Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough

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Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more

4.7

★★★★★ Excellent

5,392 reviews across 12 offices and 4 platforms

www.michaelpoole.co.uk

Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,067

Reviews on Google

All 12 offices

Facebook logo

4.2 / 5

58

Reviews on Facebook

Business-wide

Trustpilot logo

247

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers9 reviews

4.9 / 5 Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Graham, 30 March 2016Read all 9 from sellers

Buyers2 reviews

5.0 / 5 Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Diana, 4 March 2016Read all 2 from buyers

Landlords5 reviews

5.0 / 5 I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Laura, 23 March 2016Read all 5 from landlords

Our offices

Michael Poole's 12 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,901 reviews on Google only. Show every review

5/5

Google

Danielle Kennett from the Michael Poole Middlesbrough branch is very experienced in helping people and giving her outstanding knowledge for a landlord in renting a property. She is a very patient lady with her clients, very softly spoken ,explaining each stage of the lettings process from start to finish.Keeping in contact with her clients - her management skills are an asset to the company . Danielle assisted me in such a lovely manner , The tenants that were applying for the property were properly vetted by her, She contacted .me telling me if they had any pets , if tenants wanted to do any alterations in the property .Danielle discussed this with me very thoroughly before a application was accepted as a positive tenant. I cannot thank Danielle enough in helping us out in the property being rented out , i would only bring any more rental properties to Danielle because i was overwhelmed with the way she handled all the process of renting. I am really happy with all the help Danielle gave me , and i wish her all the very best for the future as i can see her going further in the company .Thanks Frankie.

Frankie · 19 June 2026 · Michael Poole Eston

5/5

Google

This is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.

Steven · 18 June 2026 · Michael Poole Guisborough

5/5

Google

We had a really pleasant experience with Michael Poole. We bought a house through them and the communication we received was amazing, Stacey kept us informed and updated regularly and we relied on the information provided by her more so than solicitors. It was so helpful.

Sarah · 18 June 2026 · Michael Poole Yarm

1/5

Google

not recommended

Ali · 18 June 2026 · Michael Poole Guisborough

Agent replied · 2 July 2026

Thank you for taking the time to leave a review. Unfortunately, we are unable to identify who you are from the information provided, and we have no record of the issues raised. We take all feedback seriously and are committed to providing excellent customer service, as reflected in our many 5-star reviews from satisfied clients. We would welcome the opportunity to discuss your experience and resolve any concerns. Please feel free to contact me directly at d.little@payne-cov.com so we can investigate this further and work towards a resolution.

5/5

Google

Stacey at Michael Poole made my buying experience easy and stress free. A pleasure to work with and would definitely recommend.

Fiona · 18 June 2026 · Michael Poole Yarm

5/5

Google

Jonathan and the team went above and beyond to make sure our property transaction could happen. Excellent communication and an abundance of patience made the situation much less stressful and easier to deal with. Highly recommend!!!

Geraint · 17 June 2026 · Michael Poole Redcar

5/5

Google

Alex B is a Funny guy, everything is easier when people have a sense of humour

Tom · 17 June 2026 · Michael Poole Billingham

5/5

Google

Sam S was very pleasant on the phone and made the whole process of setting up the accounts quick and easy. He explained everything clearly and generally had a professional and friendly attitude, very good customer service

Thomas · 17 June 2026 · Michael Poole Billingham

5/5

Google

I have just had the pleasure speaking to Wael and I am extremely satisfied with the perfectly clear explanation of how to proceed with my inquiry! Thank you so much for the professionalism and the kindness!

Mihaela · 17 June 2026 · Michael Poole Billingham

5/5

Google

Hassan really helped me today and was a pleasure to speak with! Give this guy a raise !

Eden · 17 June 2026 · Michael Poole Billingham

5/5

Google

Greta service from ward. Very informative and helpful

Joao · 17 June 2026 · Michael Poole Billingham

5/5

Google

Alex B was excellent, amazing customer service and extremely professional! Hope you get the most reviews and get the dinner in!! Thanks a million bud

Ravi · 17 June 2026 · Michael Poole Billingham

5/5

Google

Excellent service from Sam S! He made setting up my utilities quick and easy and was always available to help with any questions. Friendly, professional, and efficient throughout the whole process. Highly recommend!

Eva · 17 June 2026 · Michael Poole Billingham

5/5

Google

Nice and easy, top quality service from Matthew

Polina · 17 June 2026 · Michael Poole Billingham

5/5

Google

Very positive experience - informative, concise, saved me £££ which I'd have lost if I had set up by myself online.

Alex · 17 June 2026 · Michael Poole Billingham

5/5

Google

Matt was great over the phone very helpful and polite with anything I asked and helped me have a quick and seemless set up for my Move in date

Dale · 17 June 2026 · Michael Poole Billingham

4/5

Google

Although I believe the house we were selling was overvalued at the start and perhaps contributed to the sale taking so long, Marion guided us through the process and was very helpful. Communication was prompt and regular. Marion was the only estate agent in Stockton that we saw who was sensitive to the fact that the property belonged to my late mother. This was very much appreciated.

Rachel · 16 June 2026 · Michael Poole Stockton

5/5

Google

Marion was an amazing help during the purchase of our first home, always responded to emails quickly and answered all questions even if some of them were silly! Would really recommend using Michael Poole again, specifically Marion as she was such an asset to us during the process, thank you again Marion!

Amy · 15 June 2026 · Michael Poole Stockton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Michael Poole is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

RAN Awards

Michael Poole is among the RAN Awards 2025 winners.

RAN Awards winners in two years, the group and its branches: 2023, 2025.

RAN Awards by year, 2023

Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.

EA Masters

Michael Poole is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

More industry awards: The British Property Awards

The British Property Awards

Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.

British Property Awards winners in one year, the group and its branches: 2023.

British Property Awards by year, 2023

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Michael Poole

Which Michael Poole office has the most reviews?

Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.

Where are the Michael Poole offices?

The 12 Michael Poole offices, by town:

  • Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
  • Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
  • Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
  • Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
  • Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
  • Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
  • Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
  • Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
  • Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
  • Stockton: High Street, Stockton, TS18 1SP
  • Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
  • Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?

9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."

What do landlords say about Michael Poole?

5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.

Reviews may appear on more than one platform.

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