5/5
GoogleGreat service from streets ahead especially Faye Godfrey who’s customer service was fantastic. Very efficient and professional.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,129 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH898 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH590 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)37 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleStreetsahead Croydon Central has been pleasant in helping us in our search! Special thanks to Myles who is friendly, professional and responsive in listening to our property search criteria.
5/5
GoogleI would like to thank Salma, she was very helpful, easy to speak to and understood quickly what I was looking for. She was very good at offering tailored property matches.
5/5
GoogleThank you Bradley for all of your help
5/5
GoogleStraightforward, helpful and willing - thanks Bradley for an easy experience
5/5
GoogleBradley Snape has proved himself to be an excellent agent. I’ll recommend him to attend to any client.
5/5
GoogleAll I can say is thank you for everything Bradley. You made sure we were happy, like you said you would. Great work.
5/5
GoogleCouldn't have ask for more. Worked hard to find us lovely home. Bradley was great.
5/5
GoogleRating only, no written review.
5/5
GoogleCatherine was extremely responsive, including during awkward hours, to questions we had about a property, and as the transaction has progressed. She also clearly set our expectations on next steps and timings very well. At no stage, whether at offer or conveyancer selection did we feel any sort of extra pressure. As a result, this has given us much confidence so far, which is greatly appreciated, and look forward to completing the transaction with her. Therefore highly recommend working with Catherine from a buyer's perspective.
5/5
GoogleMy experience with Street Ahead - Catherine has been brilliant so far with the initial stage of my purchase . I found Catherine to be very approachable and she has been highly responsive to my enquires , replying to emails even out of normal office hours . I look forward to receiving Catherine's assistance throughout the remainder of the process . Thank you Catherine for all your help to date.
5/5
GoogleI WOULD like to thank Myles Blair and Zeenat, I can't speak highly enough of the service and support provided by Myles and zeenat was great and very understanding thank you very much guys.
5/5
GoogleI can only most highly recommend Lynsey and her team at Central Croydon branch. Very professional, punctuate, absolutely no issues for the 12 months of my tenancy.
5/5
GoogleI can highly recommend High Street branch. Very positive impression. Letting team: Lynsey, Myles and Jakub were very proffesional, patient, helpful and friendly.They offer me a lot of properties, there was no problem at all with contact, ready to help anytime. Thank you very much.
5/5
GoogleWe are relocating from Scotland and were looking for a very cosy and well maintained house to make it "home" once we moved. Lynsey was very nice and helpful in making sure we secured the property that we really wanted. Being so far away, was rather limiting and we did something we never thought we would ever do: made an offer without viewing the property. We felt comfortable doing that based on the fantastic quality of the home reflected in the photos taken directly by agency and based on the assurances from streets ahead and Lynsey. We are so happy with our new property and we hope we'll be very happy in our new home. Thank you so much for all the help!
5/5
GoogleA huge thank To Myles and Zeenat for helping me to find a suitable property and for processing my information so quickly with such ease.The whole experience was perfect, and very hassle free.I would highly recommend these guys to anyone looking for a new home.Thank you so much !!!! You have done a great job !
5/5
GoogleDelighted is an understatement in dealing with the Billingham branch for the sale of our new home. Fantastic communication, speedy answers and fantastic customer service from Sam, Ian and Matt 10/10
1/5
GoogleDon't use, waste of time and energy, don't show up at viewing, don't call or reply to messages, unprofessional and blatantly don't care about customers service
5/5
GoogleFriendly staff and an excellent, professional service.
5/5
GoogleWouldn’t hesitate to recommend these guys to anyone, professional, attentive and very friendly. They helped me sell my house within a week, 5 viewings in the first few days with great follow up and feedback.
5/5
GoogleLovely staff and work very quickly. They weren't even our own estate agent yet they still went above and beyond to get us in to our new home. Really friendly especially Sarah and Francesca. Would recommend to anyone.
5/5
GoogleWonderful staff who have been very professional and supportive through some difficult decisions. Would certainly recommend
4/5
GoogleRating only, no written review.
5/5
GoogleExcellent service, well pleased with this company and the staff
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
