Trusted Agent profile · North Yorkshire and County Durham

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Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 4 more

4.7

★★★★★ Excellent

4,539 reviews across 7 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,539 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,218

Reviews on Google

All 7 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

20

Reviews on View Agents

All 7 offices

Trustpilot logo

243

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers9 reviews

4.9 / 5 Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Graham, 30 March 2016Read all 9 from sellers

Buyers2 reviews

5.0 / 5 Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Diana, 4 March 2016Read all 2 from buyers

Landlords5 reviews

5.0 / 5 I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Laura, 23 March 2016Read all 5 from landlords

Our offices

Michael Poole's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Michael Poole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Thank you Aiden

Renting through Michael Poole has been a great experience, and the service provided has been excellent. In particular, Aiden Lech-Allen was professional throughout the whole process of showing me around the property. He kept in regular contact, was friendly and easy to speak to, and made me feel completely at ease. He answered all of my questions about renting and was extremely helpful. I would highly recommend both Michael Poole and Aiden to anyone looking for a smooth and stress-free experience.

Lauren · 16 June 2026 · Michael Poole Billingham

5/5

Trustpilot

Helen has been extremely helpful

Helen has been extremely helpful, even my silly questions were answered with professionalism. It’s stressful buying and selling at the same time but if I need any advice Helen has been very supportive.

Mary · 16 June 2026 · Michael Poole Yarm

5/5

Google

Abbey showed us around a property for a viewing. She was hands down the best estate agent we have ever had. She was incredibly knowledgeable about propeerties and the local area, and fair minded. Despite not knowing the property she gave us some great thoughts which guided our thinking and helped reassure us about our questions. What a fab agent!

A · 15 June 2026 · Michael Poole Ingleby Barwick

5/5

Google

Pat and his team worked very hard for us as we had a few issues along the way. He gave us some good advice and Amira kept us updated on progress. So thanks to all of the team.

Tracey · 15 June 2026 · Michael Poole Nunthorpe

5/5

Google

Rating only, no written review.

Kurt · 14 June 2026 · Michael Poole Nunthorpe

Agent replied · 15 June 2026

Thank you for taking the time to leave a 5 star review for Silver Oak Property. We truly appreciate your support and are pleased you had a positive experience with our sales and letting services in Llanelli. Kind regards, Greg

5/5

Google

Our house buying experience has been great thanks to the Michael Poole Team, and especially Debbie!!! We are grateful for all the help we received throughout the process and felt like we were supported the entire time! If we moved again we would 100% come back to Michael Poole!

Alfie · 14 June 2026 · Michael Poole Billingham

1/5

Google

The app misled me by asking for s review of srar rating mid way through. O did so. But the rest of thr exercise was futile and failed. These app companies are on an agenda of misleading

Kaleem · 13 June 2026 · Michael Poole Redcar

1/5

Trustpilot

Yarm branch, dreadful

Yarm branch, dreadful. Contacted as a buyer through rightmove. I live about 8 hours drive away so need as much info as possible. No reply, 4 days later find thank you for regstering in spam. Did not ask for that. Messaged again. Phone rung, but he hung up when answerphone kicked in, I was on my mobile. Received email, phone me back no means to leave a message. Odd. Emailed with 3rd request for info on garage conversion. Emailed requesting my details, ea financial and what makes me suitable to book a viewing. After the next request for info re garage conversion finally got an answer. By that time I had decided that with close to 1500 bungalows and detached houses in my search area, I do not need this and deleted the dormer and 2 other MP properties. I am just pleased that most estate agents I have had contact with have not shown this second hand car salesman behaviour

Welsh · 12 June 2026 · Michael Poole Yarm

1/5

Trustpilot

I have bought and sold many houses over…

I have bought and sold many houses over the years and this has been the worst experience ever. Rude, ignorant and unprofessional, particularly Helen. Made the experience unnecessarily stressful. Kirby was the only person who was any help. On top of this the property was miss advertised. It said recent re wire. As it turns out is was 11 years ago. Avoid this company at all costs!

Louise · 12 June 2026 · Michael Poole Yarm

5/5

Google

Very good customer service, accommodated my needs. Both Nick and Chelsea were attentive, patient and courteous. Efficient move into new flat.

Omar · 12 June 2026 · Michael Poole Billingham

Agent replied · 12 July 2026

many thanks for taking the time, great to hear about the service you received. M. Moston Director

5/5

Google

I’ve been working with Connor Alty for several years, and it was always a pleasure to deal with him. Connor is very helpful, quick to respond, and always ready to sort out any questions we have.

Core · 12 June 2026 · Michael Poole Billingham

Agent replied · 12 July 2026

And thank you for all the good work you do for us as well. M.Moston Director

5/5

Google

Nick has been great! Super responsive to emails and helpful with all parts of the moving process

Nicola · 12 June 2026 · Michael Poole Billingham

5/5

Google

Attentive. Great service, accountable. I recommend

Azzurra · 12 June 2026 · Michael Poole Billingham

5/5

Google

Imran has given me tremendous support from the beginning. What I like most about him is that whenever I ask him about anything, he responds very quickly.This actually gives me and any other client a special boost of confidence. And I will never forget to praise him for his kindness in my case.wish him best in future .

Tareq · 11 June 2026 · Michael Poole Nunthorpe

Agent replied · 2 July 2026

Thank you for your kind words. We're delighted Imran's support and responsiveness made such a positive impact. We'll be sure to pass on your feedback and best wishes. We truly appreciate your support!

5/5

Google

Love it great experience Imran went me above and beyond to advise me with buyer and sales process and solistors and information get me very quickly as possible I definitely recommend him people I know

Salman · 11 June 2026 · Michael Poole Nunthorpe

Agent replied · 2 July 2026

Thank you for your wonderful review! We're delighted to hear that Imran went above and beyond to support you throughout the selling process. We really appreciate your recommendation and your kind words. Wishing you all the best!

5/5

Google

Sarah was very cooperative, helpful, and responsive throughout the entire process. She made our move into the property smooth and hassle-free, always answering my calls or getting back to me quickly. We had a great experience and highly recommend her.

Areeba · 11 June 2026 · Michael Poole Billingham

Agent replied · 11 July 2026

Hi Areeba, Really happy to have helped you move into your new home and I'm sure you will enjoy the village and all it has to offer! If you do need anything you know where I am :)

5/5

Google

Mo was a pleasure to deal with as a buyer: - no seedy tactics, just good gentle soft sales technique. He answered our enquiries with urgency, even after completion. One enquiry was on a Sunday when we couldn't figure out what was going on with the central heating. He had no legal obligation to respond, simply a moral one. On one occasion I have been so impressed by the quality of estate agency as a buyer, I have decided to go with that agency when it came time to sell. This would be another one of those occasions. How one represents oneself really elevates both the personal and the corporate brand.

Calum · 11 June 2026 · Michael Poole Redcar

Agent replied · 11 July 2026

Thank you so much for your glowing review! We’re thrilled to hear that you had a positive experience with Mo at EweMove Stratford & Forest Gate and appreciate his dedication to client service. Your feedback reinforces our commitment to providing exceptional support, even post-completion. Looking forward to assisting you again in the future.

5/5

Google

Sam has just helped me and my partner set up all of our utilities for our upcoming move and I cant thank him enough. He made everything so easy and explained everything properly. As a person who suffers from anxiety, sam made me feel at ease and i can relax now knowing everything is in place. Thank you Sam 😊 …

Mollie · 10 June 2026 · Michael Poole Billingham

1/5

Google

If i could give them zero stars i would. I havent had a single person tell me they had a good experience. I’m exhausted of this company and constant issues.

Hedy · 10 June 2026 · Michael Poole Billingham

5/5

Google

Between Emma and Isobel Michael Poole has been incredibly informative, professional and friendly from start to near finish, helping me when I've had any issues, finding people and quotes to help me out whilst finding ny firs home

Jamie · 10 June 2026 · Michael Poole Redcar

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Michael Poole

How many reviews does Michael Poole have?

Michael Poole has 4,539 reviews across its seven offices, rated 4.7 out of 5 overall: 4,218 on Google, 58 on Facebook, 20 on View Agents, 243 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Michael Poole are counted once, not once per office.

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Billingham with 1,125.

Where are the Michael Poole offices?

The seven Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.

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