5/5
GoogleRating only, no written review.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleKia from streets ahead was really helpful . Thanks Danny Young
5/5
GoogleKai Seale ... Great knowledgable service ... thorough and efficient ⭐️⭐️⭐️⭐️⭐️ Was a pleasure
5/5
GoogleKai Searle. Great guy
4/5
GoogleMy partner and myself were extremely happy with the professional and friendly support Diane and Catherine gave us whilst purchasing our first home. We would most certainly suggest using streets ahead to any one looking to purchase a property.
4/5
GoogleMany thanks to Faye Godfrey and Clare Meade for their tenacity and determination in getting a complex chain over the line - we finally exchanged last week and really appreciated being kept in the loop, even when the updates weren't always what we wanted to hear (which wasn't their fault!). Thanks for all your help!
5/5
GoogleIf Diane Armstrong had not been chasing and chivvying the buyer and his solicitors, I would now still be weeks, possibly a month away.from exchanging contracts. As it is, we exchanged yesterday. She has been marvellous and I couldn't recommend her more highly. - Nikki Robertson
5/5
GoogleDiane has been exceptional in selling my flat. She was polite and understanding. She was also available throughout the process and I had no difficulty contacting her and shared a sense of urgency which is particularly helpful.
5/5
GoogleWhat can i say "Im just the happiest person in the world. And that is because of Myles Blair for his FABULOUS Advice. During viewing time: I was worrying about my Italian bedroom set, that the flat i wen't to view with Him the bedroom was too small. So he advice me to use the secand room as dressing room. And i was like " what a fabulous idea, i think I'll take your advice,to do what you suggest and get the flat. So here I Am today. If He didn't gave me that FABULOUS advice today i would be still looking for a place. Because of the Fantastic service he give me " I would definitely recommend everyone to Street Ahead and make sure they look for Him" (Excuse my English not my first language) Flora Lyimo
5/5
GoogleExcellent service from Faye, who helped my boyfriend massively from start to finish in buying a property. Thank you! Would highly recommend.
1/5
GoogleRude, insensitive, liars.. these 3 words describe them. Will do anything to get your money, even if it means making you homeless. I dealt with Diane Anderson and had a very very stressful experience for the sale of my property. Dominic Modell came on the last day to collect the keys and was behaving as if I have borrowed money from him and defaulted Stay away at any cost... !!!!
5/5
GooglePawel and Ebi have been great, both showing me some great properties and being really proactive in helping me in my search. I have not secured a property yet, but am getting closer, I feel
5/5
GoogleWe had a complicated schedule of 12 properties to get round on Saturday with various agents. Faye bent over backwards to help us out, and was professional and really knowledgable of each property we saw. We've also now seen a few properties with Kai who has been fantastic to deal with and really personable.
5/5
GoogleWe had a complicated move involving multiple houses which went on over a long period. Throughout this the whole streets ahead team were always excellent, namely Harley and Marina when I was trying to sell my house and then Courtney, Dianne (sales progressors) and Jason (sales manager) who took over progressing the sale. They always kept me in the loop and pushed to get completion through as quickly as possible.
5/5
GoogleLynsey is highly professional and she is very knowledgable.was brilliant, helpful and really friendly. She made the whole thing much easier! and a lovely girl!! Agents team is very lucky to have her as part of their team. Again I would like to say thank you so much 😊 …
5/5
GoogleI'm very happy to work with Lynsey Radziszewska the agent. Meeting, 'faceTime' video tour around flats, professional advice's and support. Brillant services, i can hereby recommend.
4/5
GoogleThe customer service we received was excellent, especially the letting consultant George, he was very attentive and helped make the process run smoothly. The communication was very good we were kept updated on everything. The progressor Layla was also very helpful, our tenancy agreement was ready in time.
5/5
GoogleI had the pleasure of being shown a flat by Myles. He worked hard in meeting my specific criteria. Would gladly recommend to family and friends
5/5
GoogleI was liaising with Catherine and Diane and both were brilliant. I will definitely be recommending them and they were very helpful in allowing me to visit the property as many times as needed. It was a long procedure due to it being a new property but ladies were lovely to work with and the best I could have asked for.
2/5
GoogleSo disappointed..
5/5
GoogleGreat experience. George Barnes was an excellent professional, very helpful, offering an incredible and customized service. 100% recommendable.
5/5
GoogleFaye is excellent in her profession. She always follows up and returns calls. I am hoping to buy a property though her in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
