Trusted Agent profile · West Yorkshire and Leeds
Verified
★★★★★
6,808 reviews across 13 offices and 3 platforms
Manning Stainton has 13 offices, in Leeds, Pudsey, Wortley, Morley, Oakwood, Guiseley, Crossgates, Rothwell, Moortown, Adel, Headingley, Beeston and Garforth (West Yorkshire and Leeds). Together they have 6,808 reviews on three platforms, rated 4.8 out of 5 overall.
4,387
Reviews on Google
All 13 offices
1
Reviews on Yell
All 13 offices
2,420
Reviews on Trustpilot
All 13 offices
Manning Stainton's 13 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleWhen I was looking for a house they were Always late to viewings. I am now a tenant of one of the properties they manage and they are rude and have viewings without notifying us. They’re a rubbish agent with rubbish customer service steer clear. Use turner properties or any other agent.
5/5
TrustpilotWonderful experience
Wonderful experience. Everything was explained well and great communication throughout the whole process.
Thank you for your lovely review Faith! Glad to hear you had a great buying experience and we hope the move goes well, best wishes all the team at Manning Stainton, Wortley
5/5
TrustpilotFriendly and helpful
I was kept updated regularly with phone calls and emails. Phoebe was very helpful and often found out information quicker than my own solicitors. She was always friendly and helpful.
4/5
TrustpilotThe staff at Mannings Oakwood were…
The staff at Mannings Oakwood were great . From valuation to sale they were really helpful and professional . Special mention for Niamh . She did a great job. Always available,helpful and professional. A star . They get 5 stars . What I wasn't happy with was the solicitors they recommended .
Dear Joanne, We appreciate your positive feedback regarding our team's support during your sale. We are so glad they were helpful and professional. We're sorry to hear about the solicitor recommendation and we value this feedback. Helen and the team at Oakwood
5/5
GoogleMacy was extremely helpful in answering my queries and replying to emails quickly!
Thanks Catherine! Quick replies and clear answers make all the difference so it is what we strive for wherever we can. Best wishes
1/5
GoogleI inquired about a property at least twice and never get back to me, this is every property that I inquire with them never get back to me never ever want to get back to me all because we're on benefits. I will never lose his agency ever again thanks a lot for discriminating me.
Thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed by your experience. All rental enquiries automatically receive our Renters' Guide, which explains our application process and eligibility criteria. If, after reviewing the guide, applicants believe they meet the criteria, we ask that they contact our office directly so we can discuss the next steps and send details off to fill out a pre application form. I can see on our system we did send you the renters guide on the 12/5 but I cannot see we had any further contact from yourself. We would also like to reassure you that, as a member of Propertymark, we are fully compliant with all relevant legislation and do not discriminate against applicants based on whether they receive benefits. Our affordability assessment is applied consistently to all applicants and requires an income of 2.5 times the annual rent if a single applicant and this is halved if the application is joint, regardless of the source of that income. This is explained within our Renters' Guide. We would also respectfully clarify that I cannot see anything included within your enquiry to indicate that your income was from benefits, so we were not aware of your circumstances, and this did not form any part of our handling of your enquiry. We're sorry if there has been any misunderstanding regarding our process, and we wish you every success in finding a suitable home. Please reach out on the number, 0113 220 3465, if you have any further questions or queries.
5/5
GoogleWe recently had an offer accepted on a property and had Macy McCormack as our sales negotiator who was approachable, professional and a pleasure to deal with. Macy was easy to get in contact with and made the process stress-free.
Thank you for sharing your experience, Katie. It’s lovely to know everything felt straightforward and easy to manage, and we really appreciate your kind comments. Sending our best!
5/5
GoogleWe have had a great service from Emma Hart at Garforth branch. Comms spot on and chasing those things which help the chain to completion make a big difference! Top job and ask for Emma when seeking to buy and sell in Garforth!
Thanks Martin, rerally great to hear you had such a positive experience. We really appreciate your recommendation and are glad everything felt well-managed during your move.
1/5
GoogleHad put in for a few rental properties with Manning Stainton where we had 0 contact from them for 6 weeks. Where both properties had been reduced. After emailing them a few times we received a reply stating they was short staffed. Within 20 minutes we had been booked for viewings. One of which was a property we was very interested in and hopefully looking to take the property however due to Manning Stainton not contacting us for several weeks before the property had since been taken. Very little communication from them
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience and apologise for the frustration caused. When we receive a rental enquiry, an automated email is sent containing our Renters' Guide, which explains our application criteria and the rental process. If applicants meet our criteria, we ask that they contact our office directly so we can discuss the next steps and fill out pre application forms to then arrange viewings where appropriate. We can see that you were able to view a couple of properties with us. We're sorry if you feel that you missed out on a property you were particularly interested in and understand how disappointing that can be in such a competitive rental market. Demand for rental properties remains exceptionally high, and our lettings team is handling a significant volume of enquiries, which can unfortunately impact response times. We appreciate your patience and understanding, and we hope you were able to secure a suitable property elsewhere. We wish you all the best in your new home. Please reach out on the number, 0113 220 3465, if you have any further questions or queries.
5/5
GoogleWe rented the property for three years, and our experience was excellent from start to finish. Lilian handled all the paperwork efficiently and provided us with the keys within just 10 days, which was amazing. During our time renting, whenever we reported either a minor or major issue, a contractor was usually arranged within 48 hours. The response was always very quick, and the management team was professional and reliable. When we moved out, Zain was extremely professional and patient with us. He completed the final inspection within 48 hours after we left, and we received our deposit back within one week. Overall, it was a truly amazing experience, and we really appreciated the excellent service throughout our tenancy. We are now with a different agency; no communication, no follow up, nothing being fixed for 6 weeks now! That is why I decided to leave a good and honest review for Manning Stainton. There are no words that can truly express how good the experience was! Thanks for Morley/Wakefield branch. Thanks for Zain Christine and Ehab
Thank you for such detailed and thoughtful feedback, Christine and Ehab. It’s fantastic to hear how smoothly you felt everything was handled, from the quick move-in to the consistent support and prompt maintenance throughout your tenancy. We are especially pleased the move-out process and deposit return were handled efficiently, helping to round off your experience on a positive note. It really means a lot to us that you took the time to share this. Wishing you both the very best.
5/5
GoogleCannot recommend this team enough… Aimee specifically has been amazing throughout our purchase process!
We really appreciate you saying that, Alister. Thank you for the recommendation, it means a great deal to us. All our best!
1/5
GoogleI took out flatfair. The tenants disconnected the bathroom fan dryed clothes indoors . Photograghic evidence and emails to the tenant were done, so everything is time stamped. The tenants left horrendous mould Clearly if tennants disconnect a bathroom fan then a reasonable man would expect mould and ask "Why did you disconnect bathroom fan ? But flatfair cannot see the connection. They choose the route which means they do not have to pay. Graffeti on walls broken shower £3000 to rectify flatfait gave me cost of 1 tin of paint. FLATFAIR REFUSED TO PAY. THIS SCHEME IS A CON TO GET POOR QUALITY TENANTS WHO CANNOT AFFORD A DEPOSIT INTO YOUR PROPERTY. Do not let estate agents pull the wool over your eyes, getting a payout for damage even when you supply emails with photographs during the tenancy and good quality evidence is disregarded by flatfair and you have no route for a fair appeal.IT is designed so they do not pay landlords because it costs them money. As a landlord YOU WILL LOSE MONEY LOOK AT OTHER INSURANCE! Look at other 1 star reviews previous to mine they all tell the same story regarding damage. I AM NOT ALONE, THERE ARE MANY SIMILAR STORIES FROM LANDLORDS! (Listen to the warning signs) Its heart breaking to receive a property in this condition. When I formally gave tenants notice to leave. The tenants had responded by saying they wanted to stay as they could not find anything better by email to the agent. I myself had lived in the property. YOU HAVE BEEN WARNED IF YOUR A LANDLORD AVOID (Only agents give good reviews)
Hi Sukhvinder, Thank you for your review. I want to start by being clear that we support landlords and take property damage claims seriously. Though we are not an insurance provider, we have helped thousands of landlords and paid out millions through our service, and where tenants are responsible, we work to ensure landlords recover what the evidence supports. In this case, the charges were not rejected by flatfair. They were considered through an independent adjudication process, which is the same kind of evidence-based approach that would apply in a traditional cash deposit dispute. Even with a cash deposit, deductions still need to be supported by check-in/check-out evidence and documentation showing tenant liability. Here, the adjudicator did make an award where the evidence supported it, including a contribution toward redecoration/mould treatment and cleaning. However, the larger charges were not awarded in full because the evidence did not clearly support full or in some cases, even partial tenant liability. For the mould and redecoration claim, the adjudicator accepted that there had been deterioration during the tenancy, but also noted that much of the decoration was already recorded as being in poor condition at check-in. They also found there was no specialist evidence clearly showing that the mould could be attributed solely to the tenants, rather than other structural factors. A contribution was still awarded, but not the full redecoration cost. For the large claim related to the kitchen units, no award was made because the check-in report had already recorded them as being in poor condition, and the evidence did not show deterioration beyond that starting point (The tenants also supplied evidence that they had raised the condition of the kitchen units at the start and during the tenancy). For the shower claim, no award was made because the check-out evidence did not show that the shower unit was damaged or non-functional at the end of the tenancy. After your initial challenge, the case was reviewed again by a second adjudicator, who reached the same outcome and found no error in the original decision. We appreciate this was not the outcome you had hoped for, and we understand why you are disappointed, however flatfair's service is fundamentally based on being fair to all parties involved and that means ensuring that tenants are only held responsible for charges supported by evidence. Best regards, Damola Head of Customer Operations
1/5
GoogleRating only, no written review.
5/5
Google✨ Excellent Service! I recently contacted Reposit regarding a tenant who had left my property, and I …
5/5
GoogleThe staff were very friendly and informative when I called them, and Jayne was very patient as we were running late and she didn't rush us and answered all our questions
Thank you, Kelly, for your lovely review. Your feedback means a lot to us, and we’ll be sure to pass on your kind words to Jayne. Warm regards, The Preston Baker Team
5/5
GoogleBen is the most professional, courteous and thorough Estate Agent who goes the extra mile in professionalism and customer service.
🫶 Caroline, sometimes as a small business it feels like an uphill struggle competing with the corporates but little comments like this certainly make it worth while, thank you! Benno …
5/5
GoogleTom and the team were very communicative and helpful from the start. Would recommend!
Thank you James for your 5 star review!
5/5
GoogleSilvio was incredibly helpful and supportive during my rental process. He was always quick to respond, patient with my questions, and made what could have been a stressful experience feel easy and manageable. I’m really grateful for his help and would happily work with him again in the future.
We are very pleased Evo you found Silvio supportive during your renting process. Thank you for your review!
5/5
GoogleSilvio was a great help assisting us with all the necessary support and information that was needed for our move! Thank youuuuu !
Thank you Zelal for your review!
1/5
GoogleAVOID LIKE THE PLAGUE. DO NOT PUT YOUR DETAILS INTO THIS WEBSITE. Illegal practices and does not make clear that as soon as you enter your details you are bound to a 0.25% commission on the sale price through the agents they send your details to. Contact the estate agents direct. The best agents opt out of get agents website. Report Get Agent to the advertising standards agency!!
5/5
GoogleImpartial advice on deciding which estate agents to use.
5/5
GoogleVery quick with the information you need
5/5
GoogleThis site popped up as we were looking to put our house on the market. I gave it a try and it helped us narrow down the estate agents in our area to the most suitable. It made the whole ‘choosing the best fit’ so much easier. You get a full set of reviews for each agent, listing times and other useful snippets, including what percentage of the asking price they get on average. It’s a really useful tool to use and I’m glad I took a chance on it!
5/5
GoogleGet Agent have been very helpful in steering us towards identifying the best agent for our needs. I hadn’t realised that there had been a negotiation on my behalf prior to meeting with them, resulting in being offered a better than published rate. Thanks very much Get Agent!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Manning Stainton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Manning Stainton is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 other award EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Manning Stainton and its branches won awards at the RAN Awards in one year, most recently 2019.
RAN Awards winners in one year, the group and its branches: 2019.
RAN Awards by year, 20192019 1 award RAN Awards 2019 winners
Source: RAN Awards winners lists, as published, linked by year.
Manning Stainton and its branches won The Negotiator Awards in one year, most recently 2023.
Negotiator Awards winners in one year, the group and its branches: 2023.
Negotiator Awards by year, 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Manning Stainton a message.
Leeds has the most, with 2,835 reviews rated 4.8 out of 5, followed by Pudsey with 748.
The 13 Manning Stainton offices, by town:
Yes. In The Trusted Agent 2026 awards, Pudsey won Platinum, Oakwood won Gold and Leeds won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 7 other industry awards since 2018.
