Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Showing 4,901 reviews on Google only. Show every review
5/5
GoogleGot the keys to my new property today and was dreading moving my stuff and having to set up bills, but after a call from Matt, electric, water and tv was set up in 5 minutes. Took all the stress out of moving. Great guy a pleasure to deal with
5/5
GoogleRating only, no written review.
5/5
GoogleI have recently moved into a new property and just as mentioned in my contract, Sam s from Homebox contacted me by email to help me arrange my bills, all in one place. The platform to book an appointment is great as it allows you to choose the the most suitable time and it also adds a reminder on your phone plus you get send a reminder just before the scheduled appointment. The set up is through a phone call and Sam was very polite and helpful to all my questions. Not to mention that it was a very quick phone call rather than waiting for a long time with the music at the background to sort bills. Would definitely recommend. Thank you!
Thank you so much for the fantastic 5-star review! We are so pleased to hear that you found our all-in-one bills platform so easy to use, from booking your appointment right down to the automated calendar reminders. We designed our smart dashboard to take the stress out of moving house by letting you manage everything in one place. We’re so glad we could get your utility bundle setup sorted quickly, saving you from those frustrating, long customer service hold times. Thank you for the recommendation, and welcome to your new home!
5/5
GoogleI spoke to Lee who was really friendly and helpful. He explained everything clearly and helped me make an informed decision.
1/5
GoogleInconsistent inventory reports. The quality and amount of photos taken on a check in report is drastically different to the check out inspection. It's very clear that the business attempts to pin damage on tenants at the end of a tenancy in order to justify engagement by the landlord
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5 star review for Silver Oak Property.
5/5
GoogleVery personable service, responsive and knowledgeable! Would definitely recommend Nev to friends & family looking to sell
It's been my absolute pleasure helping you achieve your moving goal and thank you so much for your very kind words and recommendation of EweMove Otley & Guiseley. Enjoy your new home! Thanks again, Nev
5/5
GoogleCourtney, is a very down to earth agent. Very genuine. You can trust in her 👍 …
5/5
GoogleWe recently purchased our property through the Broadwater branch and the service was superb. Our agent Daisy Chamberlain was excellent from the first viewing throughout the purchase, we purchased a probate property so could view many times …
Dear Natalie, Thank you so much for taking the time to leave such a glowing review, we are so … More
5/5
GoogleCan’t rate and recommend highly- real care and attention to detail, felt so supported all the way through the process.. thank you Scott!
Dear Jayne, Congratulations on your exchange of contracts, thank you for leaving your … More
5/5
GoogleIt was an amazing experience. The team at the agency was very friendly, professional, and helpful. Thank you so much for helping me throughout the process of renting my new home. I truly appreciate all your support.
Thank you so much for the 5 stars - it was our pleasure!
5/5
GoogleGreat service! Marion was extremely helpful every step of the way from viewings of our property to completion. Highly recommend Michael Poole Stockton. Thankyou so much xx
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent range of plants is amazing
5/5
GoogleUnreal place. Beautiful selection of jungle style plants. Lovly cafe and epic koi pond. Dont forget you're wallet 😁 …
5/5
GoogleWould highly recommend Michael Poole. Derrick was amazing at the valuation. Nick was great arranging viewings etc and Stacey was amazing at communications and getting it all together at the end.
4/5
GoogleRating only, no written review.
5/5
GoogleJenny L was an absolute pleasure to work with! She followed up very promptly with my buyer and kept me in the loop at all times, which gave me complete peace of mind. I can’t thank Jenny enough for her efforts.
Thank you Charlie, Jenny was made up this and your email earlier. Thank you again for your valued business
5/5
GoogleExcellent service, so helpful and informative. Would highly recommend Michael Poole, would definitely use them again.
5/5
GoogleDebbie has been so helpful with everything, checking in every so often to check on progress, getting in touch when needs be!
5/5
GoogleDebbie was fantastic throughout the sale, excellent communication, highly recommend.
Thank you so much, Steve! We’re thrilled to hear that you had a fantastic experience with Debbie. Excellent communication is key, and we’re glad she could provide that for you. Your recommendation means a lot to us!
5/5
GoogleRating only, no written review.
Thank you for leaving us a five star rating on Google.
3/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review. We appreciate your rating and are pleased you chose John Payne Estate Agents. We remain committed to providing the highest level of service and hope that next time we provide a five star service.
5/5
GoogleRating only, no written review.
Thank you for your five star google review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
