5/5
GoogleIt was lovely talking to Matt much appreciated
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)40 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)31 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)33 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2025, 2023.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 2018
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, North East
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales and Lettings, North East
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Letting Agent in BillinghamBillingham
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleWale was patient with me throughout the call, he explained things to my understanding and was really helpful
5/5
GoogleRating only, no written review.
5/5
GoogleLovely, friendly staff 🩷 Very helpful throughout the whole process 🥰 …
5/5
GoogleSpoke with Berfin today on the phone she was very polite and friendly and made getting set up very quick and easy.
5/5
GoogleRating only, no written review.
5/5
GoogleNauriane was extremely helpful - would definitely recommend.
5/5
GoogleGreat at finding suitable supplier 🤩🤩 Nauraine did amazing job many thanks 🌹 …
5/5
GoogleMatt was really helpful and gave me all the information I needed. I’m really pleased with the service!
5/5
Googlewael was very helpful and helped me understand the process. thanks so much
5/5
GoogleRating only, no written review.
5/5
GoogleNauriane was extremely polite and helpful. Everything was sorted within 5 minutes and she averted all my questions. Very professional!
5/5
GoogleCan’t recommend Jake, Harry and the rest of his team at bacon and co broadwater. From start to finish they were very professional even when things weren’t quite going to plan, they were there and very supportive in the process. Even at times going above and beyond as agents and really caring for their clients. I can’t thank them enough as it was a tough process. I don’t always do reviews, however, their service needs credit. For anyone selling in tough circumstance this team is the dream team. Thank you again x
Agent replied · 6 September 2026
Dear Katie, Thank you so much for taking the time to leave your glowing review, we are so pleased we managed to get this through for you. The Bacon & Co Team.
5/5
GoogleHuge thanks to the Bacon & Co Broadwater team on securing the keys to our new home. Special thanks goes to Jake in the office, whose unwavering support and tenacity ensured this got over the line. We didn’t have the most straight forward of …
Agent replied · 6 September 2026
Dear Stephen, Thank you so much for taking the time to leave such a detailed review, it was an … More
5/5
GoogleHelpful & friendly team, both Scott & Daisy made the sales process seamless for us, always kept us upto date with what was going on, thankyou Bacon
Agent replied · 6 September 2026
Hi Gary (Gavin) Thank you so much for taking the time to leave your review, it was a pleasure to help you with this one! … More
5/5
GoogleI have just purchased a flat through the Broadwater branch of Bacon &Co in Worthing and found them very good. In particular I found their Sales Negotiator Daisy to be extremely easy to work with. Daisy was always very quick and thorough in …
Agent replied · 6 September 2026
Dear Mike, Thank you so much for taking the time to leave your review, Daisy really is a … More
5/5
GoogleI cannot recommend Bacon & Co Broadwater highly enough. Having used Scott and the team on several occasions for both property purchases and sales, I can say with complete confidence that they consistently deliver an outstanding level of …
Agent replied · 6 September 2026
Dear Keith, Wow - what an incredibly detailed review, thank you so much for taking the time to leave it. … More
5/5
GoogleRating only, no written review.
Agent replied · 6 September 2026
Thank you for the 5 stars Julie 🌟 …
5/5
GoogleWael was very professional
5/5
GoogleSam S was so lovely to talk to, very helpful and never made me feel silly for not understanding some of the jargon. He repeatedly explained things to me, without judging and was just overall lovely and super helpful. Could not recommend more.
5/5
GoogleJack Johnson has been brilliant from the moment I first spoke to him about the house. From helping us through the offer being accepted to supporting us with the ongoing process, he’s been constantly on the ball and always keeping things moving. He’s been great at chasing solicitors, keeping us updated, and making the whole process feel much less stressful. Really appreciate all his help so far and would definitely recommend him.
5/5
GoogleMatt provided excellent service from start to finish. He was friendly, professional, and took the time to explain everything clearly. The whole process was smooth and stress-free, and he was always happy to answer any questions I had. I …
5/5
GoogleFantastic support and service from Kayleigh. She was completely on the ball and helped us negotiate everything perfectly - she was such a great help. Thank you
Agent replied · 5 August 2026
Thank you Helen, Kayleigh is absolutely obsessed with customer care, she will be delighted that you have recognised this
5/5
GoogleKayleigh Manning was incredibly helpful and professional throughout what became a difficult sale. I genuinely felt supported and never left “hung out to dry” after my offer was accepted. Her consistent communication was exactly what I needed, always professional, always timely, and she kept me fully informed rather than wondering when or how confirmation from the seller would come through. Unfortunately, the offer didn’t result in a completed sale, but the hard work, dedication, and transparency Kayleigh showed throughout the process were greatly appreciated. She made a challenging situation far easier to manage, and I’m genuinely grateful for the effort she put in to keep me updated under tough circumstances.
Agent replied · 5 August 2026
Thank you Justin, Kayleigh take great pride in making our clients' journeys as smooth as possible. She will be delighted that you acknowledged this
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
