1/5
Ex lanlord

Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,333 reviews across 14 offices and 4 platforms
Lovelle has 14 offices, in Grimsby (two offices), Gainsborough, Lincoln, Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Mablethorpe, Cottingham, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,333 reviews on four platforms, rated 4.4 out of 5 overall.
1,125
Reviews on Google
All 14 offices
27
Reviews on Facebook
All 14 offices
13
Reviews on View Agents
All 14 offices
168
Reviews on Direct reviews
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 7 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Ex lanlord
5/5
Amazing full stop!
Thanks Rebecca!
4/5
Brilliant estate agents
Thank you for taking the time to leave a great review! Lovelle Bacons
5/5
It's really good to know that you can visit their website for rental or sales of houses, flats and bungalow.
Thank you for taking the time to review our website. We hope you found what you was looking for. Lovelle Bacons
5/5
Lovely staff, very helpful and friendly! Highly recommended! 5 stars for being professionally! 🌟🌟🌟🌟🌟 🙌Thank you everyone! …
Thank you for such great feedback. Lovelle Bacons
3/5
They were late to show us the property. We have met with someone who was supposed to look at it after us. Not much guidance given.
Good afternoon, We are sorry to hear about this, we always try to turn up on time and manage our diaries to try and actually turn up early. From time to time due to no fault of our own we can run a few minutes over. We apologise that we kept you waiting and hopefully this doesn't happen again. Kind Regards, Lewis Director
5/5
Lewis and his team have just helped me sell my farthers house within three weeks what an outcome professional service all the way through cant thank them enough and would recomend them to anyone wanting to sell/buy/rent a property. Cheers all .steve brewitt.
Good evening Steve, thank you for taking the time to write such wonderful feedback, it really is appreciated. Your comments will be passed through to the team. Lovelle Bacons
5/5
I rented from Lovelle for over 5 year and can't fault them . I only moved out as I got offered a council house and lovells help me out with everything . Grimsby lovelle is good and would defo rent again.
Thanks for the review Robert. Lewis Director
5/5
Dealt with James and he was absolutely brilliant, sold my house in 4 weeks and also got me the house of my dreams. Could not ask for better service. Highly recommend using them.
Thank you for taking the time to leave a review. Lewis Director
1/5
horrendous is the only word I can use to describe my experience with this estate agents. From day one, the woman who I believe to be the manger was patronising towards me and my mum. This was my first time moving out with my boyfriend and his friend. She didn’t want us to move into the property, because there would be three young people living in the house. However, we’d already met the landlord and he was more than happy to have us rent out one of his properties. Day one of moving out, they gave us the wrong key and insisted they’d given us the right one and it was just that we wasn’t turning the key properly. We reported several problems with the house such as bad damp and mould and they never reported this to the landlord. They messed us about on three occasions saying that someone was going to come view the condition of the property, three different occasions and no one showed and resulted in a loss of money due to taking time off work eating for someone to show. We would t have minded but no one ever contacted us letting us know no one was going to show. Finally on the 4th occasion, someone showed and was really impressed with the condition of the house, just couldn’t believe the damp and mould hadn’t yet been looked at so he took pictures and said he’ll report it and we should hear from someone soon. We rang occasionally hoping for answers but months passed and still the problem wasn’t resolved. We were paying for a house/ a service, we were upholding our end of the tenancy agreement yet the estate agents were getting away with not upholding there’s. Eventually, we’d had enough so we rang the estate agents asking if there’s any chance we could leave the one year contract early because of something to do with a six month break out clause and they informed us we could. I’d say about a week later, we received a latter including the date in which out tenancy agreement ends which was just in a about a months time. We arranged and paid for furniture removal and one of us tenants had sorted another property out and paid out a deposit. We all moved out to only receive a letter saying we couldn't leave the contract early and that we’ve got to continue paying until the one year contract runs out. We questioned this, however they tried sending us the previous letter out again, this time they'd removed the date, luckily we kept the pervious letter which stated the end of tenancy agreement date they agreed to on the phone. We went into the estate agents querying their mistake and they denied everything. So we asked to listen to the phone call because it states they record all phone calls. However they couldn’t find it and it had been deleted. We only later found out the woman who was suppose to get up this phone call for us and told us she couldn’t, was the mother of the girl who made the mistake of telling us we could move out early and that we wouldn’t have to make anymore payments. In result of this, we had to continue paying for rent and council tax for another 4 months. They were never interested in helping us. If they’d have stated to us we could leave the property but would have to continue payment, we wouldn’t have been daft enough to leave the property. In fact they said the opposite, we could leave the contract early and wouldn’t have to continue paying rent or council tax because of a “six month break out clause” she stated. After my experience with Lovell bacons, I would never go through this estate agents again even if it meant me getting my dream home, never mind recommending them to anyone else.
2/5
The lady who I spoke to about a property my son rents kept talking over me every time I tried to ask a question. My sons had no heating for 3 weeks as the boiler has packed up again. And did the same last Christmas they gave them a little electric heater not much good to heat a 2 bedroom house that has 5 rooms that are in use!!! Went the other day and it was warmer outside than in the house
Good morning Elaine, can you please call me urgently so that I can understand and help with this situation? Our number 01472 500700 option 3. Many thanks, Sam
1/5
Lack of communication and closure on having to reject sale.NegativeQuality, Professionalism
Thank you Mr Rajput - im sorry that you feel our service was poor - we can only improve and hopefully offer a better service in the future.
5/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
If you want to wait 2 weeks for a holding deposit back due to the business not having a card reader use Lovell if not use a business thats set up like a business
5/5
New to this market town, and have been made to feel so welcomed by the Lovelle team. Looking forward to a bright future here.
5/5
Rented my flat out with the Brigg Lovelle office, Jess was amazing with getting me the best tenant.....Thank you to Jess and the team..xx
5/5
Wanted to thank Tracey for being so kind with all the information and help provided to sell my late mothers house. Made a difficult time just a little easier.
Thank you so much, we will pass your kind comments on to Tracey. Kind regards, Hannah.
5/5
They do really good job. Absolutely best estate agent.
5/5
Rating only, no written review.
Thank you for your feedback.
5/5
Rating only, no written review.
Thank you for your feedback.
5/5
Good
Thank you for your feedback.
5/5
I bought a house through Lovelle in August. Emma was really helpful, always keeping me updated on the move, and even phoned me before my solicitor to say we had exchanged. Highly recommend. Thank you.
5/5
Having had some very poor experiences with estate agents in the past, Adele / Emma and Charlie from Lovelle's, North Hykeham were a breath of fresh air. As buyers we had good, regular and helpful communication - which was very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lovelle has 1,333 reviews across its 14 offices, rated 4.4 out of 5 overall: 1,125 on Google, 27 on Facebook, 13 on View Agents, 168 on Direct reviews.
Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 14 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."