Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Showing 4,901 reviews on Google only. Show every review
3/5
GoogleKind, helpful and efficient staff who where very accommodating throughout the process. Only caveat would be that as a first time buyer there where times when it seemed unclear as to what was happening and I felt that I had to call to get …
5/5
GoogleThank you Georgina for all you help. Sold house at auction and it was really quick. Proffesional, friendly, understanding, helpful...the list goes on. Very happy with the service. Thank you kindly.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHighly recommended, friendly professional staff.
5/5
Google2nd time I’ve dealt with Micheal Poole Middlesbrough and both times I have been highly impressed with the communication especially from Georgina and Connor! Very knowledgable and clear to see they work very hard to help close the deal to …
5/5
GoogleFirst time buyer; buying a property through Michael Poole but using independent mortgage broker and solicitors! …
5/5
GoogleI have been very happy with the service and staff in relation to the sale of my mums property. They are very friendly and approachable. The house was sold within 3 weeks, they kept me informed on feedback from viewers and when a sale was …
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent team offering a very professional service.
5/5
GoogleAbsolutely brilliant experience - wouldn't go anywhere else
5/5
GoogleAn exceptional group of professionals whose judgement and expertise were essential in guiding both the seller and the buyer through to a happy conclusion. Great team, great company. Thanks.
5/5
GoogleMichael Poole Yarm had my property advertised on Rightmove within two days of my instruction to sell, I had an offer of 98% of my asking price within 4 days of it being advertised. Contracts were exchanged 7 weeks later, you can't ask for any more than that!
5/5
GoogleGill was brilliant at guiding us through the stress of buying a house. We definitely feel lucky that we had her expertise and honest advice during the process.
5/5
GoogleExcellent service. After having our buyers pull out of the intial sale of our house. Sam at Michael Poole went above and beyond expectations so we didnt lose our dream home. She found us a new buyer within days. We couldnt ask for anything more. We have been kept up to date with progress regularly and and questions have been promptly answered. We only wish our solicitors were as efficient. We highly recommend Gill at the in house mortgage advice bureau at the Ingleby branch. Her help with getting the perfect mortgage is second to none. Thank you to you all. We sing all your praises to people thinking of selling their house. You are all amazing!
5/5
GoogleJust completed house sale with Michael Poole. Absolutely fantastic service, support and advice from Jill, Ashley and Francesca. Lovely ladies and a great team, was a pleasure doing business, look forward to dealing with you all again in the future.
5/5
GoogleI found JP Gardener a very friendly and professional firm to work with.
3/5
GoogleRating only, no written review.
Dear Anna, thank you for taking the time to rate us.
1/5
GoogleNo availability to view a property for over a week... unbelievable. Either under-staffed or too busy - either way I wouldn't sell my house with them!
5/5
GoogleA very helpful, knowledgeable team! Neil was fantastic and has the patience of a saint!
5/5
GoogleJackie was extrmely helpful throughout our purchase process, easily accessable and great communication.
5/5
GoogleIt has been a pleasure to deal with this firm who seem to attract an interesting and varied range of properties in Cheltenham. Everyone from the management down are extremely helpful and friendly and they provide good honest feedback to vendors and purchasers alike.
5/5
GoogleFriendly, professional service from start to finish. Well informed throughout, made process as stress free as possible. Highly recommend.
5/5
GoogleReally good communication throughout the whole process. A viewing was organised the day after listing the property, and an offer agreed within the week.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
