Trusted Agent profile · North Yorkshire and County Durham
Verified
★★★★★
4,539 reviews across 7 offices and 4 platforms
Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,539 reviews on four platforms, rated 4.7 out of 5 overall.
4,218
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
243
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBrilliant service! Super quick delivery and arrived in time for Father's Day!! Very helpful and friendly communication with online purchase (thank you Lauren). The tree was a great size, well packed and a lovely specimen. Will order from Urban Jungle again! Thank you
5/5
TrustpilotWe have just completed our sale with Michael Poole
We have just completed our sale with Michael Poole and the whole experience has been conducted professionally and timely, with regular communication and updates on progress. A special mention for Stacey who provided a great personal service. Would definitely recommend their services and use in the future.
5/5
TrustpilotCompletely brilliant
This is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.
5/5
GoogleWe had a really pleasant experience with Michael Poole. We bought a house through them and the communication we received was amazing, Stacey kept us informed and updated regularly and we relied on the information provided by her more so than solicitors. It was so helpful.
5/5
TrustpilotIn early stages
In the process of selling my home with Michael Poole Ingelby Barwick and have no complaints so far! Jack has been very helpful and has kept me updated all the way through everything, even managed to get my offer up to the amount i wanted without me having to intervene! :)
5/5
TrustpilotJack Johnson has been brilliant from…
Jack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.
5/5
GoogleStacey at Michael Poole made my buying experience easy and stress free. A pleasure to work with and would definitely recommend.
5/5
GoogleJonathan and the team went above and beyond to make sure our property transaction could happen. Excellent communication and an abundance of patience made the situation much less stressful and easier to deal with. Highly recommend!!!
5/5
GoogleAlex B is a Funny guy, everything is easier when people have a sense of humour
5/5
GoogleSam S was very pleasant on the phone and made the whole process of setting up the accounts quick and easy. He explained everything clearly and generally had a professional and friendly attitude, very good customer service
5/5
GoogleI have just had the pleasure speaking to Wael and I am extremely satisfied with the perfectly clear explanation of how to proceed with my inquiry! Thank you so much for the professionalism and the kindness!
5/5
GoogleHassan really helped me today and was a pleasure to speak with! Give this guy a raise !
5/5
GoogleGreta service from ward. Very informative and helpful
5/5
GoogleAlex B was excellent, amazing customer service and extremely professional! Hope you get the most reviews and get the dinner in!! Thanks a million bud
5/5
GoogleExcellent service from Sam S! He made setting up my utilities quick and easy and was always available to help with any questions. Friendly, professional, and efficient throughout the whole process. Highly recommend!
5/5
GoogleNice and easy, top quality service from Matthew
5/5
GoogleBerfin was great 🙏 …
5/5
GoogleBerfin absolutely amazing very helpful
5/5
GoogleGood customer experience from Wael
5/5
GoogleAmazing service by Berfin ☺️
5/5
GoogleAlex B. made the experience very easy
5/5
GoogleVery positive experience - informative, concise, saved me £££ which I'd have lost if I had set up by myself online.
5/5
GoogleMatthew is really nice!!
5/5
GoogleMatt was great over the phone very helpful and polite with anything I asked and helped me have a quick and seemless set up for my Move in date
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Michael Poole has 4,539 reviews across its seven offices, rated 4.7 out of 5 overall: 4,218 on Google, 58 on Facebook, 20 on View Agents, 243 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Michael Poole are counted once, not once per office.
Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Billingham with 1,125.
The seven Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
