Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,393 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

248

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers9 reviews

4.9 / 5 Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Graham, 30 March 2016Read all 9 from sellers

Buyers2 reviews

5.0 / 5 Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Diana, 4 March 2016Read all 2 from buyers

Landlords5 reviews

5.0 / 5 I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Laura, 23 March 2016Read all 5 from landlords

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,901 reviews on Google only. Show every review

5/5

Google

A big thank you to Debbie, and all the team for all your help, very professional every step of the way.

Julie · 28 May 2026 · Michael Poole Billingham

5/5

Google

Brilliant bought my first home through michael poole and i cant thank them enough everything went through very swiftly and hassle free thankyou!

Michelle · 27 May 2026 · Michael Poole Eston

5/5

Google

We bought a house with Victoria and she was super helpful throughout the whole process. She was super knowledgeable and always happy to answer all my questions. She also had great communication skills and communicated with all the stake holders. Thanks Victoria!

Emma · 27 May 2026 · Michael Poole Nunthorpe

4/5

Google

Brilliant place with an indoor pond (containing fish!), several vibrant plants, a massive outdoor section, as well as amazing food. I would quite like to visit again

Abe · 27 May 2026 · Michael Poole Redcar

5/5

Google

Rating only, no written review.

Claire · 27 May 2026 · Michael Poole Redcar

5/5

Google

I admit I’m a bit of a plantaholic. I ordered from Urban Jungle years ago and remembered about them when I was buying new perennials. Wow. The quality of their plants are phenomenal. I normally order roses from specialist rose nurseries, …

Nigel · 27 May 2026 · Michael Poole Redcar

5/5

Google

What a beautiful assortment of awesome indoor and outdoor plants.

Mark · 27 May 2026 · Michael Poole Redcar

5/5

Google

Rating only, no written review.

Mario · 27 May 2026 · Michael Poole Redcar

5/5

Google

Hit every single hurdle possible when applying for a home, but Jazmyn and the team didn’t give up and got me and my little one into our first ever home. So lovely and welcoming, genuinely the best agents I spoke to in my search for a home, no judgement at all just completely understanding and with me all the way. I can’t thank them enough.

Izzie · 26 May 2026 · Michael Poole Coulby Newham

5/5

Google

Phil was fantastic throughout our property sale. Not only was he communicative with us, he was dealing with a relatively complex chain, taking time to liaise with all the parties including solicitors and agents. He managed the process incredibly well, keeping us up to date. Phil even went above and beyond by helping us out at the last minute to move a few things. I would highly recommend Phil for your property sale or purchase.

Anvay · 26 May 2026 · Michael Poole Redcar

Agent replied · 26 July 2026

Dear Anvay, Thank you so much for taking the time to leave such a kind review. It was an absolute pleasure working with you on your sale. As you know, property chains in the Leamington Spa area can get a little "interesting," especially when we're coordinating between multiple solicitors and agents to keep things moving. I’ve always believed that my job doesn't stop at just finding a buyer; it’s about navigating those complexities so you don't have to. I’m also glad I could lend a hand with the heavy lifting on move day! At EweMove Leamington Spa North, we pride ourselves on being more than just a typical agency, we’re here for the whole journey, right down to the final box. Wishing you all the very best in your new home. Warm regards, Phil Smith EweMove Personal Estate Agent

1/5

Google

Emailed regarding a house to let, didn't get any response, even called them, still no response. Not very professional if you ask me and not a good advertisement.

Focused · 26 May 2026 · Michael Poole Nunthorpe

5/5

Google

I truly appreciate your efficiency and dedication in handling everything so promptly and thoroughly.

Binu · 23 May 2026 · Michael Poole Nunthorpe

5/5

Google

A first class service in all aspects from start to finish.

Martyn · 23 May 2026 · Michael Poole Nunthorpe

5/5

Google

I was introduced to Sprift around 5 years ago and honestly, I can say it’s become essential to the day-to-day running of my business. Data is everything and I’ve genuinely not seen another platform come anywhere close to this level. Ive had software before however with Sprift it’s the people behind it. It feels less like using a platform and more like having an extension of your own team working in the background. The support is unreal, easy to talk to, down to earth, no fluff, no nonsense… and that’s exactly how I like to operate. In an industry full of noise, Sprift delivers... Consistently. This isn’t a “nice to have” tool, I honestly believe it’s a necessity.

Liam · 23 May 2026 · Michael Poole Nunthorpe

Agent replied · 23 June 2026

Thank you so much for your incredible review, Liam! We're honoured to have been part of your business for the last five years. Hearing that Sprift has become an essential part of your day-to-day operations and feels like an extension of your team is the highest compliment we could receive. Your kind words about both the platform and our people mean the world to us. Thank you for your continued trust and support. Kindest regards, Ellie Wilson Head of Customer Experience

5/5

Google

"A big thank you to Ellie and Adam at Sprift for the constant training, support and guidance in using this amazing bit of software. The onboarding process, webinars, useful tips and ability to approach the team with suggestions has been incredibly helpful and it's the best software I've ever used in 10 years of sales and lettings. The content and data it gives you makes my new estate agency business stand head and shoulders above the rest and I couldn't do it without Sprift and the team behind it. Keep up the good work! James Harvey. Managing Director - Golden Sands Property Management"

James · 23 May 2026 · Michael Poole Nunthorpe

Agent replied · 23 June 2026

Thank you so much for your incredible review, James! We're absolutely delighted to hear how much value you're getting from Sprift and that the training, webinars and ongoing support have helped your business stand out. Your kind words mean a great deal to both Adam and me, and we're thrilled to be part of your journey as Golden Sands Property Management continues to grow. Thank you for your support and trust in our team. Kindest regards, Ellie Wilson Head of Customer Experience

5/5

Google

I've been using Sprift for a few months. Beforehand I reviewed the market for similar providers and nothing came close. As a property professional reliable data is essential for my work. I am able to use the information to accurately value properties, monitor my local market performance and provide information to buyers looking to acquire property. Very happy to recommend.

KEVIN · 23 May 2026 · Michael Poole Nunthorpe

Agent replied · 23 June 2026

Thank you for your fantastic review, Kevin! We're so pleased to hear that Sprift has become such a valuable resource in your day-to-day work, from valuations to market insights and supporting buyers with reliable property information. We really appreciate your recommendation and continued support. Kindest regards, Ellie Wilson Head of Customer Experience

5/5

Google

I had a great experience working with Dan during our onboarding onto the Sprift API. He was consistently responsive, helpful, and quick to answer any questions that came up along the way. The level of support and service has been excellent throughout, and it's made the whole process smooth and straightforward. Highly recommended.

Nima · 23 May 2026 · Michael Poole Nunthorpe

Agent replied · 23 June 2026

Thank you for your wonderful review, Nima! We're delighted to hear that your onboarding experience was such a positive one. Dan will be thrilled to know that his support helped make the API integration process smooth and straightforward. We really appreciate your recommendation and look forward to continuing to support your team. Kindest regards, Ellie Wilson Head of Customer Experience

5/5

Google

I would like to give my thanks to Marion for supporting me with the purchase of my first home! She was able to keep me updated throughout every stage and of the process and answer any queries thoroughly which helped make the purchase run smoothly for me. I would recommend her to someone else in future wanting to purchase a home.

Jenni · 23 May 2026 · Michael Poole Stockton

5/5

Google

Big thanks to Mo and Jude from the Bromley team who were really great. Thanks Pawel as well for setting up the viewings. Really insightful team.

Josh · 22 May 2026 · Michael Poole Middlesbrough

5/5

Google

I was assisted by Lewis Gardner in my recent search for a flat in Croydon and want to comment in gratitude for the support he provided me in that time. He took time to really understand my priorities and worked hard to match properties to these without push or pressure. Although in the end, a property that best suited me was on the market from another agent, I wanted to share this note of appreciation for the work Lewis did. He made my search significantly more productive and enjoyable.

Mike · 22 May 2026 · Michael Poole Middlesbrough

5/5

Google

Brilliant from day one, at no point were we worried about delays or lack of info as Marion was constantly on the ball updating us throughout. Takes the time to call you when necessary as well as emails so you're always up to date with where you're at. Would 100% use again in future

Dan · 21 May 2026 · Michael Poole Stockton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2023, 2025.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

Reviews may appear on more than one platform.

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