5/5
GoogleI have just moved into my new flat and Nauriane was super helpful and really clear when explaining all the steps. Would highly recommend her!
Trusted Agent profile · North Yorkshire and County Durham
Verified
Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 4 more
★★★★★
4,542 reviews across 7 offices and 4 platforms
Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,542 reviews on four platforms, rated 4.7 out of 5 overall.
4,219
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
245
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's seven offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,265 reviews · 981 on Google (4.7)34 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,126 reviews · 842 on Google (4.8)36 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,088 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH896 reviews · 615 on Google (4.5)28 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS858 reviews · 573 on Google (4.6)41 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH587 reviews · 295 on Google (4.9)36 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ388 reviews · 107 on Google (4.7)28 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleJust spoke with Berfin who helped me set everything up very quickly and left me with no questions needing to be answered. She was lovely and polite! Very helpful thank you!
5/5
GoogleNauriane Was such an amazing person to speak to She was so helpful and kind and explained everything clearly True asset to the team
5/5
GoogleWael was very patient, helpful, and explained things clearly, which I appreciated :)
5/5
GoogleMatthew was very clear and understandable to detail. He allowed me to ask questions and he answered them. Very friendly personality, which made it easy to talk to him.
5/5
GoogleNauriane was so helpful, she helped me with my direct debit dates and setting up my bills as someone who living on their own for the first time. Thank you!
5/5
GoogleGot the keys to my new property today and was dreading moving my stuff and having to set up bills, but after a call from Matt, electric, water and tv was set up in 5 minutes. Took all the stress out of moving. Great guy a pleasure to deal with
5/5
GoogleRating only, no written review.
5/5
GoogleI have recently moved into a new property and just as mentioned in my contract, Sam s from Homebox contacted me by email to help me arrange my bills, all in one place. The platform to book an appointment is great as it allows you to choose the the most suitable time and it also adds a reminder on your phone plus you get send a reminder just before the scheduled appointment. The set up is through a phone call and Sam was very polite and helpful to all my questions. Not to mention that it was a very quick phone call rather than waiting for a long time with the music at the background to sort bills. Would definitely recommend. Thank you!
Agent replied · 8 July 2026
Thank you so much for the fantastic 5-star review! We are so pleased to hear that you found our all-in-one bills platform so easy to use, from booking your appointment right down to the automated calendar reminders. We designed our smart dashboard to take the stress out of moving house by letting you manage everything in one place. We’re so glad we could get your utility bundle setup sorted quickly, saving you from those frustrating, long customer service hold times. Thank you for the recommendation, and welcome to your new home!
5/5
GoogleI spoke to Lee who was really friendly and helpful. He explained everything clearly and helped me make an informed decision.
1/5
GoogleInconsistent inventory reports. The quality and amount of photos taken on a check in report is drastically different to the check out inspection. It's very clear that the business attempts to pin damage on tenants at the end of a tenancy in order to justify engagement by the landlord
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2026
Thank you for taking the time to leave a 5 star review for Silver Oak Property.
5/5
GoogleVery personable service, responsive and knowledgeable! Would definitely recommend Nev to friends & family looking to sell
Agent replied · 10 June 2026
It's been my absolute pleasure helping you achieve your moving goal and thank you so much for your very kind words and recommendation of EweMove Otley & Guiseley. Enjoy your new home! Thanks again, Nev
1/5
GoogleWhere do I begin? Probably with the word AVOID. I originally listed my property with Aspire back in February 2026 when Josh was working there. He was a fantastic estate agent, excellent communication and lovely demeanor. He managed to get us a buyer. That's when it all went down hill after it was handed to the sales progression team. The buyer was essentially left with radio silence from Aspire for over a month and every time I tried to contact Harry (who subsequently has also left the business) he was busy and someone said he would call me back. He never did. Literally not once. He didn't email me back either until I contacted his manager to complain. We lost our buyer and then I was forced to stay with Aspire for a further 3 weeks. In that 3 weeks, I was not contacted by them once without me sending an email first, and one email reply came 6 days later after I cc'd my solicitors in. They got no viewings for my property, made no effort to post of socials or update me on enquiries and frankly, dropped the ball massively. Kash begged me to come back to Aspire back in Feb when I chose another estate agents, promising to "work hard for us" and then this? Pitiful. I regret using them entirely. Total waste of my time. Avoid at all costs.
5/5
GoogleCourtney, is a very down to earth agent. Very genuine. You can trust in her 👍 …
5/5
GoogleWe recently purchased our property through the Broadwater branch and the service was superb. Our agent Daisy Chamberlain was excellent from the first viewing throughout the purchase, we purchased a probate property so could view many times …
Agent replied · 6 September 2026
Dear Natalie, Thank you so much for taking the time to leave such a glowing review, we are so … More
5/5
GoogleCan’t rate and recommend highly- real care and attention to detail, felt so supported all the way through the process.. thank you Scott!
Agent replied · 6 September 2026
Dear Jayne, Congratulations on your exchange of contracts, thank you for leaving your … More
5/5
GoogleIt was an amazing experience. The team at the agency was very friendly, professional, and helpful. Thank you so much for helping me throughout the process of renting my new home. I truly appreciate all your support.
Agent replied · 6 September 2026
Thank you so much for the 5 stars - it was our pleasure!
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent range of plants is amazing
5/5
GoogleUnreal place. Beautiful selection of jungle style plants. Lovly cafe and epic koi pond. Dont forget you're wallet 😁 …
5/5
GoogleWould highly recommend Michael Poole. Derrick was amazing at the valuation. Nick was great arranging viewings etc and Stacey was amazing at communications and getting it all together at the end.
4/5
GoogleRating only, no written review.
5/5
TrustpilotIf you want an Estate agent that cares…
If you want an Estate agent that cares about your house sale, then Michael Poole Billingham office is the company to use. From start to finish we were informed, updated of every progression and the staff are so very easy to work with. Every staff member is polite, friendly and more than happy to discuss any questions you may have. After a great experience of Matthew valuing our property, Debbie and Emily went above and beyond to ensure a smooth and helpful sale progression. Another great thing was the ease of contacting them to discuss anything. Even if a message was left, if they were busy, they responded quickly. I would wholeheartedly recommend their services to any prospective sellers, as we were extremely happy throughout.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,265 reviews rated 4.7 out of 5, followed by Billingham with 1,126.
Where are the Michael Poole offices?
The seven Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
