5/5
GoogleDebbie is a real asset to the company. She is very organised and dealt with any issues in a professional manner. She was chasing solicitors when things slowed down and kept us informed at every stage. Highly recommend.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,393 reviews across 12 offices and 3 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on three platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,269 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,129 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,092 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH898 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS860 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH590 reviews · 296 on Google (4.9)40 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH438 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP410 reviews · 170 on Google (4.9)37 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD402 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ390 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH384 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD318 reviews · 118 on Google (4.8)34 in the last 90 days
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleGreat service, Brad was always quick to respond to messages and calls, approachable, polite, helpful and accommodating, it was a pleasure to do business with Brad
Agent replied · 14 June 2026
Thanks for such a lovely review Jane, best wishes to you both in your new home. Brad.
5/5
GoogleCatherine Piccard is our property manager, and she is absolutely amazing, genuine, kind, and understand professional customer service skills. She makes communication easy for me and my partner due to us being autistic, she is very swift with replying and letting us know the results, and she gets issues resolved very quickly. You can tell she is passionate about her job, and genuinely cares about the tenants she is looking after. Anyone having catherine as their property manager is very lucky.
5/5
GoogleIt seemed like I’d only just put my house on the market when an offer came in so I must thank Zeyad for a really good job done, and sale gone through without a hitch
5/5
GoogleI have been a landlord client with Mann Estate Agency for more than 15 years. Throughout this time, they have consistently been professional, knowledgeable, friendly, and highly organised. Mr. Paul Hughes is an excellent manager who is very knowledgeable, professional, and approachable. Ms. Catherine Picard is truly the jewel of this outstanding estate agency. She is extremely helpful, professional, knowledgeable, and kind. Her support and quick responses are exceptional. She handles all issues and concerns efficiently, providing continuous updates and excellent communication throughout the process. I sincerely appreciate her dedication, professionalism, communication, and kindness. God bless her. Dr. Nurie
5/5
GoogleGreat from start to finish. A real personal professional service. I would highly recommend them. No question was too much and they made the extra effort to fit in viewings to suit my schedule.
Agent replied · 27 May 2026
Hi Claire, Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you received a personal and professional service from start to finish. It’s great to know that the team’s flexibility and willingness to accommodate viewings around your schedule made the process easier for you. Thank you again for your kind words, and we wish you all the very best for the future. Best regards, The Preston Baker Team
5/5
GoogleFirst class service, the staff are highly skilled and knowledgeable in everything they do. Stacey kept us up to date with all developments during the sale of our property and delivered a friendly efficient service.
5/5
GoogleNick at the Yarm Office helped us buy our flat, and helped us sell it a few years later! He’s been a fabulous help to us both times. He’s communicative, helpful, and gets straight to the point. I don’t plan on moving any time soon, but I know where I’d go if I did.
5/5
GoogleWe had an absolutely outstanding experience with Stacy and Nick at the Yarm branch. From start to finish, they were incredibly helpful, professional, and genuinely respectful. Nothing was ever too much trouble, they returned our calls promptly, answered every single question with clarity and patience, and made the whole process feel effortless. Their communication was exceptional, and they went above and beyond to ensure everything was arranged perfectly for our property viewing. It’s rare to come across such a dedicated and attentive team, and their support really made a difference. We couldn’t be more pleased with the service we received and would highly recommend them to anyone. Truly first-class service.
5/5
GoogleHad a really good experience so far, viewing went well, and offer/screening process was easy and straightforward, and Nathaniel had all the answers I needed to help me sort my move. Move-in appointment was also smooth and easy.
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic service from start to finish. Excellent communication everything is explained very clearly what the next steps are. I have nothing to worry about and knowing I can leave staff ( Rachel) to arrange everything means I have less things to worry about Would defiantly recommend this company
Agent replied · 10 July 2026
Dear Jenny, Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you received excellent service from start to finish and that our communication made the process clear and worry-free for you. We are especially pleased that Rachel was able to arrange everything smoothly, giving you peace of mind. Your recommendation is the highest compliment we can receive and means a great deal to our entire team.
5/5
GoogleRachel is such a loveley and friendly person.couldnt have done half i needed to do without her patience and help . A real asset to ewemove and would highly recomend there services to people i know. Thankyou so much you went above and beyond julie oxtoby
Agent replied · 10 July 2026
Dear Julie, Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear about your experience with Rachel. She is indeed a fantastic member of the team, and we couldn’t agree more, her patience and dedication to going "above and beyond" are what we strive for every day. We will be sure to pass your kind words along to her; I know it will make her day! Thank you for your recommendation and for trusting us with your needs. If there is ever anything else we can do for you, please don’t hesitate to reach out. Best regards, Ewemove Bramley & Maltby
5/5
GoogleI've have nothing but great things to say about the team at Inspire, from the initial meeting with Stephen to discuss my needs, and the guidence i have been given to attending the house to take pictures and marketing the property. Lots of viewings booked! I can't recommend Inspire enough. Thankyou to Stephen and the rest of the team.
5/5
GoogleI had an evaluation of my house from Bradley and I am very pleased with his work. He is very professional, knowledgeable and friendly. I definitely recommend Bradley as an agent.
Agent replied · 24 May 2026
Thank you for taking the time to leave such a lovely review. We’re delighted to hear you were so pleased with Bradley’s service. His professionalism, knowledge, and friendly approach are qualities we truly value, and we’ll be sure to share your kind words with him. Thank you again for your recommendation.
1/5
GoogleThis was, without question, the worst letting experience I have had. I was ultimately forced to escalate my complaint to The Property Ombudsman. The outcome was clear: my complaint was upheld in full and £600 compensation was awarded for multiple service failures. The findings included: Being left without heating and hot water for an unreasonable period A serious and ongoing water leak through a live electrical light fitting in the kitchen A prolonged failure to resolve this issue, meaning I effectively could not use water for months without it leaking through the light fitting Repeated failures to communicate, with responses typically only provided after persistent chasing No evidence of proper record-keeping, oversight, or management of repairs The property not being provided in an acceptable condition at move-in To be clear, this was not a minor issue. Water was coming through a live electrical fitting whenever the water system was used. This continued over an extended period and was not treated with the urgency or seriousness it required. The Ombudsman specifically found that these failings caused avoidable inconvenience, distress, and disruption, and that the service provided fell below the standards required under the Lettings Code of Practice. What is most telling is that these issues were raised repeatedly at the time but were not properly addressed. It took formal escalation to an independent body to achieve a resolution. Compensation has now been paid, but that does not change the experience. If you deal with this agency, document everything and be prepared to escalate. The outcome speaks for itself
Agent replied · 24 May 2026
We want to respond to a few points for the benefit of anyone reading this. Throughout your tenancy, every issue raised was responded to and actioned. Contractors were instructed promptly, alternative heating was provided during the boiler fault, and a rental reduction was agreed to compensate for the disruption caused. Additional compensation was also offered and accepted. The Property Ombudsman reviewed the matter and made an award of £600, which related to inconvenience rather than any failure to act. We accepted that outcome and consider the matter closed.
5/5
GoogleSteve was very helpful and guided me through everything
Agent replied · 24 May 2026
Thank you for your kind feedback. I’m really pleased to hear Steve was so helpful and guided you through everything clearly. We’ll be sure to pass your comments on to him.
5/5
GoogleThe estate agent I chose to instruct use EMZO for completing all the photos/videos on their behalf - and my goodness I’m SO grateful and glad they do. The professionalism and communication from day 1 has been very reassuring, I felt heard and understood. EMZO catered to my every (likely annoying!) request without fuss and also helped to guide and advise me with what was best for my house. And not only that but very quick to respond too, even during out of hours, which makes such a difference when dealing with such a stressful time with selling your home. I haven't yet seen the video but I just received the photos back (within 24hrs too!) and felt compelled to write a review - they are truly stunning and have done such an incredible job at capturing my home, even including ‘lifestyle’ shots. Rhiannon was on-time, communicated everything clearly to me and is most importantly, an evidently very talented and experienced property photographer, the editing/tweaks have worked a dream too. Thank you Emma for all your help in marketing my pride and joy and for going above and beyond for me 🏡 I’d have no hesitation in highly recommending EMZO. Thank you!
5/5
GoogleFantastic professional team
5/5
GoogleExcellent photos, on time, unobtrusive and polite photographer. Heartily recommend.
5/5
GoogleI can highly recommend Claire Cox and this company they were totally informative and extremely helpful would recommend them to family and friends
5/5
GoogleAppreciated the viewing from Eda she did a great job giving me all the info i needed.
Agent replied · 9 August 2026
Thanks Duncan! Glad to hear Eda looked after you, best of luck with the property search! Take care. Tony Branch Manager
5/5
GoogleI have been delighted with the service provided by Stow Borhers. They have been extremely helpful and professional but in particular Silvio in the South Woodford office has been extremely helpful and efficient 🎉 …
5/5
GoogleEda was fantastic - incredibly helpful in helping me and my partner find our home! Very polite, answered all our questions and diligent. Would highly recommend finding a home to buy with this company!
Agent replied · 9 August 2026
Hi Marizonela, We're delighted to have been able to help you and your partner with your property search, and it's fantastic to hear that Eda made such a positive impression, she is really pleased to read your kind words! Providing guidance and support throughout the process is what we aim for, so it's great to know you felt well looked after. Thank you for recommending us and we wish you both all the very best for the future! Take care. Tony Branch Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
