Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Showing 4,901 reviews on Google only. Show every review
5/5
GoogleEmeline helped me with buying my first home, she was really helpful throughout the whole transaction. Kept me up to date and chased solicitors when required. I’d highly recommend the Billingham Branch to anyone looking to purchase a property Thanks Emeline 😊
5/5
GoogleEnjoyed meeting with Nick. He was able to get us in to see a property in which we were interested same day.
5/5
GoogleGreat service and experience with Stacey and Nick at Yarm branch selling my mother’s property. They kept me informed all the way through and always left messages or emails when I was unable to take calls stuck in meetings at work. They worked hard with solicitors on both sides to keep things moving. Would not hesitate to use again or recommend.
5/5
GoogleBoth Nick and Stacey were very helpful throughout our house sale - they gave us feedback after each viewing and once we had a buyer , Nick was excellent in keeping us informed throughout the process .
4/5
GoogleStacey was a good communicator on our protracted sale. She has a warm & professional manner that means I would not hesitate to recommend her & Michael Poole- Yarm.
5/5
GoogleEmeline helped me with buying my first home, she was really helpful throughout the whole transaction. Kept me up to date and chased solicitors when required. I’d highly recommend the Billingham Branch to anyone looking to purchase a …
5/5
GoogleWe can’t thank Holly at Michael Poole enough for all her help throughout the purchase of our new home. It took just over 6 weeks from start to finish, and Holly was brilliant throughout. She was always friendly, helpful and kept us updated, making the whole process as smooth as possible. We really appreciate everything she did for us and would definitely recommend Holly to anyone looking to buy a home. Thank you again, Holly! ❤️
5/5
GoogleExcellent service throughout and a pleasure to deal with all the team at Billingham. I was kept upto date very quickly with all aspects of the house sale. I would highly recommend Michael Poole Billingham to anyone who is thinking of selling their home in the future.
5/5
Google⭐⭐⭐⭐⭐ Excellent experience with Michael Poole Estate Agents. The team was friendly, professional, and helpful throughout, with clear communication and a smooth, efficient service. They made the whole process straightforward and stress-free. Highly recommended!
5/5
GoogleThe process of moving house appears to have become more drawn out and difficult, however, Marion and all of the team at Michael Poole in Stockton helped and guided us throughout the process making it as easy as they could for us. We were both selling our house and buying another through them and would recommend them to anyone either buying or selling a home.
1/5
GoogleRating only, no written review.
1/5
GoogleVery disappointing experience with Michael Poole Lettings. I had a viewing booked for 3:00pm today in Eaglescliffe. I rearranged my working day, left a job and drove from Norton specifically to attend the appointment. I arrived at approximately 3:05pm. There was nobody there. I checked around the property, looked at the front and back and knocked on the door because I was trying to work out whether someone was waiting for me or whether I had missed them. Nobody from Michael Poole called me. The messages they send regarding the viewing come from a number that cannot be called back, so there was no simple way to contact the person carrying out the viewing directly. To speak to the office, I had to call the main landline and go through the usual automated options for lettings, sales, waiting for an operator, etc. By the time I actually spoke to somebody it was around 3:15pm. I was then told that I was late, that their staff are very busy and cannot wait, and that the viewing slot was only 15 minutes. I explained that I had actually been standing at the property since approximately 3:05pm. If the viewing was 15 minutes long, there were still around 10 minutes of the booked slot remaining when I arrived. Nobody tried to call me, even once, to ask whether I was coming or where I was. I run a business myself. I understand that people are busy and appointments need to run on time, but I had also rearranged my work, lost working time and driven from Norton to Eaglescliffe for an appointment that had been booked with me. Their solution was to offer me a video viewing tomorrow. That is not really a solution. I am considering renting and living in the property. There are already photographs online. I travelled there because I wanted to physically view the property, see the condition properly and get a feel for the place myself. Five minutes late may not be ideal, and I accept that, but making no attempt whatsoever to contact somebody who has travelled to an appointment, then simply saying "we are very busy and cannot wait" shows very little respect for that person's time. A single phone call could have avoided the entire situation. Very poor customer service and a very frustrating waste of my working day.
Hi Deyan, thank you for taking the time to share your experience. We’re sorry to hear how frustrating this was, especially after you had rearranged your working day and travelled to attend the viewing. We completely understand why you were disappointed and appreciate your feedback regarding communication around viewing appointments. This is something we will take on board with the team, as we always want the viewing process to be as straightforward as possible. We’re sorry that on this occasion your experience fell short of what you expected from us. Michael Poole Estate Agents
5/5
GoogleGreat service and experience with Stacey and Nick at Yarm branch selling my mother’s property. They kept me informed all the way through and always left messages or emails when I was unable to take calls stuck in meetings at work. They worked hard with solicitors on both sides to keep things moving. Would not hesitate to use again or recommend.
5/5
GoogleBoth Nick and Stacey were very helpful throughout our house sale - they gave us feedback after each viewing and once we had a buyer , Nick was excellent in keeping us informed throughout the process .
1/5
GoogleLack of communication and not working to standards very disappointed with this branch specifically
Dear Aaron, Thank you for taking the time to leave your review, we’re sorry to hear that you were disappointed with your experience. We take all concerns seriously and always aim to respond promptly to resolve any issues as quickly as possible, on this occasion due to it being a bank holiday some circumstances were unfortunately outside of our control, but we have done our best to address everything appropriately and as quickly as possible. We’re sorry that this has left you feeling frustrated. The Bacon & Co Lettings Team.
5/5
GoogleDanielle Kennett went above and beyond every chance she had. In a very difficult moment in our lives, she elected to step up and do extra when she had no burden to do so. For this I will be forever grateful, and would highly recommend you working with her and Michael Poole Eston.
5/5
GoogleThe whole selling process was very efficient and communicated with me throughout. Really pleased with the service
3/5
GoogleTheir website is a pain to navigate!. Each time you filter results it just reverts back to beginning until you scroll down to next filter.
1/5
GoogleTerrible cancelled a viewing then rearranged then called the morning of the viewing to say had been cancelled again but had booked me in for a viewing for the wrong property , not professional at all avoid dont waste your time
5/5
GoogleWe were dealing with Victoria wood throughout the purchase of our house! She was amazing, friendly and very approachable! 100% recommend 😊 …
5/5
GoogleA great service from Michael Poole Stockton. Special thanks to Marion, for always communicating any updates with us and making sure everything for our purchase went through smoothly. 100% recommend
4/5
GoogleStacey was a good communicator on our protracted sale. She has a warm & professional manner that means I would not hesitate to recommend her & Michael Poole- Yarm.
1/5
GoogleUnfortunately we had a poor experience with a certain Michael Poole agent. Customer service was very unprofessional and rude. Caused so much unnecessary ongoing stress which affected my health. Glad that a third party got involved and listened to our case because we received the outcome we wanted in the end.
Hi Emma, thank you for taking the time to leave a review. We’re really sorry to hear that you were unhappy with your experience and that the situation caused you additional stress. This certainly isn’t the level of service we want anyone to receive from us. We’re glad to hear that the matter has now been resolved and appreciate you sharing your feedback with us. Michael Poole Estate Agents
5/5
GoogleEnjoyed meeting with Nick. He was able to get us in to see a property in which we were interested same day.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
