5/5
GoogleBig thank you to Alex B, friendly, helpful and efficient
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,393 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,393 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
248
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,269 reviews · 981 on Google (4.7)37 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,129 reviews · 843 on Google (4.8)40 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,092 reviews · 810 on Google (4.8)33 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH898 reviews · 615 on Google (4.5)31 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS860 reviews · 573 on Google (4.6)45 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH590 reviews · 296 on Google (4.9)42 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH438 reviews · 208 on Google (4.9)38 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP410 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD402 reviews · 201 on Google (4.8)31 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ390 reviews · 107 on Google (4.7)31 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD318 reviews · 118 on Google (4.8)35 in the last 90 days
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleAlex Bacon is an excellent salesman
5/5
GoogleTop lad, Alex B. He really helped me out. Fantastic customer service 👍 …
5/5
GoogleRating only, no written review.
5/5
GoogleReally helpful super fast and amazing help
5/5
GoogleAlex b was very helpful and very knowledgeable I would definitely recommend no problems from start to finish
5/5
GoogleVery friendly and time-efficient conversation with Lee from homebox who sorted my account for me and addressed any concerns.
5/5
GoogleWael was an efficient and clear operator 🫡 …
5/5
GoogleRating only, no written review.
5/5
GoogleWorked with Nauriane and it was a very pleasant experience. Everything was sorted efficiently and she was very helpful.
5/5
GoogleScarlet and Ed and the team were absolutely excellent from start to finish. They were warm and friendly and really helpful on any questions we had. They definitely went the extra mile to get us our dream home. 10/10
5/5
GoogleCurtis was extremely professional in helping the sale of our property go through so smoothly.
5/5
GoogleWould definitely recommend these girls. They all go the extra mile to make sure everything runs smoothly.
5/5
GoogleWe had a wonderful experience working with this agency while purchasing our first dream home. A special thank you to Emeline Cerisier, who was exceptional throughout the entire process. She was highly dedicated, always available to help, and guided us every step of the way. Her professionalism, knowledge, and support made the whole experience much easier and far less stressful. We are incredibly grateful for everything she did for us and truly wish everyone could have an agent like Emeline when buying a home. We highly recommend this agency and especially Emeline to anyone looking for a reliable and caring partner in their home-buying journey. Thank you for helping us find our dream home!
5/5
GoogleWow, what a garden centre, more a garden experience!
5/5
GoogleWhat a lovely place friendly staff , large selection and nice cafe
5/5
GoogleGreat service and communication. Andrea helped me out so much throught the whole process. (Thanks ever so much again) Highlighly recommened
5/5
GoogleNick was super helpful with everything, a very easy and stress-free process overall.
Agent replied · 12 July 2026
Many thanks for your kind words about Nick, great to hear. M.Moston Director
5/5
GoogleVery straight forward and helpful!
5/5
GoogleAll of the team at Ashton’s Widnes have been brilliant throughout our sale. They kept us fully informed, always acted in our best interests and helped us navigate the stress that comes with selling your home. I wouldn’t hesitate to recommend the team. Special mention to Rob who was so well prepared and professional when he came to value our home and to Andrea who had been outstanding All of the team are great. Thank you so much.
4/5
GoogleVery interesting. Quite expensive.
2/5
GoogleThe place itself was gorgeous, there was a wide selection of plants available, and the cafe was really nice too. Unfortunately the experience was marred by the fact it just isn’t wheelchair accessible at all, despite what Google says. As a keen gardener, my mum was really excited to go here, but the car park is gravel with lots of uneven bits and potholes meaning she could barely drive her electric wheelchair through and got stuck multiple times. When she finally got inside, the only way to get through the building is to go over a wooden bridge which has steps and one narrow ramp. However, the ramp has a large lip at the bottom of it, meaning her wheelchair couldn’t get over and we had to physically lift her. The exit to the outside area also has a ramp, but there are stairs at the bottom meaning she couldn’t get outside at all. The paths outside are extremely narrow with deep gravel on either side so even if she had been able to get out there, she would’ve struggled to get around safely. It’s really frustrating when a place claims to be accessible but clearly hasn’t been designed with wheelchair users in mind. My mum left feeling disappointed and upset because she’d been looking forward to visiting and exploring the gardens. I’m leaving this review not to criticise the staff, who were lovely, but so that other wheelchair users and their families know what to expect before making the trip.
2/5
Googlemy first visit to urban jungle . nice plants. lovely staff. but the cafe is a no for me. ice latte was awful. cake was dry the second slice was ok but still a bit dry. sausage roll had more pastry than meat. £25 later . not impressed.
5/5
GoogleBrilliant service! Super quick delivery and arrived in time for Father's Day!! Very helpful and friendly communication with online purchase (thank you Lauren). The tree was a great size, well packed and a lovely specimen. Will order from Urban Jungle again! Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,269 reviews rated 4.7 out of 5, followed by Billingham with 1,129.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
