5/5
GoogleEbi Narebor was very helpful and knowledgable. Would definitely recommend.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)39 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)33 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2025, 2023.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 2018
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, North East
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales and Lettings, North East
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Letting Agent in BillinghamBillingham
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleI didnt manage to find my perfect property with streets ahead, but I would like to give Myles a massive thank you for his perserverance in trying to find one for me. He kept me up to date with the newest properties that came on. I would 100% reccomend him and streets ahead in your property search!
5/5
GoogleVery good service: fast responses and there was always someone to help.
5/5
GoogleMe and my wife are looking to buy in the croydon area.we were dealt with by a friendly helpful young lady by the name of Faye Godfrey.we found her to be very knowledgeable on the area and what's is available in our price bracket.we would have no hesitation in recommending streets ahead or Faye if your looking for a great estate agents
1/5
GoogleTerrible company... Very slow to freak with the purchase of our new house
5/5
GoogleI have been in contact with Michael Poole for some three years now, in search of a suitable property in Cleveland. They are organised, efficient, helpful and excellent communicators. I recommend them to all!
5/5
GoogleVery understanding and helpful
1/5
GoogleUnprofessional, uncaring and useless.
5/5
Googlethe best agency ever
Agent replied · 20 May 2026
Thank You, Check out Facebook for more updates on how we are improving and moving forward!
1/5
GoogleAppalling letting agent who are allowing a family of eight to remain in a property even though this family are ruining the lives of their neighbours.
1/5
GoogleDespite being told many times about drug dealing occurring in one of their properties, they still haven't taken any action against the tenants.
Agent replied · 20 May 2026
Having recently taken over the Lettings at Brown & Kay I take this very seriously and if you would like to contact the office directly I will certainly take full details of your complaint. I will need to know the property in question and if you have reported this serious matter to the relevant authorities as well? I am more than happy to try and help . I did try and post this reply 14 weeks ago . I have had no contact as yet from complainant.
5/5
GoogleI changed my agent as my property wasn't getting much interest . I have used Michael Poole before and sold within first month, gladly I sold this property very quick once I changed to NY Thorpe Michael Poole . The girls in the office were fantastic , so professional and helpful .
5/5
GoogleExcellent smooth and efficient service from start to finish, very friendly and professional. Highly recommend!
5/5
GoogleGill at Michael Poole Yarm is the most professional and efficient estate agent I have dealt with. If it was not for her our long and arduous sale of our house would not have been possible. The help that we received from Gill was exemplary …
5/5
GoogleExcellent service from start to finish from this agent when selling our property. Well done especially to Karen and Rachel for their efforts.. …
5/5
GoogleI’m so pleased we chose Michael Poole in Ingleby Barwick to help us sell our home. In the end we ended up selling with them and buying our next home through them. When I am selling a home I want to build a relationship with people I can …
5/5
GoogleI team of professional people manage and work at the coulby newham branch of Michael poole estate agents. In particular Darren Baxter was in particular helpful and kept me informed at every aspect of my sale and is a credit to the company. Julie mckenzie was also very helpful and made my experience stress free.This is an estate agents I truly recommend
5/5
GoogleGreat estate agents, highly recommended!
4/5
GoogleMichael Poole Coulby Newham have helped us buy 3 houses now, 2 for rental reasons and 1 personal. I can't thank Julie enough for everything she did for us. No question was a silly question. She dealt with enquires immediately. Thank you
5/5
GoogleGill at Michael Poole Yarm is the most professional and efficient estate agent I have dealt with. If it was not for her our long and arduous sale of our house would not have been possible. The help that we received from Gill was exemplary she certainly went beyond the normal scope of her job to help us secure not only our sale but for our purchase so that both sides did not fall. All told the sale and purchase process took 17 months and she held our hands every step of the way. Gill is pleasant, professional but most importantly makes you feel the most important person she is dealing with. For the small fee we paid we certainly got our money's worth. If you are buying or selling Michael Poole Yarm is a great office to deal with. Thank you so much!
5/5
GoogleI team of professional people manage and work at the coulby newham branch of Michael poole estate agents. In particular Darren Baxter was in particular helpful and kept me informed at every aspect of my sale and is a credit to the company. Julie mckenzie was also very helpful and made my experience stress free.This is an estate agents I truly recommend
5/5
GoogleThe team are always a pleasure to deal with and great at what they do! Highly recommended!
5/5
GoogleGreat estate agents, highly recommended!
4/5
GoogleMichael Poole Coulby Newham have helped us buy 3 houses now, 2 for rental reasons and 1 personal. I can't thank Julie enough for everything she did for us. No question was a silly question. She dealt with enquires immediately. Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
