our first dream home. A special thank you to Emeline Cerisier, who was exceptional throughout the …
1/5
GoogleAs part of our moving process our solicitor wanted to verify funds for anti money laundering purposes. The app requires you to grant access to read only access of your internet banking (without limitations). Essentially they can look at whatever they want. Who are these people snooping through your internet banking, or what if they get hacked or have someone providing information to people they shouldn’t and your personal banking information ends up all over the dark web. We pushed back and our solicitor gave us the option of the “manual” process of supplying limited bank statements. Be very careful when using this app as you are granting them read only access to all your internet banking statements, DDs, Standing orders when frankly they only need a small amount of info. This kind of App is far too intrusive.
1/5
GoogleStarted listing our properties without our consent just using our rightmove listings and photos. Causing us to have complaints regarding tenants properties being listed.
5/5
GoogleDebbie at the Billingham office was amazing. She constantly kept us up to date with what was happening (Debbie told us before our solicitor). Fantastic service from start to finish. Thank you Debbie
5/5
GoogleGreat working with Michael Poole in order to sell our house. Stacey was great letting us know what was going on and also Derek Chalmers who was so kind and reassuring when he came to value the house, twice! In fact, anyone we spike to in the office was very helpful. Thank you all.
5/5
GoogleExcellent service from start to finish. The team @stacey & @Nicholas were professional, responsive and kept me updated throughout the house purchase. I am the first time buyer they made process as smooth and street free as possible. Highly recommended @Michael Poole estate agents.
4/5
GoogleVery good cafe, plants very healthy but mostly high prices, some bargains to be had. Plenty to walk around and admire
5/5
GoogleRating only, no written review.
5/5
GoogleThe whole team provided a great service.
Agent replied · 2 July 2026
Many thanks Paul its a pleasure to represent you & your family once again as Landlords to market your superb renovation and secure the let. I appreciate your kind words and 5* review and will share this with the lettings and property management team. John Buckby Lettings Manager
5/5
GoogleReally efficient agent. Great communication from all staff.
Agent replied · 2 July 2026
Thanks Mark - appreciated Kind regards Phillip Bishop
5/5
GoogleReally good agents. Communicated throughout the entire process. All the staff were lovely.
5/5
GoogleAlways in touch with Jack Symon looking for the right house, they’re great
5/5
GoogleVery happy with Michael Poole’s handling of the sale of my dad’s bungalow. Great communication all the way. Jack and Leanne always happy to help, friendly and professional every time I spoke with them.
5/5
GoogleSophie, Andrea and the team have been amazing in helping us to try to find out next home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2025, 2023.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 2018
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Michael Poole to help?
Send Michael Poole a message.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
