5/5
GoogleOne of the best nurseries in norfolk
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)30 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)41 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)30 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)34 in the last 90 days
Reviews on Google
Showing 4,901 reviews on Google only. Show every review
Google5/5
GoogleQuick, efficient and accommodating.
5/5
GoogleSam S
5/5
GoogleExcellent service very friendly and informative
5/5
GoogleBerfin was amazing, very friendly and knowledgeable.. a massive help in a very stressful time, Thankyou very much ❤️
5/5
GoogleAlex Bacon was very helpful and efficient and explained things clearly!
5/5
GoogleGreat service from Alex B.
1/5
GoogleVery disappointing experience. Communication was poor, important billing information was unclear, and I felt misinformed throughout the process. After paying through Homebox, I was left to deal directly with the supplier to resolve the issue myself. Based on my experience, I would not recommend this service.
Agent replied · 8 July 2026
Hello, thank you for your feedback. We are very sorry that your experience has been frustrating, as clear communication is a top priority for us. As we are in direct communication with you regarding your complaint, our team will continue to update you directly via email to ensure this is fully resolved.
5/5
GoogleBerfin has been amazing with helping me set up my accounts and shared useful information especially as a first time tenant. Thank you
5/5
GoogleVery helpful Sam .Thank you
5/5
GoogleHad the pleasure of dealing with Kennedy today. She did a fantastic job of explaining everything in detail. Resolving my queries in real time and giving one of the best customer experiences I’ve had in a long while….. she then mentioned it was only week 2 of her employment. Homebox….. she’s a keeper. Kennedy, thank you!
1/5
GoogleTook payment for 3 months for electricity and they didn’t even pay my actual supplier. Withholding my money now with no refund just excuses. No communication and impossible to get a reply. Avoid.
Agent replied · 8 July 2026
Hi Holly, I'm sorry to hear about your experience. We would really like to take a look at your account and get this resolved quickly for you, but I can't locate your account based on the information in your review. Please could you contact us at support@homebox.co.uk using reference 413994769628 so that we can look into this urgently. The Homebox Team
1/5
GoogleVery disappointing experience with Homebox. I spent weeks trying to resolve simple issues and had to send multiple emails and chase different teams before getting a proper response. Communication was extremely difficult, with no ability to speak to a representative when needed, which also made cancelling the service unnecessarily complicated. The account closure process was also poorly handled, with insufficient notice and a lack of clear information about final balances and account status. I was left having to spend significant time following up to obtain information that should have been provided as part of a normal customer service process. Overall, the process was stressful, time-consuming and far more complicated than it needed to be. I would not recommend based on my experience.
Agent replied · 8 July 2026
Hello, thank you for your feedback. We are really sorry to hear that you found the process disappointing. We can confirm that your cancellation has been fully processed and your account with us is closed. Our team were in contact with you throughout your journey with us, and we have previously sent you a full email explanation regarding your account status and the handover of your ongoing utilities. We apologise again for any stress caused and wish you the best moving forward.
5/5
GoogleBerfin helped my setup my bills easily with no issues and saved me a lot of time
5/5
GoogleAlex B was very helpful.
5/5
GoogleAlex B is a very nice man.
5/5
GoogleI can't stress enough how much i have been helped today. Alex B talked me through everything in a way I could understand as I've experienced complicated jargon with other companies.
5/5
GoogleHad a call with Alex B today. Very helpful and talked me through some technical details that I didn't realise.
5/5
GoogleThanks Alex B for sorting my bills out. These things stress me out so it was a massive help.
5/5
Googlealex b was very helpful! i would definitely recommend
5/5
GoogleGreat service by Alex B
5/5
GoogleFab service.. Alex B was really helpful
5/5
GoogleAlex B was lovely to talk too and very helpful
5/5
GoogleAlex B was really helpful and informative
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
- SilverTrusted Agent Awards Night 2026: Estate Agency of the Year, Medium (7 to 20 offices)
- SilverTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
RAN Awards
Michael Poole is among the RAN Awards 2025 winners.
- WinnerRAN Awards 2025: Best Agent in Region, North East
RAN Awards winners in two years, the group and its branches: 2023, 2025.
RAN Awards by year, 2023
2023 1 award RAN Awards 2023 winners
- WinnerRAN Awards 2023: Best Agent in Region, North East
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
EA Masters
Michael Poole is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Sales and Lettings
2018 1 Silver EA Masters 2018 winners
- SilverEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
More industry awards: The British Property Awards
The British Property Awards
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
British Property Awards by year, 2023
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Want Michael Poole to help?
Send Michael Poole a message.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
