Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Showing 4,901 reviews on Google only. Show every review
5/5
GoogleDebbie has been absolutely brilliant she has made the selling of our property and purchasing another so easy for us, she has always kept us informed every step of the way and also responded quickly to any questions and concerns we had. Debbie and the rest of the staff were always pleasant, friendly and very helpful. Thank you so much for everything
5/5
GoogleSarah at Michael Poole has managed our property lettings and she does an outstanding job. Communication is excellent and she's always on hand with sound advice. Sarah has helped us to secure excellent tenants and we wouldn't want anyone else managing the lettings. 100% recommended. ⭐⭐⭐⭐⭐
Hi Julie, Thank you for your glowing review and for choosing our fully managed service! We're so pleased to hear you've had an excellent experience and that Sarah has kept you well-informed throughout. You're absolutely right - handling utility and council tax notifications is a part of our service we should definitely shout about more! We're delighted to be working with you and look forward to continuing to support you and your tenants going forward., The Michael Poole Team 💙
5/5
GoogleSelling my mum's house after her death, the staff were brilliant, explaining the whole process and answering any questions that I had. Highly recommended!
1/5
GoogleAbsolutely dreadful experience with this company. We tried for days to use the app, and never received a passcode from them. I phoned Thirdfort and the woman there said it was because our phones are on Sky mobile, which is rubbish because our daughter didn’t have this problem and she is on Sky mobile. The woman suggested we ‘used a friend or neighbour’s phone’ to complete our ID check. Very secure! She said she would contact our solicitor to sort it out, but never did. Useless!
5/5
GoogleEasy and smooth process throughout lovely staff
Thank you so much for your 5-star review and kind comments. We are so pleased to hear that you have found the process easy and smooth so far, and that we as a team made a positive impression. It's been a pleasure helping you through the application process, and we are so pleased that everything has progressed successfully. We look forward to continuing to support you over the coming weeks and helping you settle into your new home. Thank you again for taking the time to leave us your feedback, it really is appreciated. Best wishes, Mia and the Morriston Lettings Team
1/5
GoogleRating only, no written review.
David I have no record of you as a client yet here you are trying to harm a small business, I am just trying to support my family and people like you don’t realise how much damage this does. Please don’t hide behind your keyboard, call me on 07538298911 or come and see me at my office
1/5
GoogleRating only, no written review.
Further to your 1* review - We don't have a record of you on our systems so not sure if placed in error - we are a sales & lettings agency based in Coventry West Midlands? Please feel free to contact me directly to either discuss your concerns or assist you with your property requirements. Assuming the review was placed in error I would ask you kindly remove the review as it goes against our many 5* reviews. John Buckby Lettings Manager j.buckby@payne-cov.com 02746 222 022
5/5
GoogleRating only, no written review.
Thank you for the five star Google review.
5/5
GoogleGemma was prompt, professional and very efficient in taking and presenting the photos and floor plans of my house. Very strongly recommended.
5/5
GoogleEmma and Zoe are truly great to work with. Great communication with Emma and Zoe has photographed two properties for us now to a high standard. She is extremely friendly, personable and accommodating and goes the extra mile to ensure an excellent result. The most recent pictures are attached.
1/5
GoogleUnprofessional! Was told they would contact me and my wife back but never heard back as a result lost out on an interested property
Thank you for your feedback. We take all customer comments seriously and would appreciate the opportunity to look into this further. Please contact us directly.
5/5
GoogleUsed Acquaint for 4+ years was overall happy, customer service is really good professional and UK based. Friendly and always happy to help, we moved away due to them not having opening banking.
5/5
GoogleExcellent service, second to none. Highly recommended.
5/5
GoogleAs sellers, we appreciated the support and advice from Neil Buck during the fraught period between agreeing terms with our buyers and exchange of contracts. Sam Smith gave us her attention to detail whenever needed. However, we had to reduce our price to agree a sale and Perry Bishop's fee was based on the original offer price - in retrospect we wished we had agreed a percentage fee arrangement.
Thank you Helen Wishing you all the best for the future Ben and the Perry Bishop Cheltenham team
5/5
GoogleI was very impressed with the service provided by Perry Bishop's Cheltenham office when selling my property recently. From the very beginning I had every confidence in Ben, Sam and the team, that they were doing their best for me, from valuation through to marketing and finally getting the sale through satisfactorily. It wasn't the most straightforward sale but they provided good advice and support and kept me informed of any developments in a timely manner. I would thoroughly recommend them.
Thank you Matt - very kind and much appreciated. Best wishes Phillip Bishop
5/5
GoogleAnthony was excellent throughout the process. He was quick to resolve any issues, handled all the documentation efficiently and was very thorough in his work. He was also friendly, approachable and easy to communicate with. I would highly recommend him to anyone looking for a reliable and professional agent.
5/5
GoogleWe had such a great experience with Sophie while putting in an offer on the home we wanted to purchase. She was absolutely lovely to deal with and genuinely excited for us when our offer was accepted. We would highly recommend Sophie to anyone looking to buy a home.
5/5
GoogleWe were delighted with the professional manner in which the staff at the Marina office dealt with the tenancy and following sale of our property. They were friendly, respectful and extremely knowledgeable in all aspects of business. We would highly recommend their services.
Thank you so much for your wonderful 5-star review. We are so happy to hear that you were pleased with the service provided by the Marina team throughout both the tenancy and subsequent sale of your property. Providing knowledgeable, respectful and professional support at every stage is something we pride ourselves on, so your kind comments and recommendation really do mean a lot to us and our future clients. On behalf of the whole Marina team, thank you for placing your trust in Dawsons. Best wishes, Kelly, Laura and the Marina Team
4/5
GoogleAn interesting location with a fun one lane entry/exit route making driving in rather interesting. Parking is good and some very knowledgeable staff around to help. …
5/5
GoogleLovely place and lovely cafe will definitely come again. Such a peaceful and tranquil place to go.
5/5
GoogleStaff were very helpful, and always willing to assist, especially Laura Woolly who was constantly getting in touch with the me and updating me with the progress
Thank you for recognizing Laura's dedication to keeping you informed throughout the process. We're proud to have such a helpful team that goes above and beyond to assist our clients. Let us know if there is anything else we can do for you!
5/5
GoogleJeffrey was very helpful and patient. He tried his best to make me buy the flats he showed me. He was easy to ask questions and I can see his hard work will pay off in the future. Keep up the good work!!
5/5
GoogleAidan Lech-Allan is the man. I leave few reviews but Aidan went over and above to turn things around for us and we are very grateful. Property is a people game and this is the person to deal with. Deserves a pay rise.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
