★★★★★ 5/5
GoogleKayleigh has been amazing throughout the whole process. She’s always been happy to answer the many questions we’ve had and has made everything feel so much easier. Her communication has been excellent, she’s incredibly efficient, and nothing ever seemed too much trouble. We really appreciate all of her support and would highly recommend her and the team. Thank you again, Kayleigh!
Morgan · 5 July 2026 · Michael Poole Coulby Newham
Agent replied · 5 August 2026
Really appreciate the kind words Morgan, best wishes to you and Sam with the purchase of your first home.
★★★★★ 5/5
GoogleI purchased my first home from the Redcar branch and the service I received was nothing short of amazing. Isobel dealt with my offer initially and put me in touch with Michael Pooles solicitors and mortgage advisor. I was then passed to Helen who helped me throughout my purchase. All the staff at Michael Poole, the solicitors and the mortgage adviser were very helpful and supportive through the while process. Thanks again, we love our new home!
C · 5 July 2026 · Michael Poole Redcar
★★★★★ 1/5
GoogleWorst experience ever. Rude. Unprofessional. Miss led me with the property description. Advert said recent rewire...turn out it was 11 years ago. Helen was rude. Ignorant and the most unhelpful person ever. They made the whole process of buying un necessarily stressful. I have bought and sold many properties over the years and never experienced anything like it. Collected my keys today and didnt get a smile or congratulations. Nothing. Absolutely appalling. The only person who was any help was Kirby. I would avoid this company at all costs
Louise · 5 July 2026 · Michael Poole Redcar
Agent replied · 17 June 2026
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience did not meet your expectations. We appreciate that buying a home can be a stressful process, particularly when there are time pressures and unexpected challenges along the way.
Throughout the transaction, our team worked hard to keep all parties updated and to progress the sale as efficiently as possible. While we respect your perspective, we do feel that communication was managed in accordance with the instructions received from your conveyancer, and we endeavoured to respond to all enquiries promptly.
We are pleased that Kirby was able to assist you positively during the process and appreciate your recognition of her efforts.
We wish you all the very best in your new home and thank you again for your feedback.
★★★★★ 5/5
GoogleNick has been really friendly and helpful with the application process. Everything has been smooth so far, thanks!
Tiam · 5 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleSam was incredibly helpful and explained everything I needed to know. He helped me get all my billing set up quickly, everything was sorted out in no time. Excellent service throughout. Highly recommend. Thank you, Sam S.!
Lorand · 4 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleAbsolutely brilliant handled by call really well.
Con · 4 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleBerfin helped me over the phone to set up utilities for my new flat. All was seamless and she was a great help!
Cairn · 3 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleThank you to Alex B for making the process of signing up for utilities so simple, and dare I say, enjoyable! Smart move to have Alex as the first point of contact with new customers. Good first impressions really do make a difference. Thank you, Alex B!
Afina · 3 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleAlex bacon was absolululy amazing he helped me out really qell and he was calm and proffessional
The · 3 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleRating only, no written review.
Immanuel · 3 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleRating only, no written review.
Anon · 2 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleGreat Customer service.
Mark · 2 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleRating only, no written review.
Mr · 2 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleGreat service. Many thanks to Naurian!
樊响 · 2 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleGreat communication, friendly and efficient. Nauriane provided a smooth service.
Paulina · 2 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleHad a lovely experience. Received a call for Nauriane who helped me set up the bills for my new place very quickly and in one bundle. It’s made my life so much easier as I was thinking about the time and effort it would take and she just …
Mweo · 2 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleDebbie was fantastic throughout the entire process. Kept me up to date and answered any questions that i had!
Charlie · 2 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleA big thank you to Nick, Stacey & Derek at Michael Poole Yarm for your professional service, patience & support throughout selling my late Mother's home. Communication was always great and transparent. Really pleased to have exchanged and completed yesterday.
10 out of 10 👍 …
Julie · 1 July 2026 · Michael Poole Yarm
★★★★★ 5/5
GoogleSpoke to Wael on the phone. Very professional and helped explain everything clearly. Great service
Helen · 1 July 2026 · Michael Poole Billingham
★★★★★ 1/5
GoogleRating only, no written review.
Gamer368 · 1 July 2026 · Michael Poole Billingham
Agent replied · 8 July 2026
Hello, thank you for your review. We are very sorry to see that you had a 1-star experience with us. As there are no details left in your review, we would love the opportunity to understand what went wrong and how we can make things right. Please reach out to our customer service team directly via email or phone so we can look into your account and assist you.
★★★★★ 1/5
GoogleScam, change prices and suppliers for no reason. Then when they have changed suppliers guess who pays the extra? Suprise, surprise - the tenant!
Daniel · 1 July 2026 · Michael Poole Billingham
Agent replied · 8 July 2026
Hello Daniel, thank you for your feedback. We would love to help clear up a misunderstanding regarding your account, as we want to make sure you have the right information.
The change in your energy provider was not a decision made by Homebox; your previous supplier, Rebel Energy, unfortunately went into administration. Following standard regulatory procedures, British Gas was appointed by Ofgem as the Supplier of Last Resort (SOLR) to take over the supply. During this transition, we worked hard to secure a competitive tariff with British Gas to protect our customers from higher standard rates.
The recent adjustment to your monthly payment is based on your actual energy usage to ensure your costs are accurately covered. We will contact you directly to go through your account and usage breakdown.
★★★★★ 5/5
GoogleSpoke to Nauriane with regard to setting up an account with Homebox and she was so efficient and helpful, her customer service was top notch.
Naimah · 1 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleSam was great, kind and informative!
Joe · 1 July 2026 · Michael Poole Billingham
★★★★★ 5/5
GoogleRating only, no written review.
Osas · 1 July 2026 · Michael Poole Billingham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
