Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,394 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,394 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
249
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Showing 4,901 reviews on Google only. Show every review
5/5
GoogleAmazing service from an outstanding company!! A special mention must go out to Sam! There is above and beyond then there is the levels that Sam went to to ensure the sale of our property and the purchase of our next home. With Ian's superb …
5/5
GoogleStill going through the process but so far Michael Poole’s, Billingham has been Fantastically Faultless! …
5/5
GoogleThe team in the Billingham office were very professional, helpful and friendly when selling my property recently. They sold my house quickly and kept me up-to-date at every step of the process. Nothing was too much trouble for them and Sam …
5/5
GoogleExcellent service from start to finish. Ian came out to value the property and we were really impressed with his knowledge of the local area and his passion. He provided us with a clear Valuation …
5/5
GoogleGeorgina and Kelley had very good local knowledge of the area, they knew the properties they had for sale. They where very helpful in giving advice to maximise a sale. Where very prompt with feedback from potential buyers, they explained …
5/5
GoogleMy mum has recently sold her house through Michael Pooles estate agent in Eston. The service provided was fantastic. Georgina and Megan both communicate every step of the way, with both myself and my mum! I have already recommended them to …
3/5
GoogleIf you want your house selling, then these are the guys to go with. You pay that little bit more but we sold the house within 14 days or so. For selling the property they would be a straight 5 *. The 3 star has taken into account their …
5/5
GoogleI have just recently bought a bungalow with Michael Poole of Eston having moved from Spain after many years. I have to say that the service, care, and attention I have received from them …
5/5
GoogleMy husband and I visited Micheal Poole Estate Agents as we are looking to purchase a family home as first time buyers, I must say the assistance received from Megan was excellent. She was quite knowledgeable about the local areas, giving …
5/5
GoogleI had an unusual site to sell, land and outbuildings, and a number of estate agents were uninterested in the sale. Seeing a Michael Poole for sale board on another unusual property I thought I would give them a call and I'm so glad I did. …
1/5
GoogleThe valuer (Jan Westbury), decided to turn up to value my house in Redcar. Whilst he was outside of my house, the office rang to say that they did not want to value the house as it was on with another agent. I had taken time off work and …
5/5
GoogleBrilliant service, sold out old house within a week and assisted us to buy our new property very swiftly. …
5/5
GoogleA big thank you to the staff at Michael Poole Redcar. They dealt with the sale of my mother's estate in an extremely sensitive manner and always put my welfare first. …
5/5
GoogleI want to thank everyone at Michael Poole for their friendliness and efficiency. From the way Jan puts you at ease when.you make first contact through the girls in.the office onto the.conveyancy department this has been a great experience. …
5/5
GoogleSince deciding to use Michael Poole Estate Agents in March of this year to sell my house, I have been thoroughly satisfied with the service that I have received. The Redcar branch quickly generated lots of activity and viewings of my …
5/5
GoogleMichael Poole Redcar have provided my wife and I with excellent, efficient and professional service during the sale of our property. They have kept us well informed via telephone of viewings, feedback and any offers. It was on the market …
5/5
GoogleExcellent service. After having our buyers pull out of the intial sale of our house. Sam at Michael Poole went above and beyond expectations so we didnt lose our dream home. She found us a new buyer within days. We couldnt ask for anything …
5/5
GoogleRecently I have just purchased a plot of land through Michael Poole's and the lady looking after it was Sam Foxton, Let me firstly say she made the whole process very easy by dealing with day to day enquiries simply outstanding. …
5/5
GoogleAfter trying other estate agents in Stockton last year and failing to sell, our experience with Michael Poole has been much less stressful. The valuation visit was very positive and all was sorted out in an afternoon - even the photographs …
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThank you to all the team at Michael Poole who eased the pain of a stressful sale. A big thank you to Andrea and Connor especially.
5/5
GoogleI have dealt with Michael Poole a few times now and would highly recommend them. Fantastic service. Very professional and friendly staff.
5/5
GoogleWish I had gone with Michael Poole before my first estate agent, so efficient and professional. Better to pay a little bit more as you really do get what you pay for. The 7 day a week service is so much better for working people like ourselves. Hope I don't have to use an estate agent again but would 100% recommend michael Poole
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
