5/5
GoogleMatt provided excellent service from start to finish. He was friendly, professional, and took the time to explain everything clearly. The whole process was smooth and stress-free, and he was always happy to answer any questions I had. I …
Trusted Agent profile · North Yorkshire and County Durham
Verified
Michael Poole reviews in Ingleby Barwick, Billingham, Redcar and 4 more
★★★★★
4,539 reviews across 7 offices and 4 platforms
Michael Poole has seven offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham (North Yorkshire and County Durham). Together they have 4,539 reviews on four platforms, rated 4.7 out of 5 overall.
4,218
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
243
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's seven offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,266 reviews · 981 on Google (4.7)34 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,125 reviews · 842 on Google (4.8)37 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,089 reviews · 810 on Google (4.8)33 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH896 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS858 reviews · 573 on Google (4.6)42 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH586 reviews · 294 on Google (4.9)36 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ387 reviews · 107 on Google (4.7)30 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFantastic support and service from Kayleigh. She was completely on the ball and helped us negotiate everything perfectly - she was such a great help. Thank you
Agent replied · 5 August 2026
Thank you Helen, Kayleigh is absolutely obsessed with customer care, she will be delighted that you have recognised this
5/5
GoogleKayleigh Manning was incredibly helpful and professional throughout what became a difficult sale. I genuinely felt supported and never left “hung out to dry” after my offer was accepted. Her consistent communication was exactly what I needed, always professional, always timely, and she kept me fully informed rather than wondering when or how confirmation from the seller would come through. Unfortunately, the offer didn’t result in a completed sale, but the hard work, dedication, and transparency Kayleigh showed throughout the process were greatly appreciated. She made a challenging situation far easier to manage, and I’m genuinely grateful for the effort she put in to keep me updated under tough circumstances.
Agent replied · 5 August 2026
Thank you Justin, Kayleigh take great pride in making our clients' journeys as smooth as possible. She will be delighted that you acknowledged this
5/5
GoogleKayleigh has been amazing throughout the whole process. She’s always been happy to answer the many questions we’ve had and has made everything feel so much easier. Her communication has been excellent, she’s incredibly efficient, and nothing ever seemed too much trouble. We really appreciate all of her support and would highly recommend her and the team. Thank you again, Kayleigh!
Agent replied · 5 August 2026
Really appreciate the kind words Morgan, best wishes to you and Sam with the purchase of your first home.
5/5
GoogleI purchased my first home from the Redcar branch and the service I received was nothing short of amazing. Isobel dealt with my offer initially and put me in touch with Michael Pooles solicitors and mortgage advisor. I was then passed to Helen who helped me throughout my purchase. All the staff at Michael Poole, the solicitors and the mortgage adviser were very helpful and supportive through the while process. Thanks again, we love our new home!
1/5
GoogleWorst experience ever. Rude. Unprofessional. Miss led me with the property description. Advert said recent rewire...turn out it was 11 years ago. Helen was rude. Ignorant and the most unhelpful person ever. They made the whole process of buying un necessarily stressful. I have bought and sold many properties over the years and never experienced anything like it. Collected my keys today and didnt get a smile or congratulations. Nothing. Absolutely appalling. The only person who was any help was Kirby. I would avoid this company at all costs
Agent replied · 17 June 2026
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate that buying a home can be a stressful process, particularly when there are time pressures and unexpected challenges along the way. Throughout the transaction, our team worked hard to keep all parties updated and to progress the sale as efficiently as possible. While we respect your perspective, we do feel that communication was managed in accordance with the instructions received from your conveyancer, and we endeavoured to respond to all enquiries promptly. We are pleased that Kirby was able to assist you positively during the process and appreciate your recognition of her efforts. We wish you all the very best in your new home and thank you again for your feedback.
5/5
GoogleNick has been really friendly and helpful with the application process. Everything has been smooth so far, thanks!
5/5
GoogleSam was incredibly helpful and explained everything I needed to know. He helped me get all my billing set up quickly, everything was sorted out in no time. Excellent service throughout. Highly recommend. Thank you, Sam S.!
5/5
GoogleAbsolutely brilliant handled by call really well.
5/5
GoogleBerfin helped me over the phone to set up utilities for my new flat. All was seamless and she was a great help!
5/5
GoogleThank you to Alex B for making the process of signing up for utilities so simple, and dare I say, enjoyable! Smart move to have Alex as the first point of contact with new customers. Good first impressions really do make a difference. Thank you, Alex B!
5/5
GoogleAlex bacon was absolululy amazing he helped me out really qell and he was calm and proffessional
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat Customer service.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service. Many thanks to Naurian!
5/5
GoogleGreat communication, friendly and efficient. Nauriane provided a smooth service.
5/5
GoogleHad a lovely experience. Received a call for Nauriane who helped me set up the bills for my new place very quickly and in one bundle. It’s made my life so much easier as I was thinking about the time and effort it would take and she just …
5/5
GoogleDebbie was fantastic throughout the entire process. Kept me up to date and answered any questions that i had!
5/5
GoogleA big thank you to Nick, Stacey & Derek at Michael Poole Yarm for your professional service, patience & support throughout selling my late Mother's home. Communication was always great and transparent. Really pleased to have exchanged and completed yesterday. 10 out of 10 👍 …
5/5
GoogleSpoke to Wael on the phone. Very professional and helped explain everything clearly. Great service
1/5
GoogleRating only, no written review.
Agent replied · 8 July 2026
Hello, thank you for your review. We are very sorry to see that you had a 1-star experience with us. As there are no details left in your review, we would love the opportunity to understand what went wrong and how we can make things right. Please reach out to our customer service team directly via email or phone so we can look into your account and assist you.
1/5
GoogleScam, change prices and suppliers for no reason. Then when they have changed suppliers guess who pays the extra? Suprise, surprise - the tenant!
Agent replied · 8 July 2026
Hello Daniel, thank you for your feedback. We would love to help clear up a misunderstanding regarding your account, as we want to make sure you have the right information. The change in your energy provider was not a decision made by Homebox; your previous supplier, Rebel Energy, unfortunately went into administration. Following standard regulatory procedures, British Gas was appointed by Ofgem as the Supplier of Last Resort (SOLR) to take over the supply. During this transition, we worked hard to secure a competitive tariff with British Gas to protect our customers from higher standard rates. The recent adjustment to your monthly payment is based on your actual energy usage to ensure your costs are accurately covered. We will contact you directly to go through your account and usage breakdown.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
How many reviews does Michael Poole have?
Michael Poole has 4,539 reviews across its seven offices, rated 4.7 out of 5 overall: 4,218 on Google, 58 on Facebook, 20 on View Agents, 243 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Michael Poole are counted once, not once per office.
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Billingham with 1,125.
Where are the Michael Poole offices?
The seven Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
