5/5
GoogleAbsolutely fabulous service so far. Really friendly service always helpful.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH898 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH590 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)37 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleFantastic experience from all the team. They provide a professional service from start to finish
5/5
GoogleProfessional friendly staff. Lots of advice and efficient service. Easy to contact.
5/5
GoogleMichael Poole's have been able to advertise and sell my property within the week very happy with The communication's throughout big thank you to the staff and everyone A* and great job on the advertising hope to deal with again in the future best regards Carl
5/5
GoogleFriendly staff and reliable team. Previously went with another agent in the area for 12 weeks and received only 3 viewings. 2 weeks with Michael Poole, 7 viewings and an offer accepted. Highly recommended!
5/5
GoogleGreat staff, great service! Kellie is professional and helps you as she can. Thank you!
5/5
GoogleAfter hearing a lot of horror stories about people selling their house, I was very wary about the whole process. Ashley from Michael Poole has been an absolute pleasure to work with. The whole thing, from start to finish has all gone very smoothly. We sold our house in under a month! I can recommend Michael Poole without hesitation.
5/5
GoogleI have found the staff and service at Michael Poole Redcar to be professional, polite and friendly and quick. They were particularly good at communicating to me regarding viewings and feedback. I would certainly recommend them.
5/5
GooglePoole's helped me to sell my house and were very professional. They kept me up to date on all developments on the viewings and the eventual sale. They also went out of their way to help me with meter readings, mail, etc because I was away from the UK at the time. Completely hassle free. Thanks.
5/5
GoogleVery professional and efficient service. Delighted with the service I received for my house sale. Would definitely recommend.
5/5
GoogleReally good estate agents! Highly recommended. Nice people, very understanding and kind.
5/5
GoogleRating only, no written review.
Agent replied · 16 May 2026
Thank you for the lovely review
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
GoogleIncredible branch. Claire Yare helped throughout the whole process, she went above and beyond to make sure we were on track. Could not recommend them enough. Thank you again.
5/5
GoogleExceptional service from the team in Nunthorpe. A particular thanks to Victoria who went above and beyond to ensure the sale went smoothly.
5/5
GoogleExcellent service provided throughout the process of selling my house and the purchase of the new.Would highly recommend Vicki Phelps at the Nuthorpe branch, was there to assist at every stage during the process, very reactive and responsive and gave daily updates which was a great help for all parties.
5/5
GoogleMichael Poole, particularly Matthew Hunt, were fantastic throughout the whole process, would highly recommend!
5/5
GoogleMatthew at Michael Poole was a pleasure to deal with throughout my first time buying experience. He explained things and made sure I was clear of movements at each stage. I could recommend buying a home through this agency.
5/5
GoogleOutstanding service from first viewing to completion. Megan, Matthew and Ian installed me with full confidence with their great communication skills, professionalism and genuine compassion. Great work guys. Highly recommended
5/5
GoogleA huge thank you to Matthew at Michael Poole in Billingham for going above and beyond to help with the sale of our house. I can honestly say that if it wasn't for Matthew, We wouldn't be in our new home! Michael Poole supported us every step of the way and were always on hand to provide additional advice and extra information. We would highly highly recommend and will always now be going back to Michael Poole for any sale needs. Thank you so much!
5/5
GoogleEveryone at Michael Poole were very professional, knowledgeable, helpful and kind. They went beyond expectations to make sure that my house purchase was completed quickly and efficiently. Excellent service, attractive prices and pleasant experience. I will definitely use them again
5/5
GoogleVery happy with the local service provided - as an out-of-area landlord, I've greatly appreciated being able to have my property managed by Michael Poole's lettings department.
5/5
GoogleThank you Georgina for all you help. Sold house at auction and it was really quick. Proffesional, friendly, understanding, helpful...the list goes on. Very happy with the service. Thank you kindly.
5/5
GoogleA huge thank you to Matthew at Michael Poole in Billingham for going above and beyond to help with the sale of our house. I can honestly say that if it wasn't for Matthew, We wouldn't be in our new home! Michael Poole supported us every …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Michael Poole to help?
Send Michael Poole a message.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
