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4,541 reviews across 7 offices and 4 platforms
Michael Poole has 4,541 reviews across seven offices (Ingleby Barwick, Billingham, Redcar, Middlesbrough, Nunthorpe, Yarm and Coulby Newham) and four platforms, rated 4.7 out of 5 overall. Michael Poole Ingleby Barwick has the most, 1,266. Checked 9 October 2026.
4,217
Reviews on Google
All 7 offices
58
Reviews on Facebook
Business-wide
20
Reviews on View Agents
All 7 offices
246
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's seven offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Michael Poole. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI can't praise Victoria Wood enough, she went over and above in both selling and helping me with my purchase. Which was a complicated and stressful process! Victoria gathered all the information to my issues and her professionalism and dedication were second to none. Would highly recommend Michael Poole Estate agents!
1/5
GoogleVery disappointing experience with Michael Poole Lettings. I had a viewing booked for 3:00pm today in Eaglescliffe. I rearranged my working day, left a job and drove from Norton specifically to attend the appointment. I arrived at approximately 3:05pm. There was nobody there. I checked around the property, looked at the front and back and knocked on the door because I was trying to work out whether someone was waiting for me or whether I had missed them. Nobody from Michael Poole called me. The messages they send regarding the viewing come from a number that cannot be called back, so there was no simple way to contact the person carrying out the viewing directly. To speak to the office, I had to call the main landline and go through the usual automated options for lettings, sales, waiting for an operator, etc. By the time I actually spoke to somebody it was around 3:15pm. I was then told that I was late, that their staff are very busy and cannot wait, and that the viewing slot was only 15 minutes. I explained that I had actually been standing at the property since approximately 3:05pm. If the viewing was 15 minutes long, there were still around 10 minutes of the booked slot remaining when I arrived. Nobody tried to call me, even once, to ask whether I was coming or where I was. I run a business myself. I understand that people are busy and appointments need to run on time, but I had also rearranged my work, lost working time and driven from Norton to Eaglescliffe for an appointment that had been booked with me. Their solution was to offer me a video viewing tomorrow. That is not really a solution. I am considering renting and living in the property. There are already photographs online. I travelled there because I wanted to physically view the property, see the condition properly and get a feel for the place myself. Five minutes late may not be ideal, and I accept that, but making no attempt whatsoever to contact somebody who has travelled to an appointment, then simply saying "we are very busy and cannot wait" shows very little respect for that person's time. A single phone call could have avoided the entire situation. Very poor customer service and a very frustrating waste of my working day.
Hi Deyan, thank you for taking the time to share your experience. Weโre sorry to hear how frustrating this was, especially after you had rearranged your working day and travelled to attend the viewing. We completely understand why you were disappointed and appreciate your feedback regarding communication around viewing appointments. This is something we will take on board with the team, as we always want the viewing process to be as straightforward as possible. Weโre sorry that on this occasion your experience fell short of what you expected from us. Michael Poole Estate Agents
5/5
GoogleGreat service and experience with Stacey and Nick at Yarm branch selling my motherโs property. They kept me informed all the way through and always left messages or emails when I was unable to take calls stuck in meetings at work. They worked hard with solicitors on both sides to keep things moving. Would not hesitate to use again or recommend.
5/5
GoogleBoth Nick and Stacey were very helpful throughout our house sale - they gave us feedback after each viewing and once we had a buyer , Nick was excellent in keeping us informed throughout the process .
1/5
GoogleLack of communication and not working to standards very disappointed with this branch specifically
Dear Aaron, Thank you for taking the time to leave your review, weโre sorry to hear that you were disappointed with your experience. We take all concerns seriously and always aim to respond promptly to resolve any issues as quickly as possible, on this occasion due to it being a bank holiday some circumstances were unfortunately outside of our control, but we have done our best to address everything appropriately and as quickly as possible. Weโre sorry that this has left you feeling frustrated. The Bacon & Co Lettings Team.
5/5
Facebookโ ๏ธ ๐ช๐ฎ๐ฟ๐ป๐ถ๐ป๐ด, ๐ช๐ฒ ๐ฟ๐ฒ๐ฐ๐ฒ๐ป๐๐น๐ ๐ฟ๐ฒ๐ฐ๐ฒ๐ถ๐๐ฒ๐ฑ ๐ฎ ๐ป๐ผ๐๐ถ๐ณ๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป ๐ถ๐ป๐ฑ๐ถ๐ฐ๐ฎ๐๐ถ๐ป๐ด ๐๐ต๐ฎ๐ ๐ผ๐๐ฟ ๐ฝ๐ฎ๐ด๐ฒ ๐บ๐ฎ๐ ๐ต๐ฎ๐๐ฒ ๐๐ถ๐ผ๐น๐ฎ๐๐ฒ๐ฑ ๐๐ฎ๐ฐ๐ฒ๐ฏ๐ผ๐ผ๐ธโ๐ ๐ฝ๐ผ๐น๐ถ๐ฐ๐ถ๐ฒ๐. ๐ช๐ฒ ๐ฟ๐ฒ๐๐ฝ๐ฒ๐ฐ๐๐ณ๐๐น๐น๐ ๐ฟ๐ฒ๐พ๐๐ฒ๐๐ ๐ฎ ๐ฟ๐ฒ๐๐ถ๐ฒ๐ ๐ผ๐ณ ๐๐ต๐ถ๐ ๐ฑ๐ฒ๐ฐ๐ถ๐๐ถ๐ผ๐ป, ๐ฎ๐ ๐๐ฒ ๐ฏ๐ฒ๐น๐ถ๐ฒ๐๐ฒ ๐ถ๐ ๐บ๐ฎ๐ ๐ต๐ฎ๐๐ฒ ๐ฟ๐ฒ๐๐๐น๐๐ฒ๐ฑ ๐ณ๐ฟ๐ผ๐บ ๐ฎ ๐บ๐ถ๐๐๐ป๐ฑ๐ฒ๐ฟ๐๐๐ฎ๐ป๐ฑ๐ถ๐ป๐ด. ๐ช๐ฒ ๐๐ฎ๐ธ๐ฒ ๐๐ฎ๐ฐ๐ฒ๐ฏ๐ผ๐ผ๐ธ ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐ ๐ฆ๐๐ฎ๐ป๐ฑ๐ฎ๐ฟ๐ฑ๐ ๐๐ฒ๐ฟ๐ ๐๐ฒ๐ฟ๐ถ๐ผ๐๐๐น๐ ๐ฎ๐ป๐ฑ ๐ฎ๐ฟ๐ฒ ๐ณ๐๐น๐น๐ ๐ฐ๐ผ๐บ๐บ๐ถ๐๐๐ฒ๐ฑ ๐๐ผ ๐ฐ๐ผ๐บ๐ฝ๐น๐๐ถ๐ป๐ด ๐๐ถ๐๐ต ๐ฎ๐น๐น ๐ฎ๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐ฏ๐น๐ฒ ๐ฝ๐ผ๐น๐ถ๐ฐ๐ถ๐ฒ๐. ๐๐ณ ๐ฎ๐ป๐ ๐ฐ๐ผ๐ป๐๐ฒ๐ป๐ ๐ผ๐ป ๐ผ๐๐ฟ ๐ฝ๐ฎ๐ด๐ฒ ๐๐ฎ๐ ๐ณ๐ผ๐๐ป๐ฑ ๐๐ผ ๐ฏ๐ฒ ๐ป๐ผ๐ป-๐ฐ๐ผ๐บ๐ฝ๐น๐ถ๐ฎ๐ป๐ ๐๐ป๐ถ๐ป๐๐ฒ๐ป๐๐ถ๐ผ๐ป๐ฎ๐น๐น๐, ๐๐ฒ ๐ฎ๐ฟ๐ฒ ๐บ๐ผ๐ฟ๐ฒ ๐๐ต๐ฎ๐ป ๐๐ถ๐น๐น๐ถ๐ป๐ด ๐๐ผ ๐ฎ๐ฑ๐ฑ๐ฟ๐ฒ๐๐ ๐ฎ๐ป๐ฑ ๐ฐ๐ผ๐ฟ๐ฟ๐ฒ๐ฐ๐ ๐๐ต๐ฒ ๐ถ๐๐๐๐ฒ ๐ถ๐บ๐บ๐ฒ๐ฑ๐ถ๐ฎ๐๐ฒ๐น๐. ๐ง๐ต๐ฎ๐ป๐ธ ๐๐ผ๐ ๐ณ๐ผ๐ฟ ๐๐ผ๐๐ฟ ๐๐ถ๐บ๐ฒ ๐ฎ๐ป๐ฑ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐. ๐ช๐ฒ ๐ฎ๐ฝ๐ฝ๐ฟ๐ฒ๐ฐ๐ถ๐ฎ๐๐ฒ ๐๐ผ๐๐ฟ ๐ฎ๐๐๐ถ๐๐๐ฎ๐ป๐ฐ๐ฒ ๐ฎ๐ป๐ฑ ๐น๐ผ๐ผ๐ธ ๐ณ๐ผ๐ฟ๐๐ฎ๐ฟ๐ฑ ๐๐ผ ๐๐ผ๐๐ฟ ๐ฟ๐ฒ๐๐ฝ๐ผ๐ป๐๐ฒ. https://www.facebook.com/groups/1650098636827606/permalink/1650100710160732/?rdid=zWrBGYrnGozNHFKs#
3/5
GoogleTheir website is a pain to navigate!. Each time you filter results it just reverts back to beginning until you scroll down to next filter.
1/5
GoogleTerrible cancelled a viewing then rearranged then called the morning of the viewing to say had been cancelled again but had booked me in for a viewing for the wrong property , not professional at all avoid dont waste your time
5/5
GoogleWe were dealing with Victoria wood throughout the purchase of our house! She was amazing, friendly and very approachable! 100% recommend ๐ โฆ
4/5
GoogleStacey was a good communicator on our protracted sale. She has a warm & professional manner that means I would not hesitate to recommend her & Michael Poole- Yarm.
5/5
TrustpilotGreat service from start to finishโฆ
Great service from start to finish professional , friendly , and always helpful. We would definitely recommend ! โญ โญ โญ โญ โญ
1/5
GoogleUnfortunately we had a poor experience with a certain Michael Poole agent. Customer service was very unprofessional and rude. Caused so much unnecessary ongoing stress which affected my health. Glad that a third party got involved and listened to our case because we received the outcome we wanted in the end.
Hi Emma, thank you for taking the time to leave a review. Weโre really sorry to hear that you were unhappy with your experience and that the situation caused you additional stress. This certainly isnโt the level of service we want anyone to receive from us. Weโre glad to hear that the matter has now been resolved and appreciate you sharing your feedback with us. Michael Poole Estate Agents
5/5
GoogleEnjoyed meeting with Nick. He was able to get us in to see a property in which we were interested same day.
5/5
GoogleCraig was very professional and helpful throughout the whole process
5/5
TrustpilotGreat experience
Sold my house in Redcar with Michael Poole. Jack came and valued my house and took the photos there and then to avoid the inconvenience of a return visit. Jack was very helpful and a true gentleman. we were also happy with the figure the house sale achieved
5/5
GoogleDefinitely recommend the Billingham office Debbie was amazing it's a stressful time when your moving but she made it run smooth
5/5
GoogleAbsolutely brilliant experience with Michael Poole Billingham, especially Debbie, she was so friendly, helpful and communicated with me every step of the way throughout my sale. She made me feel supported and reassured the whole time. Would definitely use Michael Poole again if I ever need to sell again.
5/5
GoogleDebbie was a great help :)
5/5
GoogleSimply professional from start to finish, keeping updates, realistic valuation, excellent communication, we would use it again especially Bellingham branch
5/5
TrustpilotEverything went smoothly with my move
Everything went smoothly with my move, I was kept updated , nothing was too much trouble ๐ Alisha was brilliant & answered any of my concerns promptly.
5/5
GoogleGood communication re the scheduled viewings. Realistic pricing advice. Decent value service. Got our property sold!
5/5
TrustpilotWe purchased a home through MIchaelโฆ
We purchased a home through MIchael Poole, Alisha and Jack were efficient, professional and advocated in our best interests throughout the buying process. We had a complex chain but Alisha ensured communication was effective through to completion. A huge thanks from us and would definitely recommend.
5/5
TrustpilotMichael Poole have done a great jobโฆ
Michael Poole have done a great job helping us through our purchase which was difficult due to probate. Stacey Holmes was excellent.
5/5
TrustpilotThe letting agent was extremely helpfulโฆ
The letting agent was extremely helpful and knowledgeable
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Michael Poole has 4,541 reviews across its seven offices, rated 4.7 out of 5 overall: 4,217 on Google, 58 on Facebook, 20 on View Agents, 246 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Michael Poole Ingleby Barwick has the most, with 1,266 reviews rated 4.7 out of 5, followed by Michael Poole Billingham with 1,125.
Michael Poole Ingleby Barwick, Myton Park, Myton Road TS17 0WA; Michael Poole Billingham, 10 Town Square TS23 2LY; Michael Poole Redcar, 30-33 Station Road TS10 1AG; Michael Poole Middlesbrough, 64 - 66 Borough Road TS1 2JH; Michael Poole Nunthorpe, 95 Guisborough Road TS7 0JS; Michael Poole Yarm, 59 High Street, Yarm, TS15 9BH TS15 9BH; Michael Poole Coulby Newham, Unit E Parkway Centre TS8 0TJ.
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.