Trusted Agent profile Β· North Yorkshire and County Durham

Verified

Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 4 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

4,539 reviews across 7 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,539 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,218

Reviews on Google

All 7 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

20

Reviews on View Agents

All 7 offices

Trustpilot logo

243

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Michael Poole's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Having quickly found a buyer Brad did a great job with what then turned out to be a quite difficult sale (due to legal process). He chased various parties involved and kept me informed along the way. Highly recommended.

Simon Β· 10 June 2026 Β· Michael Poole Ingleby Barwick

Agent replied Β· 14 June 2026

Thank you Simon for the generous review. Best wishes with your new venture. Brad.

5/5

Google

first class and efficient service from instruction to exchange. Thanks guys

Jonathan Β· 9 June 2026 Β· Michael Poole Ingleby Barwick

Agent replied Β· 9 August 2026

Hi Jonathan, I really appreciate the review. Being that you have long standing relationships with many Estate Agents, I want to thank you for appointing Stow Brothers. It's been a pleasure working with you on the sale and also on general business over the years. Best wishes and I look forward to working with you again. Take care. Tony Branch Manager

5/5

Google

Where do I even begin? Finding this property was a journeyyy but Silvio was there every step of the way. All the properties were lovely but Silvio kept working with us until we found the one we wanted. Such a fab team. If you need to find a place to live, I hope you have the luxury of finding it with Silvio.

Condie Β· 9 June 2026 Β· Michael Poole Ingleby Barwick

5/5

Google

Awesome experience from start to finish. Brad was always available and willing to find the answer to all of our queries. Made the whole process seem straight forward.

Marc Β· 9 June 2026 Β· Michael Poole Ingleby Barwick

Agent replied Β· 14 June 2026

Thanks for the 5* review Marc. Best wishes in your new home, Brad.

5/5

Trustpilot

Excellent service from staff

Excellent service from staff. Professional and helpful throughout sale and afterwards. Particularly helpful were Kirby from Redcar branch and Helen from Eston branch.

Edcareston Β· 8 June 2026 Β· Michael Poole Yarm

5/5

Google

Rating only, no written review.

Abhi Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

We appreciate the 5 stars! Our team is dedicated to making home admin as simple as possible. We’re thrilled you’re enjoying our bill consolidation service and a seamless utility setup. Thanks for choosing Homebox!

5/5

Google

Matthew Stanley was so helpful and kind enough to patiently walk me through my queries! Thanks so much!

Shahryar Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you so much for the 5-star review! We’re so pleased to hear that Matthew was so helpful and took the time to patiently answer all your questions. We know that bill consolidation and home admin can feel overwhelming, so we take pride in walking our customers through every step of their utility setup. We'll be sure to share your kind words with Matthew -thanks for choosing Homebox!

5/5

Google

Matt was excellent!!! Explained the process in detail to make sure I understood and it was a quick and efficient call too!!!

Dinashan Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you for the 5-star review! We’re so glad to hear that Matt was excellent and provided a clear, detailed explanation of our service. We aim to make utility setup and home admin as transparent as possible, so you can feel confident in your bill consolidation. It’s great that you found the call both thorough and efficient - thanks for choosing Homebox!

5/5

Google

Nauriane was helpful and efficient with helping us set up our bills with Homebox

Guy Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you for the 5-star review! We’re so glad to hear that Nauriane was helpful and efficient in getting your accounts sorted. At Homebox, we aim to take the stress out of moving house by providing a seamless utility setup for our customers. We hope you enjoy the simplicity of household bill management and the convenience of having one monthly payment. Thanks for choosing us!

1/5

Google

The company is misleading and a trap for first-time buyers. Whilst preparing to move into our flat as first time renters we were excited when we were contacted by a extremely polite gentleman working for Homebox who proposed to us the service where they would handle all our bills with them being easy to access and manage for a small Β£10 charge. What followed has been a tragedy of management, a waste of time and money. Over the last 8 months we have been overcharged Β£881.36 of which Β£587.25 is owed to EDF Energy, our Gas & Electric provider as debit but is yet to be paid by Homebox. Further, they failed to correctly set up our bills despite guaranteeing that all we needed to provide was a photo of our first statement. Since then their inaction has nearly incurred fees on multiple occasions with our utility providers. I never almost never write reviews but I have written this out of pure frustration.

Edward Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you for taking the time to share your feedback. We've been in touch with you directly, and understand the matter has now been resolved. We appreciate you bringing your concerns to our attention and giving us the opportunity to address them. We wish you all the best in your new home.

5/5

Google

Very helpful

Queen Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you for the 5-star review! We’re so glad you found our team helpful. At Homebox, we aim to make life easier by offering seamless bill consolidation, allowing you to manage your household costs with just one monthly payment.

1/5

Google

You are scammers you scammed me for 5 months and you stopped paying British gas. You cannot be reached by telephone πŸ“ž at all. People must stop using these SCAMMERS SCAMMERS …

Sally Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Hello, thank you for your feedback. We completely understand your frustration, we can confirm that we are currently in direct contact with you to ensure this matter is fully resolved. Thank you for your patience while we investigate this for you.

1/5

Google

I truly cannot say enough horrible things about Homebox. They consistently did not pay my bills on time, resulting in me drastically overpaying and not having heat in the winter. They also did not close my account correctly when I moved out and I would've missed out on over Β£700 in credit if I hadn't reached out to the utility company myself months after moving out. They severely lack transparency and I would not recommend their services to anyone.

Aryn Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Hello, thank you for sharing your feedback with us. We are so sorry for the frustration this delay has caused, and we want to reassure you that your credit refund was requested from your energy supplier back in April to be sent directly to your new address. As we mentioned when we spoke, the supplier does have a standard processing window of up to 42 days for refunds. While we took care of everything on our end immediately, we are unfortunately dependent on their processing speeds to get this resolved. We completely understand wanting to get this sorted, so we will check on the progress with them right away and reach out to you directly with an update.

5/5

Google

Received great help from Nauriane in setting up all my utilities expenses!

Vincent Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you for the 5-star review! We’re so glad to hear that Nauriane provided great help with your accounts. Our goal at Homebox is to take the hassle out of moving house by streamlining the entire utility setup process. We're so pleased she could help you organise your expenses into a single, manageable household bill management plan. We'll be sure to pass your kind words on to Nauriane!

5/5

Google

Thank you so much to Nauriane for your help and patience getting my utilities setup although I’ve been having network issues and the call dropped several times.

Ihaab Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you so much for the 5-star review! We’re absolutely thrilled to hear that Nauriane was so patient and helpful in getting your utility setup sorted, even with the frustrating network issues. At Homebox, we know moving house can be hectic, so our team is always prepared to take the time needed to make your household bill management as smooth as possible. We’ll be sure to pass your lovely feedback and thanks along to Nauriane!

5/5

Google

Amazing service from Holly. 10* Credit to the business who deserves recognition for her contribution

Luke Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Wow, a 10-star review! Thank you so much for such high praise. We completely agree that Holly is an absolute credit to the Homebox team. Our mission is to take the headache out of moving house by delivering an amazing, stress-free utility setup experience. Thank you for choosing us!

1/5

Google

I wish I had read the reviews. They did not have one supplier registered. Took the payments from me monthly but never paid my gas bill - which is now 1200+ pounds. And in my homebox wallet I have 940 pounds just sitting with them. They didnt contact me during the last 12 months to even say they are sitting on extra money. Council tax - they've been paying 20 pounds extra every month since last one year. No record. I thought this service was for people who wanted admin off their shoulders due to super busy schedule. But you have to be super vigilant, upload every mail, bill and then follow up. Its more admin heavy to deal with homebox than to do it yourself. Now I want out - but the number to disconnect and get a refund (940 pounds) in my wallet is never working. So while I can stop payments to homebox, I dont know how to get the money they owe me. Stuck in this mess. Dont have an exit.

Amna Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Hello, thank you for sharing your feedback. We are sorry to hear about the frustration you experienced toward the end of your time with us. We have been in direct contact with you to address these concerns, our service relies on regular document updates from our customers to ensure supplier accounts match perfectly, and we apologise if this process felt overwhelming. We wish you all the best moving forward.

5/5

Google

Very straightforward process to get my utilities set up before my move! A simple and smooth process of setting up my direct debit, Sam S who rang was absolutely lovely - explained everything really simply and was very friendly throughout!

Robin Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you for the wonderful 5-star review! We're so glad to hear that Sam was lovely and made the entire process so smooth and simple for you. We know how frantic the days leading up to a move can be, which is why we specialise in getting your utility setup organised ahead of time. Our goal is to take the stress out of moving house by streamlining your household bill management right from the start. We will be sure to pass your lovely feedback on to Sam!

5/5

Google

Rating only, no written review.

Destin Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you so much for the 5-star rating! We love knowing our customers are happy. At Homebox, we aim to take the stress out of moving house by handling the entire utility setup process from start to finish. Thanks for choosing us!

5/5

Google

Berfin called me & made all the arrangements, she made the whole process very easy & was very patient with me as the internet kept dropping whilst I was trying to get the information she required. I am very grateful for all her help. Thank You Berfin

Mark Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you so much for the wonderful 5-star review! We are so glad to hear that we were able to patiently guide you through the process, even with a tricky internet connection. We know that moving house can be stressful enough without tech issues, which is why our team is trained to take their time and make your utility setup as smooth as possible. We’re thrilled we could get all your arrangements sorted and take the weight of home admin off your shoulders. We will be sure to pass your lovely thank you on!

5/5

Google

bBerfin was good

Bulent Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you for the 5-star review! We are so glad to hear that we provided such good service. At Homebox, our team works hard to take the stress out of moving house by managing your entire utility setup quickly and professionally. We’re so pleased we could make your home admin easier, and we will be sure to pass your kind words along!

5/5

Google

Berfin was good

Ali Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you for taking the time to leave a 5-star review! We are so happy to hear that we took such great care of you. At Homebox, we aim to deliver a seamless experience by grouping your services into manageable bundled bills. We love taking the hassle out of your home admin, and we will be sure to pass your lovely feedback on!

5/5

Google

Had a great experience with Sam S helped me with my bills setup as I was struggling due to it being my first house move made it nice and simple can’t complain when it came to friendly service would highly recommend this company when it comes to bills packages

Sam Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that we made your very first house move such a smooth and simple experience. We know that stepping onto the property ladder or moving into your first home can feel overwhelming, which is why we specialise in taking the stress out of your initial utility setup. We’re so glad we could guide you through our bills packages with such friendly service and get your household bill management sorted. Congratulations on the new home, and thank you for highly recommending Homebox!

5/5

Google

Very friendly and quick problem solving I’m happy

Mamid Β· 8 June 2026 Β· Michael Poole Billingham

Agent replied Β· 8 July 2026

Thank you so much for the 5-star review! We are thrilled to hear that you are happy with our friendly team and quick problem-solving. At Homebox, our goal is to take the hassle out of household bill management by dealing with the providers directly on your behalf. Whether it's your initial utility setup during a house move or sorting out an ongoing query, we always aim to keep things simple and stress-free. Thank you for your support!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Michael Poole

How many reviews does Michael Poole have?

Michael Poole has 4,539 reviews across its seven offices, rated 4.7 out of 5 overall: 4,218 on Google, 58 on Facebook, 20 on View Agents, 243 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Michael Poole are counted once, not once per office.

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Billingham with 1,125.

Where are the Michael Poole offices?

The seven Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.

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