5/5
GoogleRating only, no written review.
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,269 reviews · 981 on Google (4.7)37 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,129 reviews · 843 on Google (4.8)40 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,092 reviews · 810 on Google (4.8)32 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH898 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS860 reviews · 573 on Google (4.6)44 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH590 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH438 reviews · 208 on Google (4.9)38 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP410 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD402 reviews · 201 on Google (4.8)31 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ390 reviews · 107 on Google (4.7)31 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH384 reviews · 151 on Google (4.1)27 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD318 reviews · 118 on Google (4.8)35 in the last 90 days
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleMP sold my parents' house for me after probate. They were very efficient, and regular phone calls from Georgina, Connor and Maria in the office kept me up to date with progress. Friendly and professional throughout.
5/5
Googlethis was the first time I had used an estate agent and I'm glad it was Michael Poole. From the first time I called them they were so professional. No sooner was the property put on the market than we started getting calls to let us know …
5/5
GoogleFrom start to completion we had a totally first class professional experience. The team took all of the stress of selling out of our hands and provided a superb service from start to finish. We were kept well informed every step of the way. …
5/5
GoogleFriendly staff and an excellent, professional service.
1/5
GooglePoor communication by the staff during my search for a property to rent, really disappointed!!
5/5
GoogleWouldn’t hesitate to recommend these guys to anyone, professional, attentive and very friendly. They helped me sell my house within a week, 5 viewings in the first few days with great follow up and feedback.
5/5
GoogleThey did a great job and sold two properties for me. Ian's photos were very good and Sam in the office was really helpful, particularly as she rescued a sale that we had nearly lost. Highly recommended.
5/5
GoogleThank you to Matthew Hunt for recommending Gill Stamp who was very helpful in regards to my mortage and the options I had.
5/5
GoogleGreat service from start of process through to completion of sale. We live over 200 miles away, which complicates some aspects, and Michael Poole gave good advice, kept us informed and assisted us as "go between", and with "on the spot" help when we needed it !
5/5
GoogleVery happy! Francesca has been a real help thoroughout the buying process along with the rest of the team at Redcar, would definately recommend their services when buying!
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service
5/5
GoogleI found all the staff friendly and extremely helpful.
5/5
GoogleGood service provided by all, good advice and very helpful.
5/5
GoogleAs first time buyer everything is all new and confusing but girls at Michael Poole have been lovely and gone out there way to make me feel at ease and questions they couldn't answer they rang other company's to find out for me :)
5/5
GoogleGreat service from Michael Poole, Helen Walsh in particular. We were kept up to date with what was happening with our sale and Helen was always friendly and helpful.
5/5
GoogleGreat service from helpful friendly staff. Will use again and happily recommend to anyone.
5/5
GoogleFantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
GoogleI’m so pleased we chose Michael Poole in Ingleby Barwick to help us sell our home. In the end we ended up selling with them and buying our next home through them. When I am selling a home I want to build a relationship with people I can trust and who communicate excellently. This is exactly what you will get from Karen and Rachel. I would certainly recommend them on the basis of my very positive experience. Derek the valuer was also brilliant, giving us realistic advice on pricing and sale strategies which really delivered for us. Many thanks to all!
5/5
GoogleVery happy with the service Michael Poole has provided whilst selling our house. Very professional from our first valuation meeting with Ian through to ongoing contact with Sam and Matthew. The photos they took of our home and the write up led to us having a high number of viewings quickly and we had an offer within two weeks of putting it up for sale. Sam has constantly kept us up to date as our sale has progressed including updates from our solicitors before us. I would highly recommend Michael Poole to other people wanting to sell their home. Very responsive, approachable and professional.
2/5
GoogleWe are tenants and letcheck performed the inventory and check-in on our move in date. Unfortunately, we are not satisfied with our experience and we did try to resolve our concerns with letcheck directly. At the time of check-in, letcheck …
5/5
GoogleAlways reliable and efficient , very happy with service, no complaints
Agent replied · 3 July 2026
Dear Peter- thank you for your very positive review, much appreciated
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
