5/5
GoogleAt Michael Poole they were very helpful Nick in the office and Colin with the viewing before completion all went very smoothly
Trusted Agent profile
Verified
Michael Poole reviews
★★★★★
4,541 reviews across 7 offices and 4 platforms
Michael Poole has 4,541 reviews across seven offices (Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham) and four platforms, rated 4.7 out of 5 overall. Michael Poole Ingleby Barwick has the most, 1,266. Checked 9 October 2026.
4,217
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
246
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's seven offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,266 reviews · 981 on Google (4.7)34 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,125 reviews · 842 on Google (4.8)37 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,088 reviews · 810 on Google (4.8)30 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH895 reviews · 615 on Google (4.5)28 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS856 reviews · 572 on Google (4.6)41 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH586 reviews · 294 on Google (4.9)38 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ387 reviews · 107 on Google (4.7)30 in the last 90 days
Awards
Trusted Agent 2026 results for Michael Poole. Each award is assessed separately from the review sites.
- PlatinumMichael Poole, BillinghamTrusted Agent 2026 · National position 373
- GoldMichael Poole, Ingleby BarwickTrusted Agent 2026 · National position 596
- GoldMichael Poole, YarmTrusted Agent 2026 · National position 604
- Trusted AgentMichael Poole, RedcarTrusted Agent 2026 · National position 1406
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotWe sold our house through Michael…
We had a fantastic experience with Michael Poole when selling our house. From start to finish, Helen and her team were professional, friendly, approachable, and kept us informed throughout the whole process. They worked hard to make sure everything went smoothly and was always available when we had questions or needed advice. We highly recommend Michael Poole to anyone looking at selling their property.
5/5
GoogleSheetal was really helpful throughout our end-of-tenancy process. She was professional, responsive, and made everything much easier. We really appreciated her support and would highly recommend her
Agent replied · 5 August 2026
Thank you Joshua. Sheetal works so very hard to ensure our tenants are happy, she will really appreciate the kind words and recommendation.
5/5
GoogleLeanne and Jack. Provided a first class service, nothing was to much trouble, and everything was thoroughly explained when asked upon. They showed a very professional and caring manner. I would highly recommend Michael Poole's in selling your property.
5/5
GoogleA big thank you to Stacey who was responsive, supportive and tenacious throughout. We were kept up to date at every stage and felt confident we were in good hands
5/5
GoogleStacey from Michael Poole made purchasing the property very stress free. She is both professional and friendly. I would certainly make her your point of contact when it comes to property.
5/5
GoogleSo far so good, and relatively easy and anything I need help with, Michael Poole are able to help me with
5/5
TrustpilotOutstanding Service from Michael Poole
I can’t recommend Matthew Hunt at Michael Poole Estate Agents enough. He did a fantastic job valuing my property, which has a lot of unique and complex features. Matthew was incredibly thorough, professional, and knowledgeable, taking real care to understand the details before providing a well‑researched valuation. Once the house went on the market, Jack and Leanne at the Ingleby Barwick branch were equally brilliant, friendly, supportive, and professional throughout. They helped us secure a sale we were very pleased with. From start to finish, Michael Poole have been exceptional, and I’d highly recommend them to anyone.
5/5
GoogleWe bought our dream home with Jack and Leanne. They were fantastic throughout. They even went above and beyond when we had queries with our sale that they weren’t even dealing with. I hope we won’t be moving again but if we did I would definitely consider them for the sale.
5/5
TrustpilotIngleby Barwick-Michael Poole
We sold our house with Leanne in Michael Poole in Ingleby Barwick. The whole experience from meeting Derek at valuation to successfully selling our house in a few days with Leanne was excellent. Very professional company & communication was great, always being kept up to date. Thank You
5/5
TrustpilotMy experience working with the Michael Poole Eston Team.
I had in the past used Michael Poole as a leasing agent and found them to be effective and professional. Selling my rental property from overseas (Canada) was made relatively easy thanks to the expertise and professionalism of the Michael Poole Eston Team. I have no hesitation in recommending the Michael Poole Eston team as first class leasing, property management and selling agents. Mike from Canada.
2/5
GoogleRating only, no written review.
Agent replied · 5 August 2026
We're sorry to see that you felt the service delivered was only worthy of 2 stars. You have not commented and we are unable to trace you in our client records from your Google handle. Client satisfaction is key to Thomas Morris, so we would be really keen to find out more. Please feel free to contact us at paul.saunders@thomasmorris.co.uk
5/5
GoogleWent so well with Nev buying our 1st house that when we decided to sell it knew it was in safe hands. 10/10 service.
Agent replied · 19 August 2026
Thank you so much Barry. Great that you have seen both ends of the personal service and delighted you rate it 10/10. Very best wishes, Nev
5/5
GoogleI instructed Nev Lyons at Ewe Move to sell my house and would highly recommend him. I met other local estate agents and felt I would be 1 of 100s of customers and they weren't really prepared to put much effort into selling my house at the best price. Nev stood out because he was enthusiastic and honest from the beginning. He kept me up to date throughout and was never too busy to speak to me. I always spoke to Nev (rather than one of a team of people). I always felt that Nev was focused on achieving the best price from the buyer in the strongest position rather than encouraging us to accept low offers from weak buyers just to hit a sales target. Nev's fees weren't any more than other local estate agents but I received brilliant personal service which I didn’t feel would necessarily be available from the traditional estate agents I met with.
Agent replied · 19 August 2026
It has been such a pleasure working with you both and thank for taking the time to leave such wonderful comments about the “brilliant” personal service you received at EweMove Otley & Guiseley. As with many sales, at times it has been a difficult journey but I’m delighted we navigated the challenges and completed the sale for the asking price. Thank you once again and sincere best wishes for the future. Warmest Regards Nev
5/5
GoogleExcellent quick sale, Debbie from the Billingham branch kept us updated regularly right from the beginning until the house was sold. Cheers
5/5
TrustpilotMichael Poole Guisborough a five star service
From start to finish the service I have received from Michael Poole in Guisborough has been exceptional. From marketing my property through to its sale in no time at all, was kept updated frequently on the progress of the sale and carried out all necessary checks etc. Great service thanks.
5/5
TrustpilotFabulous service from all
We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries. Nothing was too much for her and her quick responses really helped settle our nerves. We would fully recommend choosing Michael Poole Lettings. Thank you so much.
5/5
TrustpilotBest Estate Agents
We sold a few properties with Michael Poole and from start to finish had excellent service. Within our area this is the only agents we would use to sell in the future, their hard working teams and decoration is second to none. We were thrilled with the whole process, from meeting them, the photos were of high quality, the property walk through made it easy to explore and understand the lay out of the properties. A big bonus no matter what day we would always get through by phone or email, we look forward to working with them again.
5/5
GoogleFantastic service from Emeline. Helped us through a quite complicated house move, was always available to answer our questions and help us through the process. 100% would recommend to anyone.
5/5
GoogleLeanne and Jack were great throughout the whole process, thank you!
5/5
GoogleEda was friendly, professional, and helpful throughout the process. She was always approachable, kept me updated when needed, and made everything run smoothly. I appreciated her support and responsiveness, which helped make the experience much less stressful. Thank you, Eda, for your assistance and hard work.
Agent replied · 9 August 2026
Hello Max, Thanks so much for the nice review and it's lovely to see that Eda has been looking after you! I can see that you have made an offer on one of our properties, so best of luck there! I hope it works out for you. Take care. Tony Branch Manager
5/5
GoogleLovely lady called Eda from SW office showed me around a flat last Friday. Really helpful, professional & friendly. (Always helps)! Thank you & really grateful for the promise of letting me know if anything else comes up in my price range.
Agent replied · 9 August 2026
Hello Miriam, Thank you so much for the lovely review! It's great to hear that Eda has been taking care of you. We will indeed keep you updated with new listings and hope to find you the perfect property soon. Take care. Tony Branch Manager
5/5
GoogleWe had a viewing with Eda and she is very kind, nice and professional. She is very knowledgeable on asking our questions such as extension possibilities and others. The brunch staff are very friendly and quick responding.
Agent replied · 9 August 2026
Hello Genie, It's really kind of you to leave such a nice review and it's great to hear you have been well looked after by Eda and the team! Wishing you all the best with your property search, we look forward to seeing you again soon! Take care. Tony Branch Manager
4/5
GoogleStarted the process in October 2025. Communication has been intermittent and progress has been much slower than I would have expected. I’m trying to remain patient and optimistic, but after several months my confidence in the process is beginning to fade.
Agent replied · 9 August 2026
Hi Anthony, Thank you for taking the time to leave your feedback. I'm sorry to hear that you've felt frustrated by the pace of the transaction and the level of communication you've experienced. I have tried to identify you from your review, but unfortunately I haven't been able to. So, I would really appreciate it if you could get in touch with me directly as I welcome the opportunity to discuss your experience, understand what has happened and see what I can do personally to speed matters up! I look forward to hearing from you. Tony Branch Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
How many reviews does Michael Poole have?
Michael Poole has 4,541 reviews across its seven offices, rated 4.7 out of 5 overall: 4,217 on Google, 58 on Facebook, 20 on View Agents, 246 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Michael Poole office has the most reviews?
Michael Poole Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Michael Poole Billingham with 1,125.
Where are Michael Poole's offices?
Michael Poole Ingleby Barwick, Myton Park, Myton Road TS17 0WA; Michael Poole Billingham, 10 Town Square TS23 2LY; Michael Poole Redcar, 30-33 Station Road TS10 1AG; Michael Poole Middlesbrough, 64 - 66 Borough Road TS1 2JH; Michael Poole Nunthorpe, 95 Guisborough Road TS7 0JS; Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH TS15 9BH; Michael Poole Coulby Newham, Unit E Parkway Centre TS8 0TJ.
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.