5/5
GoogleOne of the best nurseries in norfolk
Trusted Agent profile
Verified
Michael Poole reviews
★★★★★
4,541 reviews across 7 offices and 4 platforms
Michael Poole has 4,541 reviews across seven offices (Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham) and four platforms, rated 4.7 out of 5 overall. Michael Poole Ingleby Barwick has the most, 1,266. Checked 9 October 2026.
4,217
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
246
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's seven offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,266 reviews · 981 on Google (4.7)34 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,125 reviews · 842 on Google (4.8)37 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,088 reviews · 810 on Google (4.8)30 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH895 reviews · 615 on Google (4.5)28 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS856 reviews · 572 on Google (4.6)41 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH586 reviews · 294 on Google (4.9)38 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ387 reviews · 107 on Google (4.7)30 in the last 90 days
Awards
Trusted Agent 2026 results for Michael Poole. Each award is assessed separately from the review sites.
- PlatinumMichael Poole, BillinghamTrusted Agent 2026 · National position 373
- GoldMichael Poole, Ingleby BarwickTrusted Agent 2026 · National position 596
- GoldMichael Poole, YarmTrusted Agent 2026 · National position 604
- Trusted AgentMichael Poole, RedcarTrusted Agent 2026 · National position 1406
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotHelpful and caring.
The Thornaby team were helpful and,always available to answer any questions. They went the extra mile to help and keep us informed. Jack was especally helpful.
5/5
GoogleQuick, efficient and accommodating.
5/5
GoogleSam S
5/5
GoogleExcellent service very friendly and informative
5/5
GoogleBerfin was amazing, very friendly and knowledgeable.. a massive help in a very stressful time, Thankyou very much ❤️
5/5
GoogleAlex Bacon was very helpful and efficient and explained things clearly!
5/5
GoogleGreat service from Alex B.
1/5
GoogleVery disappointing experience. Communication was poor, important billing information was unclear, and I felt misinformed throughout the process. After paying through Homebox, I was left to deal directly with the supplier to resolve the issue myself. Based on my experience, I would not recommend this service.
Agent replied · 8 July 2026
Hello, thank you for your feedback. We are very sorry that your experience has been frustrating, as clear communication is a top priority for us. As we are in direct communication with you regarding your complaint, our team will continue to update you directly via email to ensure this is fully resolved.
5/5
GoogleBerfin has been amazing with helping me set up my accounts and shared useful information especially as a first time tenant. Thank you
5/5
GoogleVery helpful Sam .Thank you
5/5
GoogleHad the pleasure of dealing with Kennedy today. She did a fantastic job of explaining everything in detail. Resolving my queries in real time and giving one of the best customer experiences I’ve had in a long while….. she then mentioned it was only week 2 of her employment. Homebox….. she’s a keeper. Kennedy, thank you!
1/5
GoogleTook payment for 3 months for electricity and they didn’t even pay my actual supplier. Withholding my money now with no refund just excuses. No communication and impossible to get a reply. Avoid.
Agent replied · 8 July 2026
Hi Holly, I'm sorry to hear about your experience. We would really like to take a look at your account and get this resolved quickly for you, but I can't locate your account based on the information in your review. Please could you contact us at support@homebox.co.uk using reference 413994769628 so that we can look into this urgently. The Homebox Team
1/5
GoogleVery disappointing experience with Homebox. I spent weeks trying to resolve simple issues and had to send multiple emails and chase different teams before getting a proper response. Communication was extremely difficult, with no ability to speak to a representative when needed, which also made cancelling the service unnecessarily complicated. The account closure process was also poorly handled, with insufficient notice and a lack of clear information about final balances and account status. I was left having to spend significant time following up to obtain information that should have been provided as part of a normal customer service process. Overall, the process was stressful, time-consuming and far more complicated than it needed to be. I would not recommend based on my experience.
Agent replied · 8 July 2026
Hello, thank you for your feedback. We are really sorry to hear that you found the process disappointing. We can confirm that your cancellation has been fully processed and your account with us is closed. Our team were in contact with you throughout your journey with us, and we have previously sent you a full email explanation regarding your account status and the handover of your ongoing utilities. We apologise again for any stress caused and wish you the best moving forward.
5/5
GoogleBerfin helped my setup my bills easily with no issues and saved me a lot of time
5/5
GoogleAlex B was very helpful.
5/5
GoogleAlex B is a very nice man.
5/5
GoogleI can't stress enough how much i have been helped today. Alex B talked me through everything in a way I could understand as I've experienced complicated jargon with other companies.
5/5
GoogleHad a call with Alex B today. Very helpful and talked me through some technical details that I didn't realise.
5/5
GoogleThanks Alex B for sorting my bills out. These things stress me out so it was a massive help.
5/5
Googlealex b was very helpful! i would definitely recommend
5/5
GoogleGreat service by Alex B
5/5
GoogleFab service.. Alex B was really helpful
5/5
GoogleAlex B was lovely to talk too and very helpful
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
How many reviews does Michael Poole have?
Michael Poole has 4,541 reviews across its seven offices, rated 4.7 out of 5 overall: 4,217 on Google, 58 on Facebook, 20 on View Agents, 246 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Michael Poole office has the most reviews?
Michael Poole Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Michael Poole Billingham with 1,125.
Where are Michael Poole's offices?
Michael Poole Ingleby Barwick, Myton Park, Myton Road TS17 0WA; Michael Poole Billingham, 10 Town Square TS23 2LY; Michael Poole Redcar, 30-33 Station Road TS10 1AG; Michael Poole Middlesbrough, 64 - 66 Borough Road TS1 2JH; Michael Poole Nunthorpe, 95 Guisborough Road TS7 0JS; Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH TS15 9BH; Michael Poole Coulby Newham, Unit E Parkway Centre TS8 0TJ.
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.