Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,393 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

248

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,901 reviews on Google only. Show every review

1/5

Google

Read the small print - contract tied in for 6 months. Lots of cancelled appointments and I was doing the chasing. Diane was very agressive and cared more about my buyers than myself as the seller....was told to pay for the buyers gas and electric certificates, thankfully a tradesman told me this should be done by the buyer not the seller to which Diane said 'so you're not going to pay?'! Then threatend by Diane that I should break the chain and exchange on a day I was going on holiday so I did not loose the buyer - otherwise known as their commision. Great for them, as I did this, my things are now in storage for over 2 months, as rest of chain still not completed! AVOID - they just care about the commission not the seller.

Debbie · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Verry efficient agency,Myles Blair was the agent that help ed us get a new lovely home ,keeping us updated about all the procedures to get the property as soon as possible.Layla as well verry efficient in getting the contract signed.i would reccomend for other friends looking into a new home 2.thank you Myles !

Dy · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Absolutely A* Diane was amazing! It was not one of the smoothest processes but she was patient , knowledgeable and understanding. Nothing was ever too much trouble and she was extremely supportive. As for the company as a whole, well I can see why they are one of the most popular estate agents in the area! They sold our property within a week after previously being on with another agent for 7 weeks. They have our vote! Thank you so much!

Maureen · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

A lovely office and lovely staff. Tea and coffee offered as you sit and wait in their big brother chairs. They are unbeatable for serbice in Croydon for buying and selling properties. They even offer to drive you to and from house viewings.

Sarah · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

I was liaising with Myles and I will definitely be recommending him. He was very professional and helpful, he listened my needs and was offering well suited properties. Many thanks!

Darek · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

I would like to express my thanks and appreciation to Myles Blair for the excellent service provided and for his help and supported during the entire process of renting my flat, such a fantastic outcome. I truly appreciate his efforts in making this whole process a success.

Nick · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Lynsey did a fantastic job. We couldn't have asked for or received better. From the first viewing to making sure all our requirements were catered for to our desired timescales..

Demery · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Kai very quickly understood our situation and what we were looking for. He had an immediate rapport with my wife and I and was really helpful in finding what we were looking for and putting an offer in. He was miles ahead of most of the real estate agents we have dealt with and we would love to have bought with him. Thanks Kai.

Jacob · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

I recently purchased a property through Streets. The communication and helpfulness provided by Diane throughout the process was excellent. Thanks Diane!

Steve · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

I would like to personally thank Myles for his dedication in trying to find me my perfect property. I would recommend him to anyone looking for somewhere to rent!

Winston · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Lynsey was extremely helpful and always asked the right questions to ensure I'd find the right property for my needs. Couldn't recommend them enough!

J.C · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Faye was an absolute star. Professional, friendly, knowledgable I cannot thank her enough for everything she has done. If I could give more than 5*s I would. Thank you Faye! Keep being fabulous!

Holland · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Outstanding service Faye Godfrey went above expectations to find me my amazing property , would definitely recommend this branch!

Becca · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Layla and Autumn were excellent at finding and arranging a tenancy for a beautiful one bedroom in Gipsy Hill. Highly recommended! :)

Lucy · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Diane has been very helpful and quite proactive in her approach. I thank her and the streets ahead team and wish them all the very best for the future!

Edwin · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Having met AND worked with many, many estate agents in the last two years, I can safely say Ebi is one of the (if not THE) most experienced, empathetic and down to earth sales people I have ever met. His everlasting friendly and calming disposition is a testament to his work, and his dedication to people's dreams.

Grant · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Great service provided. Myles was especially helpful and very efficient at dealing with any queries I had, would definitely recommend him to anyone.

Jessica · 22 May 2018 · Michael Poole Middlesbrough

4/5

Google

Friendly correspondence through Jodie and Layla. Very responsive.

Ann · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

Perfect service from Myles Blair, I would highly recommend him to anyone. Excellent manor, clear and concise during the viewings with myself and my partner. I would like to thank him again for all his help and wish him all the best.

Jamal · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

My experience with streets ahead was great. Prompt viewing with Myles and George and my questions were amswered. Layla was very speedy with dealing with the paperwork process prior to moving in and patient at the same time. I am loving my amazing flat. I would most definitely recommend this team.

Tiffany · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

I would highly recommend streets ahead, I did not purchase or sell through them but my buyer for my property wasn’t selling theirs and I wasn’t getting anywhere with my buyers/solicitors, so I called streets ahead in south Croydon and I was put in touch with Diane, she was very understanding and really helpful and chased our buyers and their solicitors and more importantly kept me updated throughout the whole process, thank you once again Diane, I am extremely happy especially as we have now exchanged

Jacqueline · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

5* for streets ahead especially Layla Manning and Lauren Green. You’ve both been great in moving everything along smoothly and efficiently. We love our new home thank you for making it such an wheats process!

Kirsty · 22 May 2018 · Michael Poole Middlesbrough

5/5

Google

So pleased with the staff at streets ahead. Property under offer within two weeks and completed in eight weeks. Special thanks to Diane .

Sandra · 22 May 2018 · Michael Poole Middlesbrough

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2023, 2025.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

Reviews may appear on more than one platform.

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