Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
Showing 4,901 reviews on Google only. Show every review
5/5
GoogleAbbey showed us around a property for a viewing. She was hands down the best estate agent we have ever had. She was incredibly knowledgeable about propeerties and the local area, and fair minded. Despite not knowing the property she gave us some great thoughts which guided our thinking and helped reassure us about our questions. What a fab agent!
1/5
GoogleRude, impatiant and disrespectful, handled with threats and otherwise. Don't waste time with this joke of a place, pathetic people and service
5/5
GooglePat and his team worked very hard for us as we had a few issues along the way. He gave us some good advice and Amira kept us updated on progress. So thanks to all of the team.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5 star review for Silver Oak Property. We truly appreciate your support and are pleased you had a positive experience with our sales and letting services in Llanelli. Kind regards, Greg
5/5
GoogleOur house buying experience has been great thanks to the Michael Poole Team, and especially Debbie!!! We are grateful for all the help we received throughout the process and felt like we were supported the entire time! If we moved again we would 100% come back to Michael Poole!
1/5
GoogleThe app misled me by asking for s review of srar rating mid way through. O did so. But the rest of thr exercise was futile and failed. These app companies are on an agenda of misleading
5/5
GoogleRating only, no written review.
5/5
GoogleWould highly recommend Michael Poole. Derrick was amazing at the valuation. Nick was great arranging viewings etc and Stacey was amazing at communications and getting it all together at the end.
5/5
GoogleVery good customer service, accommodated my needs. Both Nick and Chelsea were attentive, patient and courteous. Efficient move into new flat.
many thanks for taking the time, great to hear about the service you received. M. Moston Director
5/5
GoogleI’ve been working with Connor Alty for several years, and it was always a pleasure to deal with him. Connor is very helpful, quick to respond, and always ready to sort out any questions we have.
And thank you for all the good work you do for us as well. M.Moston Director
5/5
GoogleNick has been great! Super responsive to emails and helpful with all parts of the moving process
5/5
GoogleRating only, no written review.
5/5
GoogleAttentive. Great service, accountable. I recommend
5/5
GoogleImran has given me tremendous support from the beginning. What I like most about him is that whenever I ask him about anything, he responds very quickly.This actually gives me and any other client a special boost of confidence. And I will never forget to praise him for his kindness in my case.wish him best in future .
Thank you for your kind words. We're delighted Imran's support and responsiveness made such a positive impact. We'll be sure to pass on your feedback and best wishes. We truly appreciate your support!
5/5
GoogleLove it great experience Imran went me above and beyond to advise me with buyer and sales process and solistors and information get me very quickly as possible I definitely recommend him people I know
Thank you for your wonderful review! We're delighted to hear that Imran went above and beyond to support you throughout the selling process. We really appreciate your recommendation and your kind words. Wishing you all the best!
5/5
GoogleSarah was very cooperative, helpful, and responsive throughout the entire process. She made our move into the property smooth and hassle-free, always answering my calls or getting back to me quickly. We had a great experience and highly recommend her.
Hi Areeba, Really happy to have helped you move into your new home and I'm sure you will enjoy the village and all it has to offer! If you do need anything you know where I am :)
5/5
GoogleMo was a pleasure to deal with as a buyer: - no seedy tactics, just good gentle soft sales technique. He answered our enquiries with urgency, even after completion. One enquiry was on a Sunday when we couldn't figure out what was going on with the central heating. He had no legal obligation to respond, simply a moral one. On one occasion I have been so impressed by the quality of estate agency as a buyer, I have decided to go with that agency when it came time to sell. This would be another one of those occasions. How one represents oneself really elevates both the personal and the corporate brand.
Thank you so much for your glowing review! We’re thrilled to hear that you had a positive experience with Mo at EweMove Stratford & Forest Gate and appreciate his dedication to client service. Your feedback reinforces our commitment to providing exceptional support, even post-completion. Looking forward to assisting you again in the future.
5/5
GoogleSam has just helped me and my partner set up all of our utilities for our upcoming move and I cant thank him enough. He made everything so easy and explained everything properly. As a person who suffers from anxiety, sam made me feel at ease and i can relax now knowing everything is in place. Thank you Sam 😊 …
5/5
GoogleFast and easy
1/5
GoogleIf i could give them zero stars i would. I havent had a single person tell me they had a good experience. I’m exhausted of this company and constant issues.
5/5
GoogleBetween Emma and Isobel Michael Poole has been incredibly informative, professional and friendly from start to near finish, helping me when I've had any issues, finding people and quotes to help me out whilst finding ny firs home
5/5
GoogleHaving quickly found a buyer Brad did a great job with what then turned out to be a quite difficult sale (due to legal process). He chased various parties involved and kept me informed along the way. Highly recommended.
Thank you Simon for the generous review. Best wishes with your new venture. Brad.
5/5
Googlefirst class and efficient service from instruction to exchange. Thanks guys
Hi Jonathan, I really appreciate the review. Being that you have long standing relationships with many Estate Agents, I want to thank you for appointing Stow Brothers. It's been a pleasure working with you on the sale and also on general business over the years. Best wishes and I look forward to working with you again. Take care. Tony Branch Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 20232023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 20232023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Michael Poole a message.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
