Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Showing 4,901 reviews on Google only. Show every review
5/5
GoogleAmazing customer service had nothing but positive and informative interactions with everyone at the Billingham branch. Especially Samantha Foxton who is a breath of fresh air, would highly recommend using this branch and estate agents. Thank you for everything
5/5
GoogleCraig and all the team at ValPal are great! Forward thinking, dynamic and transparent.
5/5
GoogleThe ValPal Network has changed the way we market our business for the better, helping us to drive more traffic, convert more leads and generally boost our brand. They really are more than just an online valuation tool.
1/5
GoogleNo contact in 6 months, no leads converted and told I was tied in to a 12 month contract when I tried to give notice. The whole experience has been an utter waste of time - I have not recieved a single decent lead from using Valpal and have had zero return on investment. No contact from anyone at the company in response to having zero return or leads from their product so I decided to give notice. I have now had a lengthy email from Craig to tell me that due to going over the original 12 months of our contract that we are now tied in for another 12 months and due to pay £1200 + VAT over the year. I have tried to reasonably explain that I feel that this is an unfair contract clause and have been bluntly told that he believes it isn't. I am currently engaging legal advice as to whether it is or it isn't. Regardless of the outcome, to not contact your customer in 6 months and to not even notify them that their contract is going to renew for another 12 months closer to this deadline giving them the proverbial heads up and choice that they can cancel if they're not happy is poor form. The only reason you would do this is because you know they're not happy, they're not receiving any return on their initial investment and you haven't made one iota of effort to optimise the experience for them in over 6 months. It is the kind of tactics a business employs when they know that their customers are not likely to renew their contract due to advance knowledge that their product is not going to work for them. The obvious response is 'Well you should have read the smallprint'. I don't disagree with this but at the same time it does not change anything that I've written above. 30 days notice should be able to be given at any point after the initial 12 month contract - to tie someone in for a further 12 months and to purposefully not notify them of this inevitability by explaining that their contract is up for renewal is duplicitous and underhand.
Hi Max, I understand that your contract has renewed and currently you aren't seeing the benefits that many of our top performing agents are seeing. Craig has tried to reach out, discuss and share these insights with you to make the tool work for you. I've asked Craig Vile to pop you an email with his calendar link so you can book in a convenient time to call. Alternatively, you can just call the office number and he'll be more than happy to discuss this with you and come to a resolution. Kind regards, Steph and The ValPal Network team
5/5
GoogleThe ValPal Network has has helped me boost all aspects of my new business from more valuations, to traffic convert, more leads and brand awareness. I highly recommend Craig and his team to any estate agent out there. Very helpful and always giving good advice!
5/5
GoogleRating only, no written review.
5/5
GoogleI found JP Gardener a very friendly and professional firm to work with.
5/5
GoogleExcellent service provided. Nothing is ever too much trouble,and if there is ever a problem at the property, it is always sorted out within 24 hours. All the staff are friendly, polite and courteous and have always provided a 100% A***** service. I have rented for the previous 8 years, and have never encountered any problems at all..Would highly recommend to anyone. :)
Thank you for the wonderful recommendation. We hope you have settled in your new home.
5/5
GoogleRating only, no written review.
5/5
GoogleVery good service here
5/5
GoogleExcellent people to deal with, from start to finish. Would definitely recommend.
5/5
GoogleHelpful, friendly staff, will certainly sell through this branch once the time is right.
5/5
GoogleExcellent people to deal with, professional and friendly. Georgina, Kellie and Megan are all fantastic, Highly recommend
5/5
GoogleA professional, efficient and helpful service from start to finish. Good commmunication and advice throughout. Would use again and highly recommend
5/5
GoogleExcellent service and communication through the full process of buying my new home from all the staff at michael Poole nothing was any trouble.
5/5
GoogleExcellent people to deal with from start to finish, Georgia and the team was fantastic keeping me in the loop the whole way through!! I would definitely use again and recommend to family and friends.
5/5
GoogleFound Georgina and staff friendly and always happy to help sort out any questions. Was kept informed of all developments. Would recommend Michael Poole services.
5/5
GoogleReliable and helpful service. The team went over and above our expectations with their knowledge, advice and support. I would certainly recommend this estate agent. The house was sold in record time.
5/5
GoogleRecently sold my late parents house through the Eston Branch and found Georgina who dealt with us extremely friendly and helpful. Was contacted on a regular basis with updates and advice resulting in a smooth, quick sale. Would highly recommend.
4/5
GoogleMichael Poole are a great estate agent to use if you want to sell your house. All staff at the Eston branch were helpful and were always cheerful when I spoke to them over the phone and in the branch. They helped us sell our house in 7 weeks so if you are looking for a quick sale they are the company to go with.
5/5
GoogleI could not recommend streets ahead croydon higher. So helpful every step of the way and our agent George was always going that extra mile to help us with all our needs. Very infomative and reliable. We will definitely be returning in the future
5/5
GoogleOutstanding. To find someone as passionate as Kai with your best interests at the forefront at all times is very refreshing. Knowledge, presence and great enthusiasm, without a shawdow of a doubt I'll be referring and maintaining contact with Kai.
5/5
GoogleMy job was made much easier by Kai Seale. I wish more agents were like him. Can't recommend him enough.
5/5
GoogleKai Seale Great lad showed me around a few places recently and always has a way of making you feel like your getting the best deal possible. Great attitude and always engagin making me feel at ease throughout the process Will definitely use streets ahead if they keep bringing through people like this Keep it up
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
